Shockley Heating & Air LLC

I bought this deal for my mom. She had been concerned that it was time to replace her air conditioner based on the advise of another company. We just wanted a second opinion. Mom was very comfortable with the repairman. He showed her how to tell if the system is low on freon in the future. He found instructions on her thermostat on the Internet and showed her how to reset the filter change alert. And he was straight forward about her system and how long she can reasonably expect her air conditioner to last. It was worth every penny. I am so grateful that he took the time to really explaine it all to my mom.

Nathan was prompt, professional, and delivered a working furnance for reasonable money!

Nathan came out and determined my AC unit was very low on refrigerant and I could possibly have a leak in the coils. So, I had him add refrigerant to get it cooling again thru the summer. The AC unit is a 7yr old York and it doesn?t work very well even with added refrigerant! So, I asked him to quote me a whole home system. His quote was very reasonable. The only reason why I will probably not have Shockey's install my HVAC system is that they only offer 2yr warranty on Labor. I want a 10yr labor warranty and will only do business with a company willing to offer that on paper. Besides that Nathan was very professional and upfront. I would have him provide maintenance to my HVAC system in the future if the system required it.

Was able to troubleshoot the issue and get it resolved

No problems. Great job!

I purchased a Big Deal with them, and everything turned out very well.

This is the best repair experience of my life. Friendly, fast and worth every single cent. I can't believe in 4 hours I went from a house with no heat (it is 24 outside right now) to fixed. I felt comfortable with him in my home and he explained everything he was doing before he started. I will recommend this company to everyone I meet.

Nathan showed up in a very timely manner and immediately diagnosed the problem. He cleaned the gas sensor and explained the problem clearly and without condescension. He even directed me to a local warehouse supply store for my furnace filters which allowed me to save several dollars on new filters. I am very happy with the services provided and will be using Shockley again!

This repair was for a family member so I wasn't actually there at the time of repair. However, I was the person that initially contacted Nathan and set up the service call. Nathan was very courteous and professional and let me know exactly when he would be able to make the call. My family member reported that he did come when he said he would and when there was an issue that could not be resolved that day because a part had to be ordered, told us both when he would be returning to complete the repair. He was always courteous and didn't try to get us to purchase anything else or any type of warranty or service plan. We both agreed he would definitely have our HVAC service from now on!!

Last night my heating system stopped working. Being a single mom and new homeowner, I didn't know much about what could be the problem. I looked at Angie's List for a Heating and Cooling company to come take a look at my system. I choose Shockley's Heating and A/C because of the great reviews and they offered a deal on the service call. I purchased the coupon and within 10 mins they called me to set up the service call. They told me they could be out there between 1230 and 130. They called me at 12 tell me they were on their way. I liked this because I could gauge when to leave work and instead of twiddling my thumbs. Nathan was very professional and polite. It ended up being a short in my ignitor and which needed to be tightened . He didn't try to gouge me and add on unnecessary charges. He even walked me thru how to change my filters and left to get new ones to replace my old ones. I would definitely use them again. Ask about their maintenance plan. A++++

The service went well. They were on time, professional and friendly.

I chose Shockley Heating and A/C from a long list of possible companies because they'd been in business for a long time. I needed an expert to check out my heating system. I had an odd central system that only provided heat downstairs, not upstairs. Nathan was the technician who was sent. He helped me think through my choices, arriving on a very affordable solution. He was extremely knowledgeable and I learned a lot about how the heating system works. I would definitely recommend this company and I plan to call them again.

worked just fine after reset

It went well, I was not home at the time but all the work was conducted to my standard.

Nathan arrived on time. He was professional, knowledgeable, and friendly. Great job.

The best AC tech I have ever used. Nathan was honest, informative, professional and punctual. I highly recommend Shockley Heat and Air to anyone having AC/ or heating issues. Just an all around great experience!!!!

He did what he was going to do. There were no additional fees. I think the guy forgot so I called him. He said that he would be here in 10 minutes. He did other stuff that wasn't included in the deal. It turned out really good.

Nathan is awesome and extremely personable. I come from a family of heating and cooling contractors. As soon as I saw the unit at the house had R-12, I knew I needed someone with a license to buy it to come out. I called Nathan and he was flexible to help us out because of our crazy schedule. While he was at the house, he did his job very efficiently and professionally. While the unit was recharging (which can be a longer processes than people who have not been around the industry might realize), Nathan took the time to talk to my wife and I about the area, to give us pointers and tips in other areas of the house, and to crack a few jokes with us. I can assure you he is knowledgeable in the field, and is going to be fair in any deal he gives you. Will hire again.

The guy came out and completed the services but not without complaint. He was upset because the deal said that I was supposed to get new filters and he did not bring them. He tried to talk my husband into accepting that since that was supposed to be removed from his Angie's List. He then had to call his manager to get approval to go get my filters, which he did. He was informative about our unit and called ahead to give an exact time.

Having recently purchased our house, I knew little about the HVAC system in the house. He arrived early in the time window promised. They charged my A/C which was a few ounces low, cleaned the coil inside, measured the load of the outside unit, along with other routine inspections. He was also very friendly in explaining exactly what I had and what I could upgrade to without being the least bit pushy. His card is now on my refrigerator door, and when the time comes, we'll call to have the unit upgraded.

They were on time for the appointments. They added freon and had to come back another day to clean the A-coil.

Searched for a local HVAC tech and purchased a reduced price service call from Angie's List based on "A" ratings.

He was on time, professional, and even offered to go to the store and buy me a filter for my AC unit. He did not charge me any extra costs.

My experience turned out well. They were extremely nice and on time for the appointment. They were able to come out shortly after I had called to make an appointment.

they arrived promptly, were very professional, honest, and did a great job of inspecting my a/c and cleaning the filters, etc. i signed up for their service plan to have them come back in the fall for winterizing tune up.