Mercer Windows

Everything went as planned. The first person I met with was Robert in the front office. He gave an accurate quote based upon my initial inquiry. We sat down a second time, where I asked additional questions about their window construction, enhancements to the glass itself, energy efficient features, etc. I received a very thorough explanation of each and decided to enhance my window order based upon their recommendations. I have seen many different windows from other companies, and decided to go with Mercer based on a recommendation from a 40-year veteran contractor. Price was also a main concern through which they provided an exceptionally attractive quote. My job was going to be a self install / replacement with my contractor friend helping me. It was a pleasure to find that the windows were manufactured exactly to the specifications we submitted and "fit like a glove". Now that the windows are in and the protective film has been removed, I must say that I am absolutely delighted! There is no question that I will take the same course and use Mercer again in the future.

They were prompt, courteous and reliable. They did not install the windows because we did it ourselves.

Dated chosen is approximate but month and year are correct. I never got a chance to consider this company when I was shopping for windows. I visited the showroom and was never approached for assistance. I was patient and looking around to wait for the one person working to help a couple already in the store. They left so I figured she would help me next. I waited awhile thinking she needed to do some computer processing on her last customer. She never looked at me or got up from her desk. At least four other employees were in and out of the area. This is a small place so there isn't the possibility they didn't know I was there. I could have spoken up but by this time I considered it an example of the service they would offer. I had already written them off, but I stayed a bit longer just to see if anyone would ever come over to me as I was the only customer in the store this entire time. No, they didn't so I walked out and figured I was lucky to not have wasted any money there. Went to Henderson and Daughter. A+ rating on their service and products. Already rated them on Angie's List.

Great product

Fine

went great , as agreed , on time and a great product

I was satisfied with the windows I bought from them. The people that work there treated me well. They were professional, responsive and punctual.

The quoting, measurement and negotiation with Robert M was great - they lived up to the promised completion date. They delivered to my home just as the contractor was ready to install the windows.

I bought 2 small custom order windows for a basement remodel. Salesperson very friendly and easy to work with. The windows were ready in a week and the install went very smoothly. I was very impressed with the quality of the slider and the locking mechanism. I would use them again in the future.

The windows haven't been installed yet so I don't have much to say until that happens.

We had a new house, and the screen door was defective, and we were missing a screen for a window. The gentleman ordered the new door and window screen. It took only a few days for the window screen to come in, but the door took at least 3 weeks. We had to call him back 2 times to make sure they hadn't forgotten about us. He was very nice though.