Home Heating & Cooling, Inc.

Nic was on time, courteous and explained the service very well.

If you are looking for the best of the best and an above average company from a customer service stand point look no further! Ricky Shapiro was my project manager. He went through my house with a fine tooth comb to then give me a multitude of different options to help get me back up and running! I decided the the Aeroseal product made sense for my home and was shocked at the speed in which Ray and Ethan were able to install and seal my existing duct work! Dakota, Chris, and Fausto were the main install team for my heat pump, blower, and furnace! These guys wired long days while I was not home, and let me tell you, they left the work space looking better than the way they left it! This is said to be true for the entire team! Ric Secor is one owner operator that know how to run a business where customer satisfaction is paramount to anything else! He was involved from start to finish ensuring his team was doing above average work. He was also on site multiple times to make sure all was going as planned. I highly recommend Home heating and cooling!

We were extremely pleased with the service and professionalism that Home Heating and Cooling gave us. We have some special needs and though it may have been more difficult for them, everyone was more than happy to adjust to meet our needs. We highly recommend Home Heating and Cooling for your home needs!

Great...they even cleaned my clothes dryer duct.

Nic and Indra came out and did a fantastic job. They were both knowledgable, industrious, friendly, efficient and took time to explain the before and after of what they were going to do, what they found and what they did do. The total time was right on the estimate. I would highly recommend them and the company to anyone. No hesitance at all.

It was terrible the owner if the company ask me what can I do to make it right. I'm taking time out of my office and they only offer 10% coupon. I really had a bad experienced the owner of the company he is concern a little but he didn't care a lot. I will recommend them not to use they were scary they just turn around and left and didn't give any quote and left my home.

Neil was Very professional and highly knowledgeable and friendly. The cost was reasonable and competitive.

Johnathan was very knowledgeable. Took time to be sure Temps were to our preference.

Great! Very prompt! Great communication!

Excellent. Prompt, professional. Explained everything well. Easy to work with, had a workaround for a problematic intake vent. Left everything neat and tidy. Will use again when needed.

This company always does a good job.

Excellent professional service with photos of previous service, thorough subject knowledge and he listened. Good command of the facts. We wanted to have ducts cleaned but he reminded us it had already been done so saved us a lot of money. He also looked up our account history before coming and conferred with his staff to get all the history.

I want to let others know how happy I am to have found Home Heating and Cooling. From my phone call to getting heat - they were the best. Jason did an excellent job that I trust.

I used to have a high opinion of Ric Secor and the service techs at Home Heating but have been forced to change my mind. While he appears to be very professional and attentive, consider this. I bought a $10,397 system from him in 2012 with a 10 year parts and labor warranty. I have confirmed this directly with Amana. The warranty is still in force until Feb 2022. On Tuesday my ac quit working so called HH for service. The tech came the following day and diagnosed a $10 capacitor was at fault but would need to have Amana look at it before it could be replaced under warranty. Looking at several more days without ac I offered to buy it outright so that they could just fix it before they left. The tech went to prepare a quote and returned to announce the system was no longer under warranty because I have not been buying annual maintenance service and that I owed him $96 for the service call. I then called Ric who said I should call a different Amana dealer for warranty service but that he would drop off the no-charge part that evening. This was only the second time I called for warranty service. The other issue was over a controller fault. HH had looked at it a couple of times but have never resolved the problem. I also used them to extend the system during a remodel last year. I asked Amana customer service if annual maintenance is required to keep the warranty in force. She said she had not heard of that. On her recommendation I called Deschutes Heating and Cooling. They do not require annual maintenance, in fact have never heard of that condition and would be glad to do any warranty work. They confirmed the warranty was in force and would be paid by Amana for their work. Regarding the Home Heating service tech, I could sense something was up as he was diagnosing the unit. He said CEC was producing dirty power and was probably the reason the capacitor failed. He said the fan blade and fan motor was about to fail and that the compressor was probably not far behind. He said that these parts should be replaced now but would not be covered by warranty. He said he should also install a device to protect the unit from dirty power. Obviously he was trying to scare me and sell me a bunch of stuff. This is apparently how Home Heating is trying to grow their sales. Unless you are willing to spend 10% to 20% on top of the new system price for maintenance to stay in good grace with Home Heating, I suggest you consider Deschutes Heating & Cooling, 541-382-0424. They showed up within a couple hours, took care of the problem at no charge and said the rest of the system looked to be in good condition. Please note I emailed Ric an advanced draft of this review asking for his comment. His reply was "Sorry you are not happy. I wish you the best." I recommend working with a company that is more forthcoming, will not try to scare you into spending on unnecessary repairs and will provide warranty work per the Amana terms.

Went as well as we had expected, old place with a old HVac, did what could be done. Good outfit!

Good job. Photographed all the ductwork showing before and after pic's. Very neat and professional.

First, Neil did a thorough inspection of the work to be done; I felt confident in his estimate of the work to be done. His comments about the state of the ductwork with supporting pictures showed the work was truly needed. Nick showed up to do the work exactly as scheduled. He too showed before and after pictures demonstrating how thoroughtly the ductwork was cleaned. Nick left no trace that he'd even been there. Both Neil and Nick were courteous and professional. These guys are good!

Based on our bid and discussions with the owner afterward, there is no way I would use this company.

Excellent. Home Heating always has great customer service!

they were very prompt and thorough. It is expensive but worth the cost.

Anthony was very professional, knowledgeable and worked efficiently.

My furnace was making a funny noise and they came out and found a loose pipe and fixed it up. They did some repair work on my furnace. It went well.

Extremely professional and competent. Explained my system and necessary inspection tests to me. Being a new experience Home Heating employee he was very impressed with Bryant install done to this house in 2013 by Home Heating & Cooling I have been impressed with the quality of all Home service techs serving / installers since 2013. Brandon is going to be an outstanding representative for you company.

Your search for a HVAC installation company is over – Home Heating & Cooling is the company to hire for a HVAC remodel or a duct cleaning job. Ric Secor is the company owner and he personally came to my home and measured it, inspected the ducting, to include suiting up and personally inspecting the crawl space ducting. Ric customized the ducting for the new air handler to make the air flow better and enhance the systems efficiency. He had the ducting in the crawl space shortened if too long and sagging, which was restricting the airflow. He also repositioned the outside heat pump farther away from a sound barrier wall to improve the ventilation of the unit. The install was effortless to us, on time, on budget, had six people on site on the main install day. All of the half dozen Home Heating & Cooling employees were professional and treated my home with respect and care. They provided four space heaters to keep us warm when they disconnected the old system to remove and install the new one. They thoroughly cleaned up after the installation and Riley walked us through setting up the WiFi thermostat and product registration. I was also most impressed with the thoroughness and professionalism of the entire duct cleaning process. The duct cleaning crew of Ashlin and Jeremy were professional, thorough and provided me before and after pictures of all their duct work and cleaning. The entire HVAC remodel and duct cleaning process from Home Heating & Cooling went smoothly from beginning to end and was a completely stress free process. My new Bryant Evolution variable speed heat pump and air handler, with an Aprilaire air filter media, are super quiet and efficient. I enjoy quiet and even heating and cooling though out my entire home. It was outstanding to have my expectations not only met, but also exceeded. I highly recommend Home Heating & Cooling services to my neighbors. And yes, I used Angie's List to select this company after reading their outstanding reviews.

So far, my experiences have gone very well. They are responsive and the technicians seem to be very good.