Disaster Restorations

Overall, the work went very well. The actual workers were very profession and very nice, and they were good at explaining and at hearing what I said. The garage was cleaned and items boxed up. A plastic barrier was erected in the room with the crawl space entrance to protect the rest of the room. The communication with the job managers was inconsistent (these men are no longer working there, though I don't know why). For instance, it turned out that the workers would need to use my bathroom, and I hadn't been told beforehand. And the workers, while suited up to go into the dangerous areas, didn't wear shoe covers inside the house (and it was raining) and tracked in a lot of dirt. Cleaning the ducts had been strongly recommended, but it turned out they didn't know how to use this new machine, and I wasn't told of this when they learned it. Additionally, I had to nudge them multiple times about installing the sump pump, which was completed in March.

They are one of our insurance company?s preferred providers, which made it easier to make payments and things like that. They were excellent. The insurance covered the damage to the roof and some of the interior damage. We had to pay for the work on the rest of the roof on a pro-rata basis. The crew was very professional. Every time they came in or did the work inside the house, other than the fact that they had moved and covered all the furniture, you wouldn?t have known that they were there. Whenever I had issues, there was someone available that I could talk to. They were on top of the issues. When they did the interior work, they had busted away some of the interior plaster, and so they came right back and fixed that stuff up.

The company failed to send a detailed estimate to us. We finally obtained a copy from the insurance company. We found several areas where, in our opinion, the company did not provide the service or material they listed. We highlighted these areas, added notes and sent it back to our insurance company. Disaster Restorations of course did not agree with us and continued to claim that they did all that they said they did. It became a he-said/she-said situation and one not worth pursuing by our insurance company or by us. The Hartford Insurance Company representative said that they WILL NOT use this company again.