Mike's Heating & Air Conditioning Service

I felt I was ripped off by Mike's. I had called to have an interior gas line removed and plugged. The first technician that came out said he did not have the plug and would have to come back, he didn't. They charged $109 for a diagnostic. After a while I called NW Natural to see if they could recommend someone, they sent me back to Mike's and said it would cost around $129, once I notified NW Natural I did get a quick response and another technician came out and did the work. Just got another bill from Mikes's for $180 for the work that should have been done the first time. It probably took them about 20 minutes to do the work and glad I got it done but feel I was way overcharged for it. I would not recommend them and will never use them again.

If I can help one person from my experience with Mike’s Heating and Air Conditioning, then this posting will have done some good. ~ 4 yrs ago we remodeled the entire house, including replacing our furnace, & added a heat pump. The workmanship was shotty at best in the materials they used, the back end of the house doesn’t get warm, they added another ceiling vent saying that would do the trick, nah. In September our heat pump went out after ~4yrs . Yeah, I called Mike’s & asked what it would cost to come out. They said “$90.00 to determine what is wrong with the unit.” They sent a “young” guy who said it could be the compressor, but I think it might be a switch. The switch comes in, it didn’t fix it, he says, it’s the compressor. And, you owe me $270 more, and it will be $2200 to replace the compressor. Annoyed I told them you stated it would be $90.00 I don’t think I should pay you $270 for nothing. I called a guy who works on my commercial refrig and asked him if he would come and look at it. He did, calls immediately within minutes and says the compressor is bad. He then tells me the unit and our heating system was undersized for the house. I ask what he wants for a compressor and he tells me to buy a better unit sized for the house. This is a guy I trust! Fair, experienced. The unit was $3,000, commercial grade, and we went with it. Wonderful guy, service, knows his stuff. Back to Mike’s, they send me an invoice for the $270 again, I tell them they told me $90 that I prepaid for them to come out. They say they will talk to the owner and call back. No call back….2 months past, assumed they agreed and took care of it, knowing they did crappy work, undersized my heating and AC unit. But, no, they send it to collections. I call them 3 times, they promise to get back to me, they don’t. The 4th time, they told me to talk to the collector. I did pay the bill, but I’m letting you all know that their work is horrible, their customer service worse, the gal at the residential desk rude, the commercial gal was nice, but I would never recommend them. It wasn’t that I couldn’t afford $270, it was the principal they told me it would be $90 to make the determination. Hoping to save you a bad experience. BTW, our furnace still doesn't heat our entire house. Undersized. Estimated cost below. I don't remember the exact invoice amount we paid in full.

Repair man came out and did get the furnace going again and said the filter was dirty and it's an old furnace which might need to be replaced and by the way the inducer motor needs to be replaced soon. New filters installed and the burner go out after reaching set temp. Repair man is gone. I call the repair man back on phone and he says I need to replace the inducer motor now...$500. I call Hendrix Heating and Air Conditioner to see if they can come out and take a look at my furnace and get a second opinion. In 5 minutes Hendrix determines the burners are clogged and dirty and need to be cleaned. After being cleaned the furnace is running great. I was not happy with Mike's. Seems like he just wanted to sell me a new furnace and missed the simple solution of cleaning the burner. Wasted $120 on Mike's but it could have been much worse.

On time and very professional. Did not use bid was highest we got

Outstanding installation by Jim and Chris.

The person who came out was professional and knowledgeable. He took down the information and said he would have to get parts. He left telling me they would get right back to me once they checked on the parts. I checked with Honeywell and they have a replacement part for what I need. I did not get a call back. One week later (without heat in the winter) I had to call them and they told me that "Mike decided your system is too old to repair." I asked to talk to a supervisor and was told there was no one to talk to. I asked if they could have someone call me and they said they would. I figured that while I waited for a call back so I can explain to a manager why I am not pleased with their response - I could put it into writing so other possible customers would know what they might be up against.

We have a yearly contract where they change the filter and check the air conditioning and heating. We pay a yearly fee of about $120 and then they don't charge us. They come out yearly. They really are very careful. They check everything out and make sure everything is functioning correctly. Their price is fine and is about what everybody else charges. Their quality is very good. They are here pretty quickly. They are really good

I do not know if they send the same people out every year (to do the service). There was no difference between the services provided each year. They come in, do it and they are out. The service takes, maybe, an hour at most. There was nothing they could do to improve their service.

I insisted on a price for the work done and was given a bill afterward the work was performed. This contradicted a later billing amount sent to me following a week after the work was performed. A call to the office was followed by a call back indicating that the owner said there was a mistake and the original charge was paid for. There are circumstances in which sometimes additional work needs to be performed but that should be disclosed in simple terms to the client. Then one can make a reasonable determination to continue the work performed. In this case I will give them the benefit of the doubt and say that a simple error had be made in calculating the charge for the work. In any event, I am happy with the work, have had Mike's do work for me before with which I was happy and would use their service again!

They did a great job. Found many problems with our furnace during the maintenance call and fixed them all free of charge (all under warranty).

He was honest and very informative.

We called after hours as that is when our ac went down and the gentleman we spoke with on the phone was more than helpful. He stayed on the phone with us and walked us through troubleshooting. He was very helpful. My husband and I were very impressed that he was willing to stay on the phone with us as long as he did and help us that way.. We'd definitely call Mike's again.

All went well. There were rebates included and they took care of all of it. Really knocked the price down.

The tech was very good. He was here the next business day - he took about 10 minutes to get the furnace going. He ordered a few parts, came back out when the parts were available, and got everything done quickly. He were very clean and professional.

