J JENSON CONSTRUCTION

Everything went outstanding. I have been on various job sites of Mr. Jensen's for the last 5 years as a building inspector and building code consultant and I have had nothing but very positive experiences and talked with not a single customer who has ever had a problem or a complaint about his work or ethics. I am currently a board member on the Oregon Home Builders Association local chapter and have over 25 years in this industry and I have ful faith in his work, ethics and customer service. Never trust a single review. You can always go to the Oregon Construction Contractors Board web site to see that after 30 plus years he has a stellar record. Highly recomend this Company.

I was told by Joel that he would start the project sometime in June or July 2010 and that it would be finished before winter. I asked for the outside work to be performed before the kitchen so that it could be finished before the weather turned bad. He told me no that he wanted to do the kitchen first and promised that the outside would be finished before winter. He finished the project 14 months later. The kitchen went fairly well until my hardwood floors were ruined at the end when he moved the refrigerator and painted behind it, our agreement was that he would do no painting that I would perform all of the painting. Without knowing he was going to, and having no idea why he did, he painted behind the refrigerator and when he put it back in he cut the drain tube. It leaked under the refrigerator without me knowing it and when I replaced my refrigerator I found that the floor had been ruined underneath. Unfortunately my new refrigerator is not as deep so the ruined floor shows. The hardwood floors run thoughout the house and were installed in the 1930's so there is no way to repair them and have it look right. There were other instances that also make me question his integrity. For instance, my cabinets came from Ikea and he was going to Portland and said he would pick up a cabinet door that we were missing. He did not buy the style that I asked him to, instead he decided to buy a different style. After putting it in the kitchen and deciding he didn't like it, I had to make another trip to Ikea in Portland to purchase the right door. During a later trip he gave me the original door to return, when I was taking it into the store I found that he not only was having me return a door that he had drilled but that he had also put in the package of the second door purchased. I did not return this as I am not a dishonest person but he sent me there to do that knowing that it should not have been returned that way. So now I have a $70 door that I can not use and cannot return. The outside work was a horrible experience from the start. I did not get the wall that I wanted or that I was told I woud get. When he first rbought the drawing he made, I told him that was not what I wanted and he said not to worry that I would get exactly what I wanted. I would go to work and come home and he would do exactly what he wanted but not what he had told me he would do. The wall is not functional for what I want. There is a lot of additional expenses that I should not have had. The wall was not completed before the weather turned bad so he covered it with plastic, with board stapled on both sides of the plastic to hold it down. The plastic and board blew off it a storm and into the street. He made no effort to do anything about it. I was told that the color of the stone would stay, that the elements would no change it. That is not true and my splotchy caps show and being exposed for a winter. He than came and put sealer on it, without my knowing he was coming to do it, and so now there is nothing I can do but live with it and it looks awful. It would have looked better if he would not have sealed it and all the color could have come off. I had made an agreement with the neighbors to run the wall to there driveway, which was a few feet on their property lines. Joel agreed to do this and I came home from work and found a column four feet from where it should have been. He told me that he had decided with my mom to move it. I told him that was not their decision to make, and my mom denies that she made this decision with him, but he did not care. I wanted an easy care front and I told him the yard had to be even to run the riding mower over and that there could not be caps sticking up on the sides of the walkway that it had to be flat with the ground. I did not get that either. There are caps above the ground level and that mover cannot go across it. My requirements for the front of the house were simple. I did not want cement stairs and the stairs had to have handrails. I came home from work and found that he had poured cement stairs and no handrails. When I told him this he said well that was what he had decided to do. (After he had completely finished I found under a plant stand on my front porch the inspection report where it is noted that there were no handrails because the homeowner did not want them). He lied to the inspector to pass the inspection. If I had known that at the time I would have gone and talked with the inspector. The quality of the work is good, but it is definately not what I wanted or what I was told i would get. When he came and gave me the final bill, at that time I still thought he was honest, I gave him a check. He showed up at my house with the bill when i did not know he was coming. I just wanted him out of my house and so I handed him the check saying that I would look at the bill, and if there were any problems that we would get together and work them out. When I looked at the bill I found that he had billed me for hours of work when he was not here, I was home from work those days. On December 4th he had told me I was paid up to date and that he only had about 30 hours of work left to do. I was billed for 103 hours after that time. I have written him two letters askng for explanations. I received a letter but not explaining the questions I had asked. He did send me a check for 436.92 for gas for his truck, insurance for the car he bought from me, and to replace the locks on my house. I did see him and his wife at Home Depot and was assured that he would call and that we would work this out. I have been waiting for a year now and he has never called. The locks on my house had to be replaced because he told me he would meet the plumber and electrician at my house, that I did not need to stay and wait for them, that he would be here. Instead he gave out keys to my house, without my permission, I would never had agreed to that. The spare key hidden in the garage, the one he gave out, was never returned. I came home two different days and found my front door unlocked and then found the key was missing and so I had to replace the locks and deadbolts on my doors on Christmas Eve When I confronted Joel about this he lied and said he did not give out the key, which I knew he had because the electrician and plumber confirmed it. He finally did admit that yes he had given out the key. My overall experience was horrible and I would never let this person on my property again.