Long's Heating & Air Conditioning

Well, good job, on time

Matt was on time, maybe a couple of minutes early. Discussed possible problems and solutions. He was professional, did a great job on the replumbing. Very nice young man, good representative for Long Mechanical. Would definitely use them again.

Well I had called someone else on Angies List first that had a higher review than Russ Longs and after they had told me that because of how bad of a installation that was done to my already somewhat working heating and A/C system they would send someone out to speak with me. The person that came was a salesman and wanted to sell me a brand new heating and a/c unit to the cost of over $5,000.00. I called and made a appointment with Russ and he told me though the system was put in be someone that didnt know what they were doing it can be fixed. He sent his team out and fixed it and recharged my a/c and saved mealot of money which I was very happy with. People beware of Metal Masters they will try and sell you a system if yours can be fixed. Thanks Russ I will use nobody else but Russ Long for my heating and A/C needs from now on.

It was great! Russ was very professional and quick. He by far quoted us the best price and was also very personable. He was also able to get the part to us faster than any other company.

Excellent -- heats on and working fine. They even gave us a 10% discount for Angie's List coupon.

Looked at the heat pump and said it was in good working order. No service or repairs were needed. For this he charged $90. He was prompt, pleasant and professional enough, but this seems high for a service call that doesn't result in any work. Even with the "senior discount" it was $81.

I needed help with an AC unit on an extremely hot day, and on the weekend. No one was willing to come out except Mr. Long. He was there within a couple of hours and took care of the repairs right away. He didn't charge me extra to come out on a weekend, and his prices was so fair -- he did everything he could to save me money. He was terrific. I would call him anytime I need such services.

Provider answered phone immediately and promptly came to check out HVAC in our home during a severe hot spell. Offered to fix older AC unit that had become inoperative but we decided to upgrade both the furnace and AC unit to new, hopefully more efficient equipment with slightly greater cooling capacity. Also replaced thermostat. Installation of new furnace and AC unit was done quickly and, as far as I can tell, with the exceptions noted below, professionally. Problem: I asked installer if they were going to check ductwork under house but was told that they would check HVAC floor outlets only to see if they were putting out airflow. Months later I noticed small amounts of fiberglass insulation and pieces of plastic connecting ductwork that had blown out of several floor outlets and a few small mammal droppings in the plastic connector hose ductwork at two outlets. Another individual inspected beneath the house and found evidence of mice and/or ground squirrel activity and a fault in at least one portion of the ductwork. I am still debating how to handle the situation and will call the provider to see what he suggests. Other problem: The new thermostat that was installed does not have the capability of automatically switching from cooling to heating and in spite of my questioning the function of the thermostat at time of installation the worker either did not understand how it functioned or could not make it clear that it would not switch automatically between heating and cooling, i.e., it has to be done manually. This will have to be replaced.

He made a point to fit me in when my air went out. Showed up on time and did a great job. I do think that $90 for a service call during a working day is high tho. But what do I know???

Received the Angie's List discount (after printing and submitting the coupon). Nice fellow and quick response time. Initially called early evening and he provided service the next morning. Thought the cost was a little high but I am on a fixed income so anyone would have been too high. Does not offer senior discount.

He was great. I loved him. Another piece went out after the condenser so he came back and didn't charge me for it but just fixed it. He was very nice. He wasn't a young son but he was a young man, it's his son who he was teaching the business to so I was perfectly comfortable with that. He put that to me before he ever did any work. He said his son will be with him on the job because he was learning the ropes so he checked all of that with me and got my approval prior to doing that.

Our heat pump was running all the time, and the house would not warm up to more than 66 degrees. We initally called Medford Heating and Air, but all they wanted to do was sell me a new heat pump and furnace. I called Long Mechanical, and Russ came out, looked at the heat pump, said it needed to be recharged with refridgerant, and that should get us many more years of service out of the heat pump, as long as we had the unit serviced every 2 to 5 years. It cost $140.00, which is a drop in the bucket compared to replacing a heat pump and furnace. Russ was very nice. The whole experience was great. I plan to use only Long Mechanical for our future servicing needs.

Our old heating and cooling system was unable to properly control the temp in the home. In winter the heater came on a lot and we had high natural gas bills. In the summer the air conditioning unit ran constantly from sun-up to well past sun-down and was never able to keep the home cool. As a result, we called Russ Long and asked him to come out and evaluate our HVAC system. Russ and one of his assistants arrived on time and spent at least an hour going over the whole HVAC system, and even went under the home to evaluate the duct work. When they were done they gave us a complete report on the status of our system. As it turned out, we had an undersized system that was not designed for our home. In fact, the system was designed for a small manufactured home and did not have the capacity to heat or cool our site built home. On top of that, Russ discovered that the system was not installed properly, which resulted in inefficient heating and cooling. As a result, we asked Russ for an estimate on a completely new HVAC system. Within one day, Russ had an estimate for us. We then did our research on comparable sized systems and was able to determine that Russ had a very good estimate for all of the units and labor necessary to replace our old system. We then asked Russ to schedule the installation of a completely new system. Within 3 days Russ scheduled our installation. His crew showed up on the scheduled day and time and went to work. His crew completely removed the old system, and installed a whole new Amana high efficiency furnace and air conditioning system. They also reconfigured a small portion of duct work as well. When they were done, the whole process took only one day (in and out by 4:30pm). We could not be more pleased with the workmanship, equipment, and most of all the crew that did the work. Russ has a superior crew. They were on time, polite, informative (I had lots of questions) and completely cleaned up after the job was done. They even swept out my garage! Our new heating system is fantastic. The home is warm and the furnace only comes on infrequently. We have not tried the air conditioning yet, but anticipate that it will have no problems keeping us cool in the summer. Bottom line is, Russ and his people are about as good as it gets!!

