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151 years of trusted experience
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10 -20%
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Reviews
3.990 Reviews
Showing 26-50 of 90 reviews
Ronald T.
07/2011
home security systems
+ -1 moreI believe I was deceived from day one. I have many disabilities, and this has made me a target for break-ins. My security system from ADT has not worked from day one. I’ve had many break-ins, and many other problems with the system not working. I’ve talked to the police so many times that they don’t even want to talk with me anymore about my numerous break-ins. ADT’s resolution to fix it and their answer to me was that some security is better than none, and this is not good enough. Pushing on the door even a little bit exposes the security magnet. The location of the system is the exact area where I’ve had all the problems, and I had told them that this location would not work. They are not willing to work with me to fix it. All they want is to sell me more products that also won’t work. As soon as I don’t go for their products, they get angry. To break my contract they want 75% of the contract payment. They’ve been rude with me on the phone, and I’ve been accused of cursing on the line even when I didn’t. The bottom line is that they refuse to help rectify this problem, and I have been forced to get an attorney. This problem keeps costing me more money and I keep losing my possessions. I suggest that no disabled person purchase security from ADT.
Description of Work: I purchased their security system in my apartment.
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Ronald B.
03/2011
home security systems
+ -1 moreTheir service was great. The panel and the phone didn?t work that night. My husband called and they sent somebody out immediately to fix it. The panel shouldn?t be used because it was defective. They did what they said they were going to do and they were very prompt. Their pricing was good.
Description of Work: ADT put in an alarm before Christmas.
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Yes, I recommend this pro
BOEL & GEORGE S.
02/2011
home security systems
+ -1 moreI have a maintenance contract with ADT Security Services. They were professional, knowledgeable and personable. That?s what stood out the most to me about this company. They were prepared with the parts that were needed. There was nothing unpleasant at all. The people who came out were very pleasant and helpful.
Description of Work: There were some false alarms going off in my house so I had ADT Security Services Inc come out to service my alarms in the end of January.
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Yes, I recommend this pro
Nancy J.
01/2011
home security systems
+ -1 moreThey delivered as expected. They were on time and professional. They explained all answers to me.
Description of Work: They did an install for me.
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Yes, I recommend this pro
karen M.
08/2010
home security systems
+ -1 moreThe salesman totally misrepresented almost everything. I asked questions proactively, like what it would cost, billing process, commitment to company, how alarms work, e.g. motion detectors. When I asked if I had to belong for a certain amt of time, he said, "No, you just have to leave the sign in your yard for 3 years".. (Not true in the contract it requires payments for 3 yrs min or pay 75% total to cancel).. I also was told they just do auto payments out of bank account, and that I could pick the day.. (Not true - they do send bills; also they took $86. out of my account the very next morning ! I had to fight to get some of it returned. I was lucky there was money in the account. Then they told me they would collect for 3 months at a time - $146.. I was told in the beginning it would be about $30 a month, then as he was installing it, he added more money for things like " I didn't have a land line, so that's extra" and so on.. nickel and dime.. I asked specifically if my small cat would set off the alarm from the motion-detecter, and he said "no, it's programmed to ignore up to 30# pets".. Then I got a flyer in the mail stating "DONT let any pets, oscillation fans, wind chimes or anything that moves into the path of the motion detected" !!! That in itself would have eliminated me as a possible customer. They are real snake oil sales people.. Then the acount is passed to the billing people who pretend none of it was their fault.. I'm disgusted with them.. K. Mazzuca senior citizen Woodburn,OR.
Description of Work: ADT said that my home is in a good location for them to advertise, and so installation was free, but I would just have to pay for monitoring which would only be about $30 a month, and I could pick the day....
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$1,920
DAVID F.
