Long's Heating & Air Conditioning

Long's does an outstanding job. The service technician, Matthew, is professional, knowledgeable, punctual, and explains everything thoroughly. When we had an unusual ssue with our electronic air filter, Matthew diligently and correctly diagnosed the problem and provided a solution. I highly recommend this company.

Both jobs were done very well.

Russ inspected our system and had a very reasonable quote to us the next day. His crew started two days later and were extremely efficient and courteous. They replaced the entire system in less than 6 hours and we could not be more thankful. Highly, highly recommended!

This a informational review. I had called requesting a system assessment for our heating and air system. I was scheduled an appointment in the small time window that I told the gentleman on the phone that I had. I was specific about this. I received phone call after the time that the tech was supposed be here but I had already left for work. They say first impressions are important and the impression I got was one of unreliable service. Unable to keep the appointment on a first assessment call? Unable to call in advance? Not good gentlemen. Does that reflect on your work and your ethics as well? I am just saying.........

Matt was very professional and explained everything that was done and/or needed along with prices. I used Long's Heating and Air Conditioning based on all the favorable reviews on Angie's List and I was not disappointed...very happy with their service.

A/C system went out during a heat wave; Matt came out and did a diagnostic, then returned the following day and fixed the variety of problems. Gave good suggestions, very professional, and system has worked without problems since then.

Talked to Russ yesterday and though they were extremely busy, he sent his field tech Mathew out to trouble shoot the problem that afternoon. Mathew was very cordial and confident and within about 2hrs he figured the problem which was a burned out heater coil on the supplemental electric furnace. He told me he would call me back by 9a in the morning with parts availability and to schedule a time to install the still under warranty part. He did indeed call me back by 9a, we scheduled a time and he installed the part without a hitch and without needing me to provide a lot of extra detail regarding the warranty information which was appreciated as it was installed before I purchased the house. These guys are great! Hire them !!

They went under the house and repaired duct work for the heater and air conditioning. We had an animal of some kind claw thru the duct work

At last, an honest repairman walks the Earth! When I returned home, and turned on the heat controls to warm the house, the thermostat controls displayed the temperature setting. At that point, the heater cycled on, as it should have done. As I passed the thermostat later, there was no temperature read-out, but yet the heater was still going. Because it was impossible to tell the temperature setting, I telephoned Russ Long. Since it was a cold day, he said that he would be at my house shortly to see what the issue was. He was at my home in approximately one hour. While he said that it appeared that the problem was just that the batteries in the thermostat needed replacing, he checked the furnace, as well. Mr. Long did not charge me for the visit, saying, "There was no need, as nothing had been replaced." Because of this, I will definitely use him for all other heating repairs.

He was very prompt in providing an estimate, however, the estimate was almost $2,000 more than the one I currently have with another reputable dealer. If he's prices weren't so high, I would have tended to go with him.

It all went well, they cleaned up all the debris and hauled away the old system.

Long's Heating is the one we used for heating and AC. The guy we had really knew what he was doing. He was very thorough. He was very neat. He was very good. We are very pleased. He answered all of our questions. He was very nice. He was very thorough. He did the work as he promised. He came out one day and then we had to get a part and he came back and installed it. I was very, very pleased. I would give them an 'A' plus. We didn't get any other prices and we didn't mind paying it. We thought the price was reasonable. We saw them and they were highly rated on Angie's List and called them up. He was available and he came out. It wasn't an outrageous price, it was money, it wasn't cheap but I don't have anything to compare it to. I would go back there. I would guess that it wasn't relatively outrageously expensive. Somebody might have been cheaper but I can't imagine they could have been any better.

Our heating system failed at 3:00 pm on a Friday this February. We called Long's and they were there before 4:00. Unfortunately, our heating and air conditioning turned out to be on its last legs (it was over 22 years old). We discussed the pros and cons of repair or replacement with Russ Long, and it was clear that we needed to replace. Because of a cancellation, we were able to get the new system installed very quickly on Monday and Tuesday of the next week. Russ brought us space heaters to use over the weekend (this was when the nights were getting down to freezing), and his crew arrived promptly on Monday morning as promised. They were professional and hard-working, took care not to dirty our carpets, and cleaned up afterwards. The same was true on Tuesday when they finished the job. The costs were as estimated, and the new system is working beautifully. We were extremely pleased with Long's. They responded promptly (late on a Friday afternoon!), helped us consider the alternatives, then installed the new system efficiently and professionally. (We should add that the reason we called them in the first place was the large number of very positive reviews on Angie's List!)

They were awesome. They took a look at our existing system and made some recommendations on how to set it up so it would be more efficient. They were great guys and on time. Their prices were reasonable.

Quick diagnosis and repair...very professional....will use Long's heating and air from now on....

I had a service man arrive within a hour of calling. He fully serviced my air conditioner unit and cleaned out leaves and debris from within the unit itself which seemed to be the cause of the noise. Excellent professional service.

