Terry's Plumbing Inc

very professional and prompt service answered all my questions and left me with the feeling the job was done correctly. I would highly recommend them to anyone needing work done.

unknown

AVOID AT ALL COSTS This is where the fun began. Because the upstairs toilets were running all of the time, I turned off the water valves (I will come back to this). Mike and his crew did the work as generally described installing a new sewer ejector pump ($3200!). I left his guys an email note that the guys had not fully cleaned up and left a mess of dirt and mud in front of my house. The plumbers called and highlighted that there was no water in the house and that I needed to get water turned on to test the system. I obliged, but the local water company is only open two days a week (really). (Remember the water was on and running when I was there the weekend before.) As per their request, the water subsequently was turned on, but there was a hot water side leak. So they just turned off the hot water and NEVER TOLD ME ABOUT THE LEAK. The electrician shared that the plumbers knew about the leak. (I found out first hand when water was gushing all of the floor that I paid to have cleaned up.) I went back to the house again the next weekend and the house basement was again totally flooded. My electrician diagnosed it as a float problem in the sump and was able to reset and fix it. I called and emailed Mike after cleaning the basement all day, who in turn blamed the electrician. I got the bill for the ejector project (and paid it) and got an extra bill for 2 hours at $88 per hour for adjusting the sump pump float. Obviously, I didn't pay this surprise bill and emailed Mike and his office manager to explain what the bill was for. I followed up an extra 10 times and I ended up calling Mike again. He responded "that he doesn't respond to emails". He highlighted the extra bill was for clean up of the basement. I am still scratching my head on how I authorized him to clean up the basement at $88 per hour. So in the end, I paid $3200 for an ejector pump installation, the house flooded from the part that he worked on and he left without mentioning that I had a hot water leak. Mike's comments were that "he wasn't there to work on the other plumbing." I paid the 2 hours @ $88 per hour and decided to move on. Don't make the same mistake I made.

unknown

The faucet has since been replaced as their repair within a couple of weeks only made it worst.

A job well done and Mike was great to talk with.

Called him on Wednesday and asked him to come Friday - he showed up on time, researched the problem to be sure what needed to be done, and cleared it out. Sent me a bill in the mail.