07/2010
home security systems
+ -1 moreIf you want a company to install a system that requires ongoing maintenaince and employees individuals only capable of reading policies created by some bean counter, then this is the company to call. My wife and I had ADT install all new equipment in our home and were required to enter a three (3) year contract for monitoring service in order to receive a "discounted" price on the installation and materials. Every month since enlisting their services we've received a call from their monitoring center stating our equipment was not functioning properly. After having technicians out several times to try and resolve the issues, we still are receiving calls about the system not working as it should. I had to negotiate with supervisors in order to not be charged for the maintenance required on THEIR equipment that THEY installed. In addition, my wife and I had no choice but to move from the property where the ADT service was being provided and did not have the option of transferring the service to our new location. After fulfilling roughly one year of the THREE year contract we were required to engage, I was informed we would be responsible to pay the remaining contract amount in full to the tune of over $500!!! In asking to speak with a supervisor concerning the unexpected / unfortunate circumstance for which we were moving from our current property, I was informed by the supervisor there was nothing he could do because of their company policy. I was informed the reason ADT would not make an exception was based on the fact the equipment had been installed and sold to us for a "substantial discount." I asked how much the difference was between the amount we paid for the installation / equipment and the cost to ADT. The supervisor stated "that isn't the point." After informing me I owe them over $500 in addtion to the roughly $1000 we've already spent on equipment and service which has caused us nothing but grief, that is exactly the point.
Description of Work: Installed new security key pad and panel along with wireless monitoring unit. Provided monitoring service for approximately one year.
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$1,000
Marta L.
02/2010
home security systems
+ -1 moreHorrible paying for alarm service I never actually had.
Description of Work: I had an ADT alarm system installed in my house in 2006. I assumed it was working and I paid my monthly fee each month. In June 2009, I set the alarm, and then a friend with a key opened the door setting off the alarm. I never received a call on the event, and the police never contacted me. I called ADT and they said they never received the event, and they had wrong phone numbers for me. They thought the problem was with Comcast, though I had never been told when I called to give them my new comcast number that it should be a problem. Comcast came out, and said everything was ok. ADT said everything was ok and had my new contact numbers. Tonight, 6 months later, a relative accidentally set off the alarm, but again I was never called and 45 minutes later the police had never arrived. Also my relative said the alarm rang for 5 minutes or less then stopped. I called ADT, as this was the 2nd event, and again my system was not working. What if it had been an actual break-in? ADT first said they did not have my correct contact phone numbers, AGAIN. I spoke to a manager and told him I had provided my new numbers 6 months ago, but AGAIN they never made it into the system. He said the person I last spoke to was incorrect, I never gave them the numbers!!! what???? He said he would give me a credit for one month of service. I was outraged. i had paid for nearly 4 years, and my alarm had actually never been working. I also asked why the police had never arrived, 45 minutes after the event tonight. He said the person at ADT who received the event, called a security co, (not the police), in a suburb across the county as she thought I lived in another town who won't allow the police to be called for alarms. it took the security co 20 minutes to call her back, and then they told her they don't service my town. So then 25 minutes after the alarm event, she notified the police. I never was called, because they did not have my correct phone numbers, since they never entered them in their system, even though I called more than once. The manager then tried to tell me I never called, and said he could bring up the phone call i had with the operator in June. I said bring it up. He did, and there I was giving my numbers as I said. To this he finally capitualted, and apologized. He offered me a small credit. But still, I do not have confidence that they will act correctly if an alarm event occurs. Or if they do have my correct numbers, STILL. I am looking for another company. I paid $1728. for alarm service that I never really had..... Oh, and when the manager first said I never gave them my numbers in the phone call, and I insisted I did, he said I was insulting him and took back the credit. Then after listening to the phone call where he heard me give them, he gave it back. Still....this is professionalism?
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$1,728
JUDITH B.
12/2009
home security systems
+ -1 moreThey are always very prompt and on top of things. They didn't tell me how much the price would be before hand, so that was a little bit of a shock.
Description of Work: We've always had Brinks but they installed alarms on my windows a few years ago.
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Yes, I recommend this pro
$800
Ann C.
