BRIAN'S CABINETS

We meet with Brian's cabinets on April 1st to have the design and quote done for our cabinets on a new custom home. Just getting them to reply and set up the appointment took multiple emails and calls. Our Contractor let them know we wanted to get started on the cabinet design first as we were going to work the rest of the design around the cabinets. After we met on April 1st he said it would be a couple of weeks to get the design. After three weeks we followed up with Dan and he said he would work and try get it done by 4/28. We heard nothing from Dan at Brian's cabinets and followed up a month later on 5/28. He apologized and said he would try to find time to get the drawings done. Of course we heard nothing from Dan for another month and when we followed up he basically said he heard we decided to go elsewhere for the cabinets and wished us well but showed no remorse for wasting our time. He failed to keep multiple commitments he made and after three months we have to start from scratch with a new cabinet company. He wasted our time driving to Bend to get a quote and design going and couldn't provide the preliminary info in 3 month time. Not good communication or customer service.

Spent several design sessions figuring out what we wanted and how it might work in our space. The sessions wee complete and we got a lot of new ideas. Execution was near perfect and Brian's returned for a few adjustments. We are very pleased with the quality and workmanship. When they returned for a post-installation inspection, we commented on a couple of small missing items or adjustments. They returned within the hour with the shelves we requested. Most courteous and great workmanship.

There was a miscommunication about what I wanted and the finished product was not what I expected. Brian's did fix it, for an extra materials cost, though the projected finish date was not accurate. The final product met my specifications, and the quality and craftsmanship were very good.

Designer was very professional and used her skills to provide us with what we wanted. Engineer did a proper job measuring, for when installers arrived everything fit perfectly. Staining matched existing cabinets to a and quot;Tand quot;. Overall very pleased with the skill and professionalism of Brian's Cabinets. Good local company to deal with.

It went perfect from start to finish. They took care to put in the little details that I requested; left the area spotless when they left.

It went perfect from start to finish. They took care to put in the little details that I requested; left the area spotless when they left.