Custom Painting Solutions

We were very disappointed by the quality of the paint job. Trim was sloppily painted, workers tracked paint onto our deck, and created several areas of over-spray (pergola,roof flashing, foundation) . Workers washed brushes in our yard and splashed paint onto the cedar fence, and someone stepped through the roof of our green house, shattering it. There are many test splotches of sprayed paint on our lawn and plant beds, far away from the house. We insisted that they return and fix the problems with the paint, which they did no less than four times. Many of those return visits created more problems than they fixed. For example, despite the particular brand of paint specified in the quote, they purchased a different brand for touch-ups which did not match the sheen of the trim color, and it was splotchy and sloppy. They had to retouch their touch-ups! They eventually had to repaint the south wall of the house to hide the mistakes from the first pass and the sloppy touch-ups. They did fix all the problems we pointed out. They left trash, like tape balls, water bottles and used paint rollers in our yard and I had to pull aside the employees to ask them to clean up the trash that we hadn't already picket up. On the fourth visit they confessed that their sprayer had been broken the first pass, leaving me with no confidence in the quality of the coverage. The paint job took the more than a month to complete, despite the estimated time of a week to ten days. Over all, although all the painters and employees were polite, overall, I would not recommend Custom Painting Solutions for exterior paint. It was painful and discouraging. We purchased top quality paint and paid a premium for them to paint the difficult areas, but the overall quality of the work was poor -- until we insisted that they correct these. Felt like babysitting.

I received several bids to paint my house, but I went with Matt's company because he had painted a couple other houses in the neighborhood that looked good and I like his demeanor and proposal. His crew spent a grueling 2 days in the hot sun scraping and power sanding all the loose paint off the side of the house, then applying a peel bond primer to prep for painting and help even out some of the gaps and cracks in the wood. The finished product looked great, and the colors Matt recommended looked even better than I had hoped. I think I am going to have them paint some of the interior, too. Matt and his crew are young but very earnest; I certainly recommend them.