First we called Russ Long the owner of the company because we woke up to shredded insulation in our floor vents. We knew that was a problem and this was especially vexing since we had only been living in our newly purchased home for a few weeks. He made to time to see us the next day. He spent quite a long time with us assessing the issues and reasons and what we options he could provide. He provided options and left it up to us to decide what would fit best. He listened to what our problems were: obvious critter problems, a heat system that wasn't working well due to a mismatch of heat pump and bad compressor installation. It also was a noisy system that woke me up at night and drove us crazy during the day. It also turned out later that the system was costing us a lot of money to run with very little heat in return. We decided to replace the original 20 year old heat pump/furnace and the 3 year old not working very well compressor. We chose to have a variable speed system that would be quieter and more energy efficient even though it was more expensive. He also agreed with us to move the compressor unit to a more desirable place in the yard. Mr Long worked out a price for us that seemed very fair. We were very happy to be able to schedule the work to be done within a few days. Mr Long was responsive to our needs and sent his team out, who did an excellent job during a stressful time for us. Travis and Brian came out on schedule, were personable and knowledgeable and completed the work within two days. Not only did they install and replace both units, move the compressor, clean the ducts, Travis included a learning opportunity with us on the newly installed thermostat digital control. They also were careful to clean up after themselves and I'm sure they ran into some obstacles along the way but if they did they just took care of them. We are so happy with the results; the system is so quiet that it doesn't wake me up at night and it is truly a constant and delightful temperature all day and all night due to the programmable thermostat. We are kind of particular about temperature and this system does it! Did I mention how happy I am with the work done and the system? Thank you Russ, Travis and Brian!

Upstairs air conditioning stopped working. I was afraid it would need expensive repairs. I was thrilled when it didn't. Long Mechanical quickly diagnosed the problem and removed the problem switch. Tested the system after the repair. Also did a maintenance inspection of both upstairs and downstairs air conditioners. Knowledgeable, efficient, and very reasonably priced.

I am so thankful for the wonderful new Air Conditioning system provided by Long Mechanical. Within three days of my call about our broken air conditioner, Matt from Long Mechanical came over and thoroughly checked the attic, lines and outdoor unit. He was respectful, spoke in an understandable manner,and shared with us the pro's and cons of complete replacement of our system, versus partial repairs. My system had rust issues, low coolant, parts that were difficult to come by, etc. We did not feel any pressure to replace the whole unit but we felt, after speaking with him, well informed on what could happen. Since we had had twenty-nine good years on the existing system we choose to update the whole system, to avoid future repairs and problems. Within two days of meeting with Matt we had a complete new system! Travis and Raul were on time, efficient, and cleaned up everything beautifully! I was thankful for the Angie's discount and reasonably priced bid. I like that I have 10 year warranty with five years parts and labor. I would highly recommend Long Mechanical for any heating or air conditioning problems.

For a woman I know a lot about construction, I've done brickwork, I've done roofing and when I'm working with companies they will talk down to me. They will explain things certainly like if I'm a woman, I'm to stupid to understand. Air conditioning is out of my territory and I don't understand electricity either but Mr. Long explained to me very well what had to be done, what the choices were, and checked out the situation because there was a chance it needed to be changed. He went over all the details and went over the price. When it came out they did it in one day and cleaned up all the mess and I was very happy.

He was excellent. He was wonderful. As a woman, I know a lot of things (repair/fixation) that I mostly do myself. But, mister long explained very well what is going on, what to do, and what choice was well. He was very sorrow. He made an estimate and gave me a great price. He came out and did the job in one day. That was great.

The team of four was terrific. They were very professional I was unable to remain at the house due to another commitment and felt very comfortable leaving them to do the work and contact me when they were nearing the end of completion or if they had any questions as they worked during the day. I would highly recommend this company and would not hesitate to call on them again in the future.

Diagnosed issue (capacitor) and fixed (he had the part with him) the a/c unit. Fast, responsive, competent, quality work, reasonable price, no BS. What's not to like?

Prompt, courtesy was great. Installers were on time, called to say they would be a little earlier then planned and was it ok. Work was done on time, honored discount, honored price quote, no hidden fees, cleaned up area after work finished. Kept us advised as they went. Very pleased with this company. Would use them again. No complaints.

Russ Long's quote was by far the best price. On the day of installment Raul and Travis showed up on time and got right to work. Their friendliness and cooperation with each other was a pleasure to be around. No bossiness or rude behavior, very professional. At different times I had questions about what they were doing. Both did not hesitate to stop what they were doing to answer my questions and did not making me feel like I was a bothering them. I also liked very much that they were careful with my floors and walls as they moved the large vac. from room to room cleaning the ducts. They used these bright orange wall corner protectors and clean throw sheets for the floor. (I could use some of those for when the grandkids come over.) A problem with the electrocution being able to show up, but Russ was able to make things happen so the installation was completed in one day. All in all I am happy with the job.