The Polished Home

For the first two years, the work was ok... never spectacular, but not terrible. They had frequent turnover, so I was patient as new people came through the revolving door. This is not a "build a relationship with your cleaner" type company... Their cleaners would often complain to you about their management, or would sometimes call you after they leave the company, and ask if they could clean your home directly. It was awkward at times, but I tolerated it for ease of use, and to ensure that I was doing business with a reputable, insured company. About a year or so ago, things started going downhill. They would constantly miss cleans and never provide notice (before or after the missed clean). Sometimes they would show up on their own days/hours unannounced. More than once, they would email me weeks or months later and debit my credit card for cleans they say occurred, but have no way of proving. See example below: "On Feb 28, 2017, at 2:12 PM, The Polished Home wrote: Hello and happy Tuesday to you. J I wanted to let you know that we took some time to clean up our accounts and I ran your credit card for 2 cleans. 11/7/16 and 11/18/17 totaling $132.00." I was patient as we worked through these "kinks" and simply asked they try to improve them moving forward... but corresponding with them was painful; their main scheduler, Cassie, doesn't return phone calls and rarely responds via email. After more months of missed expectations (no-shows, damage to furniture, etc), I began to think that my concerns were not reaching the right stakeholder, so I set out to get in contact with someone other than Cassie (presumably her manager). It took me over 20 phone calls and false promises of callbacks to finally reach Michael (the presumed owner of the business). He was surprisingly cordial, apologetic and promised to come back to me with some thoughts on how to address the issues... however, I never heard from him again (that was almost 3 weeks ago). During our one phone call, he refused to provide any contact info other than their main office line and email (both of which they never answer). They claim that all of their cleaners are licensed and bonded, but that doesn't do any good if you can't locate their license number, or get ahold of anyone on the phone to file a claim. So... if I am unable to reach them soon, I will be forced to file a small claims court against them to repair the damages to the furniture, and to potentially dispute the charges they are debiting from my card without proof of work being performed. NOTE, it appears Michael uses multiple business names... which I suspect is to provide him some protection from multiple negative reviews piling up. NW Clean Source, The Polished Home, Northwest Ecological, Clean-A-Maniacs, NewPhase Consulting, JMS INVESTMENT GROUP etc. I find it borderline comical that Michael appears to have a background in finance and investment banking, but can't consistently figure out how to invoice or reconcile his companies records reliably. Michael Haslebacher (affiliated with each of these organizations) is a scam artist as far as I'm concerned, and should be avoided. FINAL NOTE: I would be happy to modify this review to a more neutral stance if Michael returns my call and makes-whole on these outstanding issues.

I've used them for a couple of years and their quality is declining. This last cleaning I was home for. I booked them for 4 hours but they only worked 2 hours and did a substandard job. I wondered if every time I've ordered a 4 hour clean when I wasn't present if they were really just getting it done as fast as they could but billed me for the full 4 hours. There have problems with responsiveness and one time they just didn't show up. When I called the owner he never apologized, which I was put off by.

It was not bad. They did not call me back. I asked a lady to have her manager call me back, but the never called me back.

Not well. This is the second time I have used this company, and for the second time there was a problem with the cleaners arriving as scheduled and no notice that there was a problem. When the cleaners finally arrived 1 hour late, they told me they had been scheduled three hours earlier than I originally scheduled. When I contacted the office, they apologized, and offered an excuse that one of the office employees was sick. However, this happened the first time I used the service, with a similar excuse. Three cleaners arrived, and they spent about 50 minutes cleaning, which added up to to 1 hour and 30 minutes less than paid for. I wouldn't have minded the shorter time, but after they left, I discovered areas not thoroughly cleaned. I had requested that they clean the refrigerator inside and out, and they did not clean it inside. The bathroom floor was cleaned, but areas along the walls where it met the floor were not cleaned. In general, it was a spotty job.

It was very nice. They did a good job. I got a deal on Angie's List and it was a good deal. I waited a little while to have them out.

I had used The Polished Home for about a year. I have had several times where they had to cancel due to "staffing issues", so they are not super reliable. My service was good in the beginning, but over the past few months, the cleanings have been uneven. They are not super detail oriented. I just became disappointed in the overall service, the frequent cancellations (almost happening every month) and inability to count on reliable service. They are more affordable than other services, but you don't get reliable or consistent service. I am canceling my service and moving to a new provider.

Initially, the service was very good and always as scheduled. I used them to do a move out clean in May 2016, and they did an excellent job. Over time, there were numerous cancellations, and often with little notice. Also, the service was less than acceptable in some cases. Floors not swept well or mopped, and generally not a good cleaning. I cancelled services in late 2016 and sought another provider.

After an initial foul-up with scheduling, the actual cleaning went well. After having my first appointment confirmed, the cleaners did not show up as scheduled, and I received no notice. Apparently the company had an unusual number of worker absences that day, so they were scrambling to reschedule. However, they never contacted me--I had to call them to find out what had happened and to reschedule. When they actually did show up, the two cleaners were friendly and efficient, and did a good job. They gave me a little extra time to compensate me for the earlier inconvenience. I would use this company again.

