Coffman's Household Services LLC

This person was not kind to our children. tried to discipline and got angry when children did not obey him. That was the end of that job !!!!

See above.

unknown

Positive: Professional on the phone; flexible with schedule; showed up right on time; what Mr. Coffman cleaned was done well; costs are reasonable - and we did pay them substantially more than they quoted. Negative: Couple bickering (mostly Mrs. Coffman bossing Mr. Coffman; Mr. Coffman decided to take my dogs for a walk - I was shocked and horrified when he told me he had done so; despite providing a detailed description of the job that needed to be done and assurances that it was doable, I had to ask them to leave after 9 hours on the job and only a fraction of the job done. What they did clean, a team of 2 has historically done in 3 hours. Mrs. Coffman was easily agitated, and difficult to communicate with. They offered to return to finish the job, but I needed it done that day. I hired this couple based on overwhelmingly positive reviews in Thumbtack. As the day progressed, I became more baffled as to how they could be getting such good reviews. What I think is that this couple does well with small, well-defined jobs, whether just 1 or 2 rooms, or just floors, etc. I want to support their efforts but I also think consumers need a heads up so you can avoid the catastrophe that we experienced.

One of the worst housekeeping experiences I have ever had! Did not follow directions, canceled/rescheduled multiple times, and showed up late. They left the job half done at best both times they came. Tried to give them a second chance to make things right, that was a big mistake! Dirty rags from cleaning were left on my kitchen counter. They left pieces of my stove top down the drain of my sink in the garbage disposal, did not dust or clean major parts of my house and the floors looked horrible. After giving basic feedback couple became agitated and began sending inappropriate angry text messages even after being told to stop. What a nightmare! Were very unprofessional and were not worth the energy or money. It would have been less trouble to just clean my house myself!

I called five days ahead of the desired work date. The date for the cleaning was very important because I wanted the house clean before my in-laws arrived. The Coffmans were nice on the phone, although there was some contradiction in pricing between the conversation and their website. I was not bothered because I do want to pay fairly for good work. Since their prices were quite low, I can understand if they were in the process of raising them. I think it is more professional to change the website pricing first and then announce it to new customers rather than the reverse order I was experiencing. I called the morning of the scheduled cleaning to check that they understood how to get to the house. I was completely surprised that they no longer had my phone number and were not planning on coming. They did offer to reschedule for three days later. I chose not to reschedule because my hope was to have the house clean before the arrival of my in-laws. (I cleaned it myself staying up a late for the next two nights after work and family affairs.) I did not find the experience professional and was very disappointed in the last minute cancellation. If I had known they couldn't come on the date scheduled, I would have called someone else.