Professional Moving Services

Excellent! Friendly, careful, professional throughout process. Delivered on very snowy and icy day. Owner was one of movers.

They were prompt as to scheduled date and time. Helpers and owner were courteous, but impatient when manhandling large items in and out. They scratched the doors of our brand new $2800 stainless steel refrigerator on the front door jamb taking it out of the old house (I watched it happen), and they cracked the wood along the bottom of our entertainment cabinet when putting it on wheeled dollies--they did not support the middle and it broke from the stress of bowing due to weight. We did not make an issue of the cabinet (although the drawers are now difficult to open and close, we can live with it), but we did ask that the refrigerator be repaired. I received assurances from the owner (Bradley) that they would make the refrigerator right. That was nearly 12 months ago, and every time I have contacted him in the interim (five times) he again assured me they would obtain new door panels from Sears. Bradley has obviously just been putting us off hoping we'll go away. I have better things to do than spend the time and money necessary to take him to small claims court, which is evidently the only option he's left us with other than writing a bad review; and I am real disappointed that he would lie to my face (I spoke to him personally three times right at his place of business when he assured me he'd take care of the issue.) This business has a stated income of 500K to one million dollars annually according to their postings online. One would think that they'd be able to satisfy even a small potatoes customer like ourselves with that kind of sales volume, but no, Bradley would rather lie to us and string us along. We are very disappointed . Bend, OR is still a relatively small town, and local businesses here are very friendly and customer oriented--one of the big pluses about this great location. Unfortunately, we're going to have to do whatever we can to alert local residents and businesses to Bradley's tactics--which is too bad, since I hate having to pursue this option. Nobody wins and a mutually bad taste is left permanently.

Professional Moving Services more than lived up to their name. We had a full 26-foot moving truck to be unloaded, and they arrived on time, with plenty of staff, with their own blankets and plastic to protect the door frames, stair rails and floors, as well as their own dolly and other equipment they might have needed. They were incredibly professional, fast, friendly and on task to move things in exactly as we wanted them to be moved. On top of that, they carried my upright piano up about eight stairs carefully, and for a lot less than other movers advertised their piano moving services. On top of this, they maintained their professionalism and good attitudes even when another moving company (who had canceled on us before we arrived in Bend) kept calling and claiming they were supposed to be doing the job, and, at the time, we weren't sure what the mix-up was (we later remembered the other company canceling on us earlier). We highly recommend Professional Moving Services and would call them first if we had to make another move. We've not experienced another moving company this good.