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Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Jim C.
03/2008
appliance sales
+ -1 moreI highly recommend potential customers to AVOID this dealership. The stove has been installed for four months. During that time the stove has failed three times - once immediately after installation and two additional times. In all cases the mother circuit board and igniter required replacement. With this poor performance I have asked the dealership to either refund my purchase price or provide a different stove that works. The dealership refused my request. Instead, he has blamed the recurring problems on "bad power" and my failure to install a surge protector. I have never had problems with my other appliances, none of which have surge protection. I have asked for a warranty extension; this too has been ignored. In short, this dealership will not stand behind their products, preferring instead to blame anything and anyone else (including the customer) for defective products. Note: I have also contacted the manufacturer (letter, email and BBB complaint) with no response.
Description of Work: I purchased an Enviro Empress pellet stove (manufactured by Sherwood Industries Ltd., Canada) from this dealership. Installation was performed by a contractor associated with the dealership (his brother).
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$4,000
Contact information
4335 Davidson Ct SE, Albany, OR 97322
www.thefireplace.bizService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 3:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Fireplaces,
Heating and Air Conditioning,
Gas Grills
FAQ
THE FIRE PLACE is currently rated 1 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
No, THE FIRE PLACE does not offer free project estimates.
No, THE FIRE PLACE does not offer eco-friendly accreditations.
No, THE FIRE PLACE does not offer a senior discount.
No, THE FIRE PLACE does not offer emergency services.
No, THE FIRE PLACE does not offer warranties.
THE FIRE PLACE offers the following services: FIREPLACES, NATURAL GAS & PROPANE GRILLS, ROOM HEATERS, WALL FURNACES, CENTRAL HEAT & A/C & APPLIANCES.
Contact information
4335 Davidson Ct SE, Albany, OR 97322
www.thefireplace.bizService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 3:00 PM