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Deschutes Heating And Cooling

Heating and Air Conditioning

About us

Deschutes Heating & Cooling Inc. has been in business for nearly 15 years installing Heating and Cooling Systems throughout the Central Oregon area. Over the years we have worked hard to make our name, Deschutes Heating & Cooling, a name you can trust. Our company is committed to providing quality workmanship and reliable equipment. With an ever growing focus on energy efficiency and green building practices, Deschutes is proud to offer Energy Star rated equipment options, Earth Advantage Program compliance, as well as Ductless Heat Pump Systems. In addition to our Installation Services on New and Existing Homes our company offers Professionally Trained and Experienced Service Technicians that are available 24 Hours a day for Emergency Services. Plus, when you choose us for any repair or replacement on your heating system, our diagnostics service is absolutely free.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Service & Repair: all major brands of furnaces, heat pumps, air conditioners. New Installations: including A/C's, Ductless Heat Pumps, Humidifiers, & more.

Services we don't offer

Duct Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.3
value
4.5
professionalism
4.3
responsiveness
4.3
punctuality
4.5
Showing 1-8 of 8 reviews

Jonathan S.
01/2024
1.0
heating & air conditioning/hvac
  + -1 more
Warning! Deschutes Heating does not guarantee their work. I had them install a brand new $5000 Goodman/Amana heat pump and it failed in less than 6 months. The Goodman warranty will cover the cost of a new pump but Deschutes wants another $1000 for labor to replace it. I called 3 other HVAC companies in the area to compare warranties. They vary but the minimum was 1 year on labor plus the manufacturers parts warranty. A week after advising Deschutes Heating that I would publish the above they eventually felt enough shame to warranty their labor and replaced the heat pump in January 23 at no charge. Here we are Jan 24 and the pump is not working again. Deschutes refused to make a service call to investigate the new problem. Steer clear of these guys. There are plenty of other choices in central Oregon.
Description of Work: Replaced a heat pump.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$5,000

Response from Deschutes Heating And Cooling
Deschutes Heating does offer a workmanship guarantee on all new equipment installations. Meaning, if it can be determined that a failure occurred due to an error by the installing Technician(s), the cost for the repair will be covered by Deschutes Heating. It does not, however, mean that all costs... for any repair... is free. Labor costs for repairs are the responsibility of the homeowner unless otherwise stated in your contract with Deschutes Heating. In this case, no further warranty was stated or implied. Deschutes Heating has fulfilled its obligation in accordance with our agreement. We also chose, in a peacekeeping effort, to go above and beyond our obligation, when the equipment experienced a failure early in 2023. It goes without saying, mechanical failures never occur at convenient times. Deschutes Heating has a service team dedicated to restoring customer comfort as quickly as possible when equipment fails. Customer comfort and satisfaction are always our goal. We continually strive to treat our customers like family and we work hard to provide a fair price for the services we perform. We understand that customers have choices and sometimes the best solution is to part ways as amicably as possible and allow you to seek out those other solutions. We regret that we were unable to meet your expectations and wish you well.

Sylvia E.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great service on this project and a previous one where a ductless heat pump was installed.
Description of Work: Install new gas furnace and A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,700

Response from Deschutes Heating And Cooling
Thank you [Member Name Removed]! It has been a pleasure working with you as well. Warm Regards, Deschutes Heating

Katrina A.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job, would recommend.
Description of Work: Installed split-system heat pump/ac

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela R.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Polite, punctual. Service person took the time to explain the workings of an HRV system which was unfamiliar.
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy C.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
I received an immediate quote for the new furnace. It was scheduled to be installed within a week. Technician arrived earlier than expected and was very courteous, friendly and very knowledgeable.. The new unit was installed in hours. Our garage was left clean and debris free. Excellent service from the technician as well from the office staff. My hat is off to a great job by a very professional company.
Description of Work: Replaced a 20 year old furnace with new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

Don S.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
These guys are the best... from office to field, they're helpful, knowledgeable, and quick to respond. They do business the way it ought to be done.
Description of Work: Maintenance of heating system and gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Susanne C.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Pauline D.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

    Contact information

    62880 Peerless Ct, Bend, OR 97701

    www.deschutesheating.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    135625
    Trade License Locale
    Oregon
    Trade License Authority
    State of Oregon
    Trade License Expiration
    03/19/2017

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Deschutes Heating And Cooling is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 4:30 PM

    Wednesday: 8:30 AM - 4:30 PM

    Thursday: 8:30 AM - 4:30 PM

    Friday: 8:30 AM - 4:30 PM

    Saturday: Closed

    Deschutes Heating And Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Deschutes Heating And Cooling offers free project estimates.
    Yes, Deschutes Heating And Cooling offers eco-friendly accreditations.
    No, Deschutes Heating And Cooling does not offer a senior discount.
    Yes, Deschutes Heating And Cooling offers emergency services.
    Yes, Deschutes Heating And Cooling offers warranties.
    Deschutes Heating And Cooling offers the following services: Service & Repair: all major brands of furnaces, heat pumps, air conditioners. New Installations: including A/C's, Ductless Heat Pumps, Humidifiers, & more.
    Duct Cleaning

    Contact information

    62880 Peerless Ct, Bend, OR 97701

    www.deschutesheating.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM
    Saturday:
    Closed