I called. They came the next day. Good communication.

Mr. Long was extremely professional and answered my questions during the repair. I will not use anyone else ever again. After his repair, I asked him about replacing my furnace and adding A/C including installing the new furnace somewhere other than in the attic. After assessing the options, Mr. Long found an indoor, ground level space to put the furnace and when I asked for an estimate, he said he would include it on my bill. When the bill arrived I was amazed to see that the estimate to replace the furnace and add a 3.5 ton A/C unit was $3 ,000 less than two other companies had quoted me, just to add the air!! He was $3,000 less for the air, but included a new furnace!! We haven't saved up enough for the replacement, but we will soon enough. Thanks to Russ Long and LONG MECHANICAL!!

We had to replace our gas furnace and all the ducting. We also added a Mitsubishi heat pump for an approx 400 sq ft addition. Russ Long answered the phone when I called and was able to come out quickly. He spent quite a bit of time going over the house with me suggesting and fine tuning exactly what we needed to do. His bid was competitive, but more importantly he was by far the most responsive and professional of the companies I called. He was able to begin the work right away. Both Russ, and the two employees that did the installation work were very knowledgeable and professional. When we ran into a couple of "old house" glitches, they just worked with it until the best alternative was found. We have been very happy with the final installation. This rambling old house is warm and evenly heated now and we have been able to get rid of the four space heaters we needed to supplement our old system. In summary, we are very happy with the honest, professional, integrity of Russ Long and his crew. - This was the best contractor experience we have had in 30+ years of home ownership.

I discovered that the furnace was out when I returned home in the evening. I left a phone message that evening requesting that Long Mechanical repair the furnace the next day. I was contacted by the owner the next morning to schedule the appointment for later in the day. Russ Long arrived on time. He was professional and diagnosed the problem in just a few minutes. He had the part on his truck and the furnace was repaired in less than 30 minutes. I asked to establish an annual maintenance program for servicing the HVAC system. Long Mechanical charges $150/year which includes maintenance visits in the Spring and Fall. The cost for this annual service is included with my payment for this repair service, and I was not charged an additional amount for this repair service. I gave a B rating for Price because the charge for the Hot Surface Ignitor was double the online price, although I understand that there is a cost to keeping repair parts in his inventory.

I had called Long Mechanical last winter when my furnace stopped on a snow day, and I was so impressed with the quality of service and responsiveness that they were my first call when I prepared to use my A/C for the first time since purchasing my home. The tech was prompt, efficient, and friendly, and after he gave the thumbs-up on my A/C unit he took a look at my furnace again to make sure there were no leaks or other oddities.

My air conditioning went out while I was on vacation. Upon my return I found this company, called the next morning and he was there in the afternoon to do the repairs. We've been going through a heat wave, so I was even more impressed with his ability to take care of the problem in the same day. Not only was he courteous and efficient, he helped me understand what caused the problem and what to be aware of, quoted me his hourly rate on the phone, and said most problems are fixed within the first hour, which was definitely the case here. He was in and out within 40 minutes.

We had the air conditioning serviced about three years ago, and some refrigerant was added then. He tightened all the connections. We had a miscommunication about his scheduled appointment. Because no one answered the phone, he thought we were not home & was not going to come to our house. I called him, and he honored the appointment time even though it was not convenient for him. He was very professional.

He checked everything. Couldn't find freon leak, although, last year, dye was added by National H & AC. Check the unit in attic. Still couldn't find leak.

An elderly lady had the heat go out just as the cold season was beginning. She called her former company. They came over to tell her the unit was beyond repair, quoted over $7000 to replace it, and sent her a significant bill to "check it out." They claimed she owed them money because she didn't tell them it was beyond repair! I got involved and got several quotes on her behalf. After several discussions we went with Long Mechanical. She wasn't convinced that was the best choice but deferred to my judgement. I think she was unsure because it didn't take them any time at all to know exactly what she needed. But after the installation, she couldn't have been more pleased. They came in within a very short time, completed the entire job quickly and efficiently and the system performs perfectly.

Mr. Long was prompt, professional and reasonably priced. I would recommend this company to anyone.

Had a little wait in the beginning getting a call back, but it was the first heat wave and they were swamped.When we made contact, they set a time, arrived promptly, and did a very thorough and professional job. Our A/C works perfect and we have recommended them to 2 neighbors with the same result. Every one is very pleased.

In 2009 I purchased a foreclosure property for my family to live in and found that the 25 year old heat pump was shot. I was on a tight budget at the time and was distraught to have this unexpected expense. I had three estimates done one at $11000, one at $8000, and Russ Long of Long Mechanical gave an estimate of $3900. Russ took more time to analyze our particular home and needs and came up with a creative solution to not only replace our unit, but to fix the situation of uneven heating/cooling in our two story house. His idea was to remove the air intake on the first floor and use only the intake on the second floor, to move the thermostat upstairs, and to use an air handler that continually(and very efficiently) circulated the air in the house to keep temps equal throughout the house. It has been nearly two years now and the system has been working great! Low heating/cooling bills and even temps throughout the house. Russ also helped us get large energy rebates allowing us to get an excellent unit cheaper than an inferior unit would have cost. Throughout the project Russ kept us updated, showed up as promised, and finished on time. One last note, once work began it was found that our air return on the second floor was actually a dead end! The opening, grate, filter and everything was in the ceiling but it went NOWHERE! So the job involved quite a bit of extra work to put in duct work to make it functional. Russ had to hire a carpenter and drywaller to complete the work, and despite the significant additional costs and labor he kept his original price, even though he had clear justification to charge extra for the additional work he completed. I wish Russ the best and hope this report convinces you to use him, because honest, skilled businessmen like him deserve our business.