12/2009
home security systems
+ -1 moreWe wanted a security system that would accommodate the cats and dogs that live in our house, as well as give us sufficient security to deter another robbery. We were comfortable with Broadview's recommendation and decided to proceed with this company. A date was set and the technician arrived as stated. He got right to work and made several adjustments to placement of sensors, etc., that would maximize the system. He then trained us on usage of the keypad, which has been very easy to operate. Their monthly maintenance fee is a bit more expensive than their competitors, which was the only negative that I found in using this company.
Description of Work: We were in the market for a security system after a robbery at our house and sought several estimates. This company recommended a system that would fit our needs. A date was set for installation and the technician was on time.
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Yes, I recommend this pro
$663
ROLAND B.
07/2009
home security systems
+ -1 moreThe sales person asked and answered questions first, walked around with me and discussed options after. We chatted for a bit and he left me with a business card and cost estimate. I liked the sales rep but I was more interested in the overall service experience. My research kept me looking and I eventually settled on another company. The rep seemed concerned when I mentioned I was having Brink's/Broadview over next. He warned me not to fall for their "lastest tactic" which was to bad mouth the competition. I was a bit surprised by this warning but he was right. I didn't choose Broadview either. Cost estimate was about $925 for equipment and $99 dollar install.
Description of Work: I called ADT because of their ads. I wanted to have the big companies over first. Their national switchboard sent me to a local schedule office who sent out a sales person within a week. Every step of the way was professional. The sales person was punctual and answered all my questions. I wanted an alarm system for a 1500sq. ft home that was setup with a dog in mind.
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Jane J.
12/2008
home security systems
+ -1 moreWe did get several estimates from companies. We liked the system that they offered and thought that they were flexible. The presentation was professional. The monitoring fee might be high, but at least we sleep at night. We have been pleased with the service. We have not had this service very long so it is difficult to grade the service.
Description of Work: We had this company install a new alarm system in our house. This has some motion sensors in 2 buildings and door monitors.
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Yes, I recommend this pro
$700
JUDITH B.
09/2008
home security systems
+ -1 moreThe installer arrived promptly and did the work with no fuss, no muss.
Description of Work: They installed alarms on the windows. We have had our doors alarmed by Brinks for more than 20 years.
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Yes, I recommend this pro
$618.5
Stephanie M.
09/2008
home security systems
+ -1 moreBoth ADT employees were prompt, professional, and very knowledgeable about their systems. Installation happened very quickly, and since I purchased the wireless system it didn't require drilling, so the impact on my home was minimal. My only concern was that when we were discussing the fees for the system, the representative didn't mention that the alarm permit that you file with the Portland Police Bureau also has an annual fee; I would have preferred that all associated fees be disclosed up front.
Description of Work: A representative came to the house to describe the options for security systems. After I signed the contract, an installation technician came several days later to install the system and show me how to use it.
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Yes, I recommend this pro
$550
MICHAEL R.
07/2008
home security systems
+ -1 moreThe alarm system as far as I can tell has been working well. I have had some issues with it in that when it goes off, they tend to call others before they call me. But other than that I have been very pleased.
Description of Work: They installed a brand new alarm system in my home.
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Yes, I recommend this pro
$200
John G.
03/2008
home security systems
+ -1 moreSalesman was Good. Installation was OK. I had a service agreement with ADT for two years. When I moved out of the house, two years later, I thought that stopping service would be easy. When I called to stop service, ADT maintained that my agreement was for 3 years and insisted I pay them a $200 termination fee and threatened that if I didn't they would report me as a delinquent credit to the credit reporting agencies. In the middle of a move, I had to dig out my contract and fax it to them before they would leave me alone. I can't judge how well their alarm systems function, but I can judge that they do not maintain their contractual obligations unless the customer is able to prove they are wrong. I would not trust this company to care if an installation were done incorrectly. If you choose to do business with this company, make sure to keep your contract or they will try to take advantage of you.
Description of Work: Old Alarm system was updated and service was provided for two years
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$1,000
ELIZABETH C.
02/2008
home security systems
+ -1 moreExperience was very positive. The sales consultant, Eric, had great customer service and explained all the options very well. The installing technician, Rick, was polite and professional and cleaned up very thoroughly. The wiring is installed in such locations where it is hardly visible. We've only had th system for a few days but are very pleased so far.
