DC BUILDING SERVICES

The meeting went well. They asked all the appropriate questions, and listened to our responses. The estimate was prepared and delivered before the deadline we'd agreed upon, and the estimate reflected all the information we had discussed during the meeting.

They had a great finished product. There were some communication gaps but were easy to resolve and over a good experience.

Overall, they came and did what they said they would do. However, there was a discoloration in a couple of places. We complained immediately and Dustin said that it would take a couple of months to dry. It never came out the same color as the rest of the driveway. We also noticed immediately that the edges did not appear to be as thick as they should be. When asked he assured us that the center was thicker. This did not resolve our concerns. Within a matter of months a crack appeared and has since widened along the driveway edge. We requested assistance and Dustin requested pictures. I emailed him pictures and he ignored us for months. After several months, emails, and calls he finally came out and said that it was related to something heavy cracking it. That is not the case. We explained that to him and he said he was sorry, but wouldn't help us. The latest response to us was that if the crack got larger than 3/8 of an inch he would cut out half a piece.

Crew came to the residence at the pre-arranged time, with the heavy equipment needed for the task. Once original concrete was removed, the site was graded and forms for the pouring were set in place. Due to heavy rainfalls, on the following day, job completion was postponed while awaiting more favorable weather. I was advised about the impact of roots on the new driveway from an existing tree, adjacent to the driveway. Dustin, one of the partners told me that, over time those roots could cause the new concrete to buckle. Because of this advice I contacted a tree service on Angie's List, and set up a date for the removal of the offending tree. The pour, a few days later, resulted in finished work that I am well satisfied with - very professional looking, and attractive. Throughout the project, Dustin was in almost daily contact with me via phone, if not on the site.

Dustin checked in regularly, and kept the job moving right along. He dealt with problems that came up, and kept a sense of humor.