The part came in and they installed This is the 4th time have done this! I have moved out of the house that was serviced so PLEASE DO NOT send me another request of service provided. PLEASE!!!!

I pay a service fee each year for the maintenance of my furnace. They do good work. They get the work done quickly and efficiently. They are very clean.

The service call went well, some good work, information and teaching (air filters)

We used Angie's List to select a couple heating and air conditioning contractors to bid on the installation of an air conditioner or heat pump. After review of the service to be provided and making sure we were comparing equal equipment for the job we elected to go with Mikes Heating and Air.Punctuality and professionalism was there from beginning to end. Denton who came to the house to collect the necessary information for preparing the bid outlined what they would do and why. We walked through the pros and cons of an air conditioner vs. a heat pump. When the bid came in, Denton and I had a follow up conversation regarding the equipment recommended. At the end of the conversation, I knew he had my best interest in mind basis the equipment specified...it was the right equipment for our needs. He went out of his way to make sure i didn't have any unanswered questions.The installers were very professional. They even corrected a couple minor issues that they discovered. These were not directly related to their project but none-the-less they saw that they possed a safety issue and should be fixed. These didn't end up as additional charges either. When the installation was complete they made sure that I understood how to set up and comfortably opperate the system. I would strongly recommend Mikes Heating and Air and should the need arise I would use them again.

All of the employees were very professional, did very high quality work and arrived exactly when promised. Job was completed on time for the quoted price. Highly recommended.

The renter reported before Christmas that the heater had shut off. After the gas company checked the heating unit and reported it needed to be cleaned and checked I contacted Mike's and paid them to go service the heater. I gave them the renter's phone number to arrange the time that was convenient to her. It appears the renter's answering machine did not work and the renter was not home due to Christmas activities. Mike's Heating called me several times to let me know they were trying to contact her to arrange a service call, but could not get her answer her phone. Using other emergency numbers for the renter I got a message to her that her answering machine didn't work. She finally contacted them at her convenience and arranged for a date she could be there to let them in. According to the renter they arrived on time, did the job without incident, and the heater was now working properly. I feel that Mikes Heating was very professional and thoughtful to let me know they were having problems contacting the renter and were very tenacious in their quest fix the heating unit . I am very pleased with the way in which they handled it. I would use them again any time. I feel they did a very good job for a very fair price.

We really were impressed with the service we got. They were extremely nice. They made two trips because it didn't seem to work and they didn't charge us for the service trip that was called for by a second visit. We were very appreciative because they looked up our service record and found that we had some money coming back. They did that on their own as well which I appreciated very much. It was a repair that normally costs $600.00, but we got a $300.00 reduction on it because it was a remainder of our warranty. He was a very nice gentleman. He was very pleasant. He was careful not to soil the carpeting by putting booties on. He was extremely prompt. He gave us a time and he was here within 5 minutes of the time assigned. He said if he had been delayed he would have called. I appreciated that because you can wait all day for some service people. We would most certainly use him again in the future.

The technician that came out was very good. I talked to him about the job being done and he was very knowledgeable and able to answer any questions.

The experience went well. Our original representative, Denson, was great.

The quote was delivered promptly after a question and answer meeting to discuss our desires and what they could offer. Several systems were quoted. The estimator new the products very well and was very patient in answering a lot of questions, even multiple e-mail followups. I am a mechanical engineer by profession and probably probed deeper into the options than others might, but all questions were answered directly and to my satisfaction. Knowing most on line reviews are complaints going in, I compared "Furnace Reviews" on-line between the two companies products, did a comparison of average "satisfied" to "unsatisfied" responses on the products over all entries, which showed virtually no statistical difference between Lennox and Carrier 96% EFU furnaces, but slightly lower ratio for Lennox heat pumps and air conditioners. However, after adding a 10-year labor warranty as insurance (which was included in the competitor's estimate) the costs were the same between the two companies, but the Lennox system provided a high-end filtration and purification system (Lennox Pure Air) and heat pump for "dual-fuel" option where the other company only provided a simple AC. As researched by the estimator at Mike's, the "dual-fuel" option not only allowed the ability to switch between the more cost effective fuel (electricity/heat pump or gas/furnace) depending on season and utility cost changes, but also allowed for a higher tax credit and rebate by using the heat pump over the standard AC, which paid for the difference. This was substantiated by the rebates and tax credits offered in both quotes. Installation was clean and professional, competed in two days. the crew cleaned up after themselves and were polite and easy to work with, showing consideration of our desires and would question if there was any doubt about installation preferences or their work schedule. So far, the system has performed well, with a virtually silent furnace and a quieter overall heat pump than our last AC system. The dual-stage compressor start-up is initially noticeable, but quickly settles into a quieter cycle after it runs a moment. The only reason it is noticeable at all is that the builder of the house placed the compressor system just outside the bedroom window when the house was built. Once we got used to the new sound, it is much better than the continuously loud fan of the old system. The intelligent control and DC multi-speed/continuous fan system of the blower unit keeps the temperature in the house much more uniform on the upper and lower floors than the previous system, and without the noisy fan start-stop. Mike's also installed a Bradford/White water heater at the same time. This brand has good reviews on line, and is energy efficient. The plumbing was done cleanly and professionally. Mike's handled all the paperwork for the rebates and tax credits, explaining well what had to be done for our own taxes and what forms (provided) to attach when taxes are filed. Overall, we were very satisfied with the installation service and would use again or recommend Mike's to anyone. Lennox makes high-quality systems, but it is too soon to tell how reliable the system will actually be, but with all the blogs by professionals stating how important a well-trained and high quality installer to a system's long life, I am confident this system is off to a good start.

Their price was reasonable. We were happy with the work that they did and they were all very nice. They were considerate and pretty punctual.