Great Northern Window and Door

Great, all the windows look and work great

Great Northern and Window and Doors really screwed me over! I called them to get a quote for insurance which they quoted $2,040, which I submitted to my insurance and they approved the quote. When I called Great Northern, they came back out to re-measure and said they would call me back. No phone call and I had to chase them down about the installation. A month later, again no one called me back and I had to chase them down again. This went on for several months! I called and spoke to the receptionist and asked what was going on I really need to get his done before my insurance claim expires or do I need to go somewhere else???? She told me If I were you I'd go somewhere else!!! Pretty crappy when their own employees tell you should go somewhere else. A month later I starting talking to a guy in the queue at the supermarket and come to find out he works at Great Northern, said he was an installer now going into management, I told him about my experience and he said that's not right! He took my card and said he would contact me next week! Surprise, surprise no one contacted me! After several months with these guys I started looking for other window and door places and come to find out the cost to replace my kitchen window is double what they quoted and now I'm screwed because insurance won't approve the larger amount because of the inaccurate quote they gave me. Very frustrating and horrible service! Its bad enough dealing with stuff when your house gets damaged and the challenge of an insurance claim - so much for keeping it local and helping people out in our community when they need help!

Great. The new glass looks great and fits perfectly.

Great company. Good value. Professional service and courteous from start to finish. Would recommend to anyone.

unknown

Good communication of schedule for installation. Prompt arrival on both days of installation. Very professional and courteous both days. Discussed any issues of concern with me before taking any action. Explained the process clearly and what preparation was required by me prior to their arrival, i.e. minimize obstruction of plants outside the windows, access space required inside the house by windows, removal of wall hangings near walls that might be damaged by removal of windows, permission to have access to a bathroom during installation. Daily cleanup of debris around the site. Promptly addressed any concerns I had during the installation process. Adequate coverage with tarps inside the house of personal effects. Overall an excellent job that exceeded my expectations. Company provides a certificate for a free window washing inside and out through a third party. Nice touch to complete the job for the home owner. Also provides the window manufacturer warranty certificate and submits documents for any rebates that are eligible to the home owner. I would recommend to the company to have some kind of document that is presented at the beginning of the installation by the workers that has their names listed. It is always difficult to remember names after the initial introduction. I always prefer to address people by their names during a project to promote a good working relationship.

unknown

unknown

Excellent. Very happy with service.

unknown

They showed up on time and got right to work. They kept the site clean and then went above and beyond and added some extra touches at no extra cost! My windows look great and I couldn't be more pleased!

Great Northern developed some solutions to replace the exterior doors and windows with new Milgard. The recommendations were good and a detailed cost proposal was provided. However, we decided to keep and restore the existing doors and windows, primarily to maintain continuity with the remaining doors and windows in the house. Our experience with Great Northern was very positive. They tried hard to develop a good solution to our problems, and communications was great. We will certainly return to Great Northern in the future.

My experience with them was very good. They kept their commitment. They were very clean and they did the work on time. They stuck with the quote they gave us. The price was good, satisfactory.

I spoke with them but haven't used them. They're a little bit priced. On getting the bid, they miscommunicated or we miscommunicated and showed up at the wrong dates and the bid was really high. For the other 3 windows bids, it was the same price with the others. I spoke to them about this and just said sometimes they raised their amount quite a bit. They were way too expensive. We got a quote and when they showed up, there wasn't anyone to let them in so they were only able to look from the outside.

The installation went well after we had a detailed discussion on how we wanted it installed. The sliding glass door that was installed was the wrong size. This was determined to be a shipping error of the window manufacturer. Great Northern Windows were helpful in getting the right size that was contracted for.

They had a showroom so I got to pick the windows that I wanted them to install. They were really easy to work with. They were knowledgeable and very professional. They had a good product line with a lot of variety to choose from. They're very good with follow through and clean up. They did the job right.

Dylan took care of everything. He even got us a rebate from the electric company for installing energy efficient windows. We love our new windows. The house feels so much warmer now. The installation crew really knew what they were doing and cleaned up at the end of each day. Best experience ever with new windows.

There was a bit of miscommunication in the beginning. A person came out and gave a quote but didn't order the window as requested. This required a second phone call. They did call to confirm the installation appointment and were prompt and courteous. However, they had forgotten to bring their vacuum which they needed to clean up the broken glass and had to borrow a dustpan and broom. The glass clean up was in the contract. They also did not have the tools to adjust the sliding door and had to borrow mine. They did not adjust it properly, making it hard to slide. Had to readjust it myself to get it to work properly.

Installer was prompt, competent, polite, and professional in every respect. Would use this company again for any window work needed.

My Daughter's sliding glass door became very difficult to open and close. Great Northern Window Co came out and repaired it.

They had a great price, good followup, they provided good information, and they answered our questions about the energy savings. They were professional and thorough and they did a good job with the installation.

We have been dealing with them for a month and a half. The experience went very well. We dealt with Jasen Shisler. He called Empire Pacific, the company that made our doors, and he had already gotten the supplies for the screen door, and then come to find out the sliding glass doors were under a lifetime warranty. He ended up saving us lots of money by calling Empire Pacific and finding out that we had a warranty. Jasen did end up installing the brace for the sliding glass door and he would not let us pay him for the materials that he had already purchased so his company ended up paying for the materials. He always called and came on time, as well.

Quick replacement. The part is upgraded from the original design. Field tech was on time and reasonable.

Their installers were on time all three days. They were very clean and took extra care of our property. They were also very helpful on guiding myself on this project I worked on. The best in all areas.

Representative arrived as scheduled. Professional, friendly, courteous, and fairly priced. Replaced a window in one family room a couple years earlier and would highly recommend to others.