Description of Work: Brinks installed a standard home security system with two keypads and a motion detector.
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Yes, I recommend this pro
$99
GEORGE C.
01/2008
home security systems
+ -1 moreOverall the sales and installation went well. However, I was slightly disappointed that the installed did not ask my opinion concerning the location of electrical outlets and almost ran the electrical connection in a way I would be most displeased. I would hire this company again with reservation - based on their professionalism concerning their comments made of other alarm companies. However, recognizing the quality of the components used for the alarm system was the sole basis of using ADT.
Description of Work: The company sold and installed the an hybrid alarm system (part hard wired and the remaining components wireless).
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Yes, I recommend this pro
$950
Jon A.
09/2007
home security systems
+ -1 moreBrinks has been our home security provider for over a year. The three technicians that came to install our new system were friendly, patient and thorough. It took them nearly 6 hours to complete but when the job was done, everything was working properly. We are very satisfied with their service.
Description of Work: We recently moved to a larger home where we added 2 additional motion detectors, key pads, smoke and fire detectors. They were able to utilize existing wiring that was in our house to add an additional level of security. Brinks answered all of our questions and provided in detail how everything worked.
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Yes, I recommend this pro
$600
Tom & Nancy S.
08/2007
home security systems
+ -1 moreVery happy with the work. Very professional. Came back to repair a transformer. Really knowledgeable.
Description of Work: Set up alarm system with a system that was already in the house.
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Yes, I recommend this pro
$2,000
BETTY E.
03/2007
home security systems
+ -1 moreBrinks has left us feeling like satisfied customers. They are reliable and dependable. We will continue to use their services because we have been pleased with the level of care we have received to date.
Description of Work: Brink's monitors the alarm system in our 2400 square foot home on a monthly basis.
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Yes, I recommend this pro
$32
PENNY K.
12/2006
home security systems
+ -1 moreThe service rep was great. Explained from start to finish the procedure and cost. While we believe it took a long time to install (was at the home all day), the installer was courteous and professional and explained the operation thoroughly.
Description of Work: New security system installed.
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Yes, I recommend this pro
$263
DEB S.
10/2006
home security systems
+ -1 moreBrinks offers a good system. The installer did a neat job wiring and putting up panels and sensors, and he cleaned up his sawdust. He was patient in explaining the system, and he gladly answered my questions.
Description of Work: Installed an alarm system in my home.
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Yes, I recommend this pro
$900
JUDY C.
10/2006
home security systems
+ -1 moreWe have been using Brinks for about 20 years. Their equipment and monitoring have never failed! Be careful when the equipment is installed though. They use a big drill to make holes for the key pads and don't always think it through carefully. They almost drilled into our fireplace on the other side of the wall. That was a long time ago so maybe they have more careful people installing now.
Description of Work: Alarm monitoring.
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Yes, I recommend this pro
$25
JUDITH B.
10/2006
home security systems
+ -1 moreThe company came out to set up our service and provides monthly security service. The system is straightforward and seems effective.
Description of Work: I got residential security alarm service with a monthly fee.
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Yes, I recommend this pro
$37
KARA E.
10/2006
home security systems
+ -1 moreWe moved into our new home, which already had an extensive alarm system installed. We rang the Brinks folks to activate the system and add a few pieces. The service man was very friendly and professional. Any time we had a problem, they came out right away and fixed it (we sliced our phone lines accidentally, etc.).
Description of Work: When we moved in, we had Brinks install a few extra window sensors and a heat sensor in our kitchen.
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$150
Contact information
7999 SW Cirrus Dr Building 22, Beaverton, OR 97008
https://www.adt.com/local/or/beaverton?utm_source=angies&utm_medium=or&utm_campaign=beaverton&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Screen repair,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 3.9 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services offers free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.
Contact information
7999 SW Cirrus Dr Building 22, Beaverton, OR 97008
https://www.adt.com/local/or/beaverton?utm_source=angies&utm_medium=or&utm_campaign=beaverton&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PM