FIRST RESPONSE SECURITY

Installation was easy. Their field tech was very courteous and professional. My only drawback was the motion sensors they used - manufacturer specifies it will not react to pets smaller than 30 lbs, but my two 10 lb cats were setting them off constantly. This meant I had multiple false alarms, with the company calling me every week to send someone by the house to check for a break in. Eventually I decided to remove the motion sensors and go with glass window breakage sensors, supported by the door contacts. This has worked better and Firdt Response credited me for the sensors they removed without charging me for additional labor. So overall my experience has been slightly mixed but FR has been excellent to work with. Definitely recommend. If you ever actually have a break in, these are the guys you want responding.

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As we started to consider home security, it became clear that ADT / Brinks owns the vast majority of the market, but have a cookie-cutter approach that we did not feel would meet our needs. We were looking for a company that would customize the system to our particular home security goals and that offered service excellent customer service. We were also looking for a locally owned and operated company whose service center is in this area and with technicians and staff who are familiar with the area. Having researched the market, it became clear that First Response was the best company for us to contact, and we are not disappointed. They quickly responded to our inquiry in a professional manner. They were not overbearing, but took the time to look at our property and make suggestions, while at the same time leaving the decision in our hands. They are familiar with and supplied cuttiing edge equipment, and the two technicians who installed the system were courteous, professional, and ready to answer questions and help us become familiar with our new system. It took a bit longer than they first imagined, but they continued with their work until it was finished and we were satisfied. The big advantages of First Response in our opinion is: -Locally owned and they have their own monitoring wing of their company that is just a few miles from our home. The operators know this area, and are not sitting in a cubicle half-way across the country. -They have their own guards and security agents -- they respond to their own alarms, which is a HUGE advantage for several reasons. 1) their response times are much faster than other companies -- it is well known that the police have a very low priority on home alarms and generally it will be lowest on their priority. First response will come with trained staff immediately in the event of an alarm and they cannot quickly reach us. -In the event that they do come, there is a very reasonable fee per alarm -- not the huge fines charged by the police in the event of a false alarm. -The installation and monitoring fees are very reasonable for the level of service offered. We have no reservation recommending First Response.

I use their alarm systems the whole house for both my houses and it is one of those systems that you need to key in your code when you leave and do the same when you come back. The alarm is also in the windows and if somebody is tampering with the windows, they will call and see what is going on, so they have really good follow up. Their name represents their attitude and it the first response of business. They are quick respond and there is no question at all that they won’t respond if something were to go wrong. I think their prices are competitive and reasonable.

EXCELLENT INSTALLATION INTO A DIFFICULT HOME DUE TO LATH and PLASTER WALLS AND LIMITED WIRING. THEY ARE ONLY ALARM COMPANY IN PDX W/ THEIR OWN RESPONSE PERSONNEL. THEIR GUARDS ARE ARMED AND WILL COME QUICKLY UPON REQUEST (POLICE WILL NOT RESPOND UNLESS THERE ARE WEAPONS INVOLVED).