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High Desert Appliance Service

Appliance Repair

About us

Additional e-mail - tracyj@highdesertapplianceservice.com. Additional address - 2660 NE Hwy 20, Ste 610 #95, Bend, OR, 97701.

Services we offer

Large appliance repair & sales of appliances parts.

Services we don't offer

No hot water heaters

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.19 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
44%
4
22%
3
33%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.4
value
3.9
professionalism
4.8
responsiveness
4.6
punctuality
4.8
Showing 1-9 of 9 reviews

Rex W.
10/2016
4.0
appliance repair
  + -1 more
First "fix" didn't work. Then ordered a part which took 2 weeks to get. Then completely fixed.
Description of Work: Repair oven

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$600

Richard B.
09/2016
3.0
appliance repair
  + -1 more
After two tries, it's still not right, but works (after a fashion)
Description of Work: Microwave repair.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis D.
01/2016
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Margaret R.
06/2015
5.0
appliance repair
  + -1 more
.
Description of Work: Ian, the tech, diagnosed the source of streaks on my clothing in Speedqueen dryer. He ordered a new grill and installed it on time. Great service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$117

Ann P.
03/2015
5.0
appliance repair
  + -1 more
He is excellen!
Description of Work: Did a lot of appliance repair for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mick K.
12/2014
4.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$250

Michelle P.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: First I want to say if you own a LG refrigerator or stove plan to spend more on repairs and know you will have few repair service options - most won't work on them. Bought my LG August 2012 and in April 2014 it started making terrible, loud grinding noises from the freezer and both compartments barely kept food cold. I researched online to learn what might cause such a problem and learned it might just be a clogged vent that causes the fan to quit functioning. I called many appliance services and most won't work on LG's. High Desert sent someone out the next day and he defrosted the freezer vents and it started working perfectly. He suggested I needed to replace the motor board in the back for a whopping $448.00 plus the reasonable 130.00 service call totaling: 578.00. My LG cost under 700.00 when purchased in 2012 so I declined. Asked since it's now working why do I need to replace this part and he explained because it would fail again. Ok, I waited to write this review and it's been

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Susan E.
11/2012
3.0
appliance repair
  + -1 more
This service call left me conflicted about using High Desert again. The Good News: They scheduled an appointment quickly (for 2 days later). Their technician showed up early, diagnosed the problem, had the part on hand, and fixed the unit in less than an hour. If that were the whole story I'd use them again in a heartbeat. The Bad News: Their pricing. Here's the breakdown. $65 to come to the house and diagnose the problem. $90 for the replacement heating element. A separate $121 charge for labor to install the new part and clean the dryer vent. The technician was on site for a little less than an hour...half an hour to diagnose the problem and half an hour to fix it...making their effective labor cost nearly $200 an hour. Ouch. I don't have a lot of experience with appliance service companies...but next time I'll probably call around looking for a better deal.
Description of Work: Diagnosed a faulty heating element in our dryer, and replaced it.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$276

Frank G.
05/2010
3.0
appliance repair
  + -1 more
The job was done professionally, on time. The price was very high, "Because of the great distance (outside our usual service area)" despite that the job was scheduled to allow the technician to do two jobs that were in the same general vicinity. The technician did the exact specified job, but did not fix a related problem: One burner failed to ignite correctly. We had to call a warranty service company who sent a technician. He simply cleaned the flame spreader, something that I would have expected the High Desert technician to correctly diagnose and do. I admit, I didn't know to do it.
Description of Work: Convert natural gas range to LP

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$240

    Contact information

    35 SE Bridgeford Blvd Ste A, Bend, OR 97702

    www.highdesertapplianceservice.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    High Desert Appliance Service is currently rated 4.1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: Closed

    High Desert Appliance Service accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, High Desert Appliance Service does not offer free project estimates.
    No, High Desert Appliance Service does not offer eco-friendly accreditations.
    No, High Desert Appliance Service does not offer a senior discount.
    No, High Desert Appliance Service does not offer emergency services.
    Yes, High Desert Appliance Service offers warranties.
    High Desert Appliance Service offers the following services: Large appliance repair & sales of appliances parts.
    No hot water heaters

    Contact information

    35 SE Bridgeford Blvd Ste A, Bend, OR 97702

    www.highdesertapplianceservice.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed