Orca Heating & Refrigeration

We evaluated all the HVAC companies here in Brookings, and are convinced ORCA is the most knowledgeable and professional company. Steve helped us evaluate the right heat pump system for this house, and got it -- and some strange extras we wanted -- at the right price. Fernando especially needs to be recognized as the most skilled and hard working installation guy around. All our questions and concerns were answered, the system was installed on time, under budget, with all rebates, and it's running great. We are totally satisfied customers.

Orca provided outstanding service for my old Trane heatpump. Knowledgeable. Right on time. Had needed parts with him. Derrick was professional and personable. Will rely on this company in the future.

. We accepted their proposal, they scheduled the install, then arrived on time on day promised, started work, performed all parts of the job in a professional and workmanlike manner. The job was completed on schedule. The same person who set the project up came back a few weeks after the installation to follow up and make sure everything was working as expected. This company exceeded my expectations in all areas involved in this project including follow up and doing some minor work which improved the performance on a job I was already pleased with. They provide 24 hour a day contacts for any problems and respond as promised. They also provide a one year total satisfaction guarantee or they will remove the equipment and refund the entire bill. This is in addition to the normal manufacturer's warranties on parts, labor, and all equipment. This is the best experience I have had in many years of remodel and upgrade projects on residential property.