Response from Daniels Custom Fences Decks & Construction
This member wasted both our time and their time because they couldn't read our service area description clearly listed on Angie's List and apparently didn't understand when that was verbally relayed to them over the phone. The project area was about 50 miles away from our service area. Given that we have large diesel trucks, it does not make financial sense to service areas in the middle of nowhere. However the homeowners desperately wanted to use our $300 off coupon and called/email us continuously, even buying the discount available on Angie's List to try to force us to give them a quote. We decided to give these homeowners a quote and give them the opportunity to work with us. We quoted them $21.33 per linear ft. for a 6 ft. tall cedar fence (with #1 top-notch cedar materials) and $14 per linear ft. for a black chain link fence (before discount prices). Anyone familiar with fencing prices will realize that these prices are very low, especially for an area that far out where very few contractors would consider working. After getting the quote, they asked for a refund of the coupon purchased, stating that they couldn't afford the project. The amount they paid for the coupon was promptly refunded to their credit card. In all conversations, we were very professional and decided to go the extra mile for these homeowner. And the thanks we got? Sadly, a terrible review.