BEND U-HAUL

DURING MY TRIP, THE TRAILER CAME UN-HITCHED FROM MY VEHICLE ON THE FREEWAY AND REAR-ENDED MY VEHICLE, CAUSING A LARGE DENT IN THE BACK. FORTUNATELY THERE WAS NO ACCIDENT, BUT I WAS STRANDED ON THE FREEWAY FOR OVER 1.5 HOURS WAITING IN THE RAIN FOR THE SERVICEMAN WHO EVENTUALLY HELPED ME. WHILE REPLACING THE HITCH AND BALL, HE TOLD ME THAT IF THE COMPANY HOOKED IT UP, THEN THE DAMAGE WOULD BE COVERED BY INSURANCE. IT WAS NOT. NOT ONLY WAS THE U-HAUL DEALER UNHELPFUL AND UNRESPONSIVE TO MY SITUATION, BUT THEIR INSURANCE COMPANY WAS FLAT OUT RUDE AND UNPROFESSIONAL DURING THE INVESTIGATION. I ENDED UP HAVING TO PAY TO GET MY BUMPER FIXED AND HAVE BEEN TOLD BY U-HAUL THAT WHAT THEY ARE NOT REQUIRED TO TELL CUSTOMERS IS THAT WHEN YOU BUY U-HAUL INSURANCE, IT'S NOT ACTUALLY INSURANCE, BUT COVERAGE ONLY FOR THE TRAILER ITSELF OR CONTENTS--NOT THE VEHICLE LIKE I HAD BEEN LED TO BELIEVE BY THE DEALER. LET THIS BE A WARNING TO UNSUSPECTING U-HAUL CUSTOMERS... THERE ARE OTHER MOVING OPTIONS!!