NW Cabinet Source - Home Facets

North West Cabinet Source service was bad and they finally finished it today after almost a year. They've changed their name three times since I've used them because their reputation is that bad. We've had an ongoing issue with the cabinets since May. We have a huge file on this company that has every time that they come out, every phone call, every email, and every voice mail. Everything has been saved because if they didn't get it right today we were going to go to court. I mean it had gotten that bad. The incompetence and unprofessionalism of that company is horrible. The owner of the company is named Bill Purple and when I went in there one thing that I said and made very clear and asked was he going to be the one that was making the cabinets and he said yes. He lied to me and subbed the work out to a subcontractor to do and that company to this day will not give me their name and that's who I'm having the biggest trouble with. I have nothing against different nationalities, but this company is ran by Mexican's and I told them that if they are going to come to America I have no problem with that and that's wonderful, but if you state a time to a customer, show up and if you can't make it do the decency of picking up the phone and make a phone call. The price of this stuff should have been less than half of what we paid and that's why they were back today because things were falling apart. They had to remove a drawer today in order to get to the top one to be able to put in the cutting board properly. They were having trouble putting it back in and in the process of doing that the whole mechanism that holds it on the runner fell off in their hand. I told them that's the problem that we're having and he said that they'll fix it but could I take my stuff out. The drawer was filled with my teas and there was a little bit of residue in the drawer itself and he takes it and dumps it on the floor. I told him that he should have stepped outside and dumped it in the flowerbed or out on the driveway where it's gravel, but not on my kitchen floor. I told him that this home is not under construction and when a home is finished like this you don't do that kind of stuff and this is the things that this company needs to know and I'm sitting here having to train them. I've had to do this over and over again with this company. They're very unprofessional, but are very sweet.

Bill Purple delivered a professional job. His design assistance was most helpful. His standard form agreement needs work.

The finalized order was placed June 1. The contract specified that the cabinets would be installed in 5 weeks and a 50% deposit was paid. The cabinets were a month late. The installation finally occurred on a Saturday after several schedule changes at the request of Cabinet Source. Delivery guys left before the cabinets were in place, despite request of the installer, and we had to help move, lift and place them. The cabinets were built to 2'' too deep and shelves to wrong thickness. Laminate was used on some pieces vs. veneer. The hardware was cheap and not to spec. The doors on one cabinet were mounted inside the frame on one side and outside on the other. There was sloppy workmanship on the trim, with glue showing. Toekick finish was wrong color. The installer met with the designer 4 days later to generate a correction list, but they didn't follow up or return. We're removing and replacing one cabinet altogether and repairing the other; we're using a new fabricator.

WHEN I RECEIVED THE CONFIRMATION DRAWINGS, I NOTED A DISCREPANCY ON THE ALIGNMENT OF THE DRAWERS ON ADJACENT CABINETS, AND WAS TOLD THAT A CHANGE MIGHT NOT BE POSSIBLE SINCE THE CONSTRUCTION WAS ALREADY UNDERWAY (ALIGNMENT WAS GOOD WHEN RECEIVED). A COUPLE OF DAYS LATER I NOTICED THAT THE DIMENSIONS ON THE DRAWINGS WAS SHORTER THAN I HAS SPECIFIED, AND WAS TOLD THAT HE HAD DECIDED THAT I WOULD WANT A SHORTER CABINET IN SPITE OF WHAT I SPECIFIED AND HAD CHANGED IT WITHOUT NOTIFYING ME. CABINETS WERE READY AHEAD OF SCHEDULE - ABOUT 4 WEEKS. DOORS AND DRAWER FRONTS WERE COMPLETELY WRONG. BLIND CORNER WALL CABINET WAS COMPLETELY WRONG DIMENSION (AFTER HAVING NOTED THIS PROBLEM IN ADVANCE). SHORTENED CABINET WAS VERY SHORT. CABINET SOURCE REFUSED TO REPLACE WRONG DOORS AND FRONTS, BUT DID OFFER US A $800 DISCOUNT ON ORDER. BLIND CORNER CABINET WAS FINALLY REBUILT (ALMOST TO SPEC, STILL 1'' OFF), BUT TOOK ALMOST 6 WEEKS TO GET REPLACEMENT. CALLS WERE ANSWERED SLOWLY.