CHELSEA AUDIO VIDEO

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The job went great. Customer service was amazing all the way through Starting with our sales guy Keith, a great walk around by Scott and incredible installer Ryan. Great job by the entire team. We have a bonus room to do next and I will for sure be calling these guys again.

My most-recent purchase was a subwoofer. It's ideal to test subs at home since their performance depends a great deal on placement, room dimensions, and more. They encouraged me to take home a couple of expensive subs -- admittedly, I've been their customer for a long time and we know each other well -- so I could check them out. The subs performed exactly as they'd predicted and I made my purchase. No drama, no pressure, no rush, extraordinarily helpful. These guys have integrity. I inquired recently about some other equipment and they talked me out of buying it. They'd have sold it to me if I'd insisted but they know my system and the state of the art. They were exactly right. As long as I have eyes and ears I'll buy at Chelsea.

After auditioning several amplifiers, I decided on a $3000 tube model. When I made the order on May 17, I was told that an outboard phono amp would be necessary to be able to operate a turntable with that machine (which I advised was my primary concern in buying that amp). I was further told that a new model outboard amp was in QC (quality control) and would be available to plug into my machine and quot;soonand quot;. In the interim, I was provided, at no cost, another outboard phono amp to use while awaiting the companion model. Now, over 6 weeks later, I am still waiting for that amp. I have since been told that the outboard model is, in fact, a board that could be plugged into the amp, only to have that later modified into a board that has to be soldered into the amp by a qualified technician. I don't know if my sales person at Chelsea is woefully uninformed, is making this stuff up, or was misrepresented to by the amp manufacturer, but the story keeps changing. In any case, I've heard three different stories since I bought the amp on the premise that an outboard phono amp was available. I feel ilke I stepped into a tarpit. This just keeps getting weirder and weirder.

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They were helpful on the phone (a guy named Ford, in particular) to the point that I feel guilty...beyond the call of duty kind of stuff. I bought the equipment about a year ago. I'd hunted around for an Anthem MRX 500 AV receiver, in Portland, and while I can't remember the details now (all prices were the same everywhere), I remember feeling that the person on the phone who answered my inquiries seemed friendly and professional and didn't mind all my questions. They also were able to have it all ready for me quickly, as I wanted to get it in a hurry after weeks of research and being without music. So I was willing to drive out to Beaverton to deal with them. They were closing and had it all ready at the last minute. It's a great receiver, though I had to get a separate phono pre-amp for playing records. It was worth it because the music quality is above most AV receivers by quite a bit. I also got some very nice Bower and Wilkins ceiling speakers for my kitchen as well, which they sold me on after hearing them in their store - no regrets there. Anyway I called today - a whole year later - cause I finally got my act together and was wanting to get the turntable going and we didn't know how to do it. Ford worked with my husband and me on the phone for a long time and with great patience, before realizing it was something simple my husband was doing wrong. Around the time we bought the speakers, we had a speaker defect. It was very rare (reviews show that these speakers rarely have problems) but Chelsea Audio was very good about allowing me to return them. They quickly tested them to help me determine what the problem was (at first we weren't sure why there was a muffled sound), then agreed there was indeed a problem and gave me the new set with no hassles whatsoever - just an apology for the inconvenience. They're very knowledgeable about their equipment, and are very friendly, helpful, professional (and not at all condescending considering how high-end some of their equipment is, which was very refreshing) and fair. Highly recommend. Next thing I'll be doing is paying them to come out and set up one of those universal remotes that do everything but make you dinner. I gave them a and quot;Band quot; for price just because this is pretty expensive stuff and to imply it's a great price is probably misleading. However these items cost the same everywhere.

Excellent work. Kyle and his colleagues were very prompt, professional, knowledgable and friendly. Wouldn't hesitate to use them again!

I spent $200 on that work. They were excellent, experienced, knowledgeable, have a high degree of expertise, responsive and accurate.

They are a good company.

Very nice, very professional. I was not too thrilled about having to drive from Vancouver to Beaverton to meet with them - time and gas. Their competition (not BestBuy) was willing to come out to my home to see our setup and provide estimates. However, I must admit it was nice to be able to see/hear some of the options. Their costs compared very closely with their competitors. Although I wonder if they could have really done the labor as cheaply as they estimated, without seeing our home. I did end up doing all the work myself to find and purchase all the components seperately through various companies (with free shipping and no tax). We found another licensed and insured individual to perform the installation. Had I not had the time and willingness to endure the frustration of doing all the upfront work myself and someone else to do the labor, I would have gone with Chelsea.