After purchasing pre-paid deal, they didn't respond for phone calls and email for appointment.

It went well and they worked hard to get everything done within the timeline.

Job well done!!! Definitely will use their service again.

2 very pleasant young ladies arrived on time with all their cleaning supplies. The kitchen counters, stove, etc. were cleaned well. The floor was mopped, but apparently not swept prior. Same with the bathroom floors. The bathtub and shower were cleaned but the tiles around the tub were not touched. The cupboards in both bathrooms and kitchen were not even wiped down. I was sadly disappointed.

They did a very nice job and are reliable.

This team was fabulous, efficient, friendly and easy to have in my home. I had very specific tasks I needed done like high dusting and wiping down ceiling fan blades, cleaning ceiling fan vents and more. They did everything I asked and more.

I had a hard time getting service scheduled due to company losing a couple of employees. Once it was scheduled the cleaning was minimal and I actually couldn't tell when I got home that anything was cleaned other than 1 shower which still had soap scum on it.

The appointment was difficult to book, due to the company being booked three weeks out. However in the end they ended up getting the service completed within 2 weeks. The company sent 3 workers to the house, which made the service cut to 1 hour and 20 minutes. I was fine with this change; however one of the workers was in training. The three women worked for 1 hour and then told me they were done. I explained that they should be there for 20 more minutes and after several minutes of looking at paperwork they agreed. So in the end, they were a few minutes late, explaining things to a trainee, looking up paperwork and then were all packed up and gone before the 1 hour and 20 minutes was complete. So four hours of cleaning (even divided out between 3 people) was not done! Besides being shorted on time, the quality of work was unbelievable. They asked for a list of priorities which I gave. My second item on the list was floors, which were mopped very poorly leaving food still stuck to the floor. The main two living spaces were not vacuumed. Bathrooms were my number one priority. The base baseboards were wiped down, but left with big clumps of dust in spots. The tub still had dirt in it. And the floors still were dirty. To say the least, this service was performed so poorly. Think twice before using this company. I have pictures to show the quality of work.

Very nice. On time arrival, right to work, and very professional.

I scheduled The Polished Home to clean a house as a gift to someone else. It was a surprise cleaning to welcome them home from vacation. The scheduled time of 12:30 pm was changed to 1:30 pm per email from The Polished Home (I have a copy). At 2 pm on the date, I called to see what happened and was told that the came at 11:30 am and I wasn't home. We discussed the change of scheduling, me saying it was 1:30 and Kathy saying it was 11:30 am. I went back and checked the emai. It was 1:30 pm. This was a Monday, the return date of the vacationers. Kathy told me they could work me in next Thursday. And I said that wasn't acceptable. I then did a panic-search for another service. Mr. Maid found two gentlemen who agreed to give two hours each after their already completed work day. They did an excellent, excellent job. However, this cost me an additional service since I purchased a coupon for The Polished Home, and the new costs were at a premium because it was overtime. The Polished Home said they could not refund. That would be up to Angie's List. They did agree to come a clean my small condo instead. They did not offer anything extra such as a complimentary cleaning in addition. My condo is very small, so I asked that the oven be cleaned. The bottom of the oven was left largely black with burn. I took the scraper I keep to clean my glass top stove and cleaned it easily. The black burn came right up. The over racks had not been cleaned.

Arrived a little early, but all good. The two ladies were non-stop and when they finished my list a bit early, I asked if they could vacuum under all furniture cushions - which they promptly did. Found them to be very professional and friendly, using their own initiative to go the extra mile without being asked. I will definitely use them again and would happily recommend them to friends and family. I was so happy I gave them a fairly generous tip which I rarely do - but they were GREAT!!!

Great, Arrived on time, did a great job. Would use again.

The Polished Home exceeded my expectations. They do great work and provide great communication. Scheduling was tough, but they worked with me to find a mutually workable time for the cleaning service. As requested, I provided a list of my priority areas. I thought the list was very aspirational - but the two person crew got to every item! The work was done well, and I was so happy with how my home looked. The floors and kitchen were particularly well done and lasted through my family - including a three year old.

All in all, it went well. There were two cleaners and they were there for 2 hours. Everything I asked was completed and done well. They made my bed perfectly which even my regular cleaning ladies don't do. For $99, this was a great deal. I'm interested to learn their regular rates. The only issue I had was with scheduling and I'm not sure if that's an Angie's list issue or the cleaning company. When I purchased the deal, I listed my three preferred time slots and dates. I didn't even get a response until after my number 1 choice had passed. The company was not able to accommodate my 2nd or 3rd choice either; the scheduler wasn't very pleasant and needed to call the owner to try to get me in, which they did and I appreciated.

They damaged my very expensive cook top and when I let them know about it they did not even come back out to look at it. They just denied that they damaged, I was very disappointed with their service. I will never use them again.

My sister was thrilled with the work and stated her bathroom had never been cleaner!

They are good. I will recommend them.