SERVICE CENTER

Overall the service was great. He has been out twice to look at appliances and I would call him again.

When our built-in GE microwave quit working, I called our GE warranty service customer service on 5/16, and they arranged the repair with The Service Center in Brookings. The next day BJ from The Service Center called to verify that she received the work order, and said that the replacement part had been ordered and she would call me when it came in to schedule the installation. I called her again on 5/21 and left a message to call back to let me know if the part had arrived, but she did not call back. I called again the next day and BJ said the replacement part should be in by 5/25, and she would call to confirm the installation tenatively scheduled for 5/29 in the morning. BJ did not call back, no one showed up to do the installation on 5/29, so I called again on 5/30 to ask status. BJ then told me in a very disgruntled tone that the part was in but they were not going to install it because GE was billing them for $100. when it was supposed to be free. BJ asked me to call GE customer service to get the charge reversed, so I did call but was told that they cannot help because the Service Center will have to resolve the issue with their dealer. I then called BJ back to let her know, and she was very irritated with me, saying that she had already done that but will try again and call me back. She did not call back, so on 6/1, my husband called her to follow up and was told by BJ that they will not install until they get the $100. credit from their dealer. BJ finally called back on 6/4 to confirm the $100. had been credited so she scheduled the installation for 6/5, but couldn't confirm a time because the installer had several other clients to service that day. On the morning of 6/4, the installer showed up and performed the installation satisfactorily. The installation quality was good, the installer was cordial and professional, but the customer service contact with BJ was very unprofessional and unsatisfactory.