Salazar Roofing & Construction Inc

In May 2019 we hired Salazar Roofing and construction to replace the roofing and siding on our house due to storm damage. During the initial phase working with the Salesman, Preston out of the Lawton office, he tells us that we will get vinyl siding, instead of the Steel siding that is currently on the house. We are told it is because it is too expensive and the insurance company does not pay enough to replace it. That should have been a red flag to us right there. Our insurance company would have covered the additional cost if the cost they estimated to replace the steel siding (that was already on the house) with steel siding, they would have required a supplemental. I am fairly confident that Preston was well aware of this, he knew to submit a supplemental to cover a lift to be used for installing the siding. The contract that is provided by Salazar and signed by the salesperson and the homeowner is vague enough that the home owner really doesn’t know what they are getting as far as materials. But in the end there is a statement that states that management must approve what is in the contract. The invoice that we were provided at the end of the job does not give a breakdown of what kind of siding was put on the house, it also does not break down how the money paid is allocated to each portion of the job. The roofing was completed in roughly a week, everything was cleaned up every day, the roofers came in worked and left before 5:00 pm. The siding job was sub-contracted, we were told that it was because their siding person was 2-4 weeks behind. The company they hired to replace the siding was worthless, and I would not have hired them out right to change a towel. After 4.5 weeks, and after receiving a picture of what I was told to be his foot, where he had stepped on a nail, I asked Gary to get another contractor out to finish the siding. He wouldn’t and asked for me to give him until that weekend to finish. Miraculously the contractor had no problem walking when he showed up Saturday to finish the job. Finally at the end of august it is complete. Tornado Strong was not off our property more than two hours before Preston was contacting us demanding money. The siding was up, but there were problems. When we brought our concerns up to Gary, my husband and I were yelled at, as if the issues brought up were our fault. When we questioned the sub-contractors actual ability to do the siding job we were told that that company had all the necessary proof that he knew what he was doing with siding. We were even told that there was a recording of me saying we were completely satisfied with the job. He couldn’t produce the recording. But I did tell Gary that what I said was that this is about as good as the job is going to get, that I was not satisfied. I will give Gary a small amount of credit, he did come out and look and acknowledge that there were problems, he would have someone come out and fix the problems and had gutters put on our front porch. Primarily I believe because the contractor removed the wood holders for gutters. He also provided an 8 year labor warranty. The more I have needed to request problems be requested the harder it gets to get a response from anyone. Below is a complete list of all the times I have or attempted to contact this company for repairs. If they had used the appropriate material (ie steel siding) like they were paid for, I do not believe I would be experiencing these problems. There is no decking where the siding is, so there is only the support posts for the siding to be secured to. Which they constantly pointed out to me throughout the whole process. We never lost any of the steel siding that was on before. When the wind blows, you can watch the siding “breath” as the wind circulates through it. November 12th 2019, I contacted Gary, the manager at the Lawton Office about siding that had come loose/completely came off the house from recent winds. Gary informed me that Cool Temp would be calling me to make repairs. November 21 2019 I informed Gary that I had not heard from Cool Temp and wanted an update, again on November 27th 2019, and on December 2d 2019, I was finally informed that someone from Cool Temp was on their way out to make the requested repairs. On June 3d 2020 Siding from the same areas were lost or lose, I contacted Gary, Manager of the Salazar Office in Lawton. He stated that he would come out and take a look at the damage, but would not commit to a time. On June 4th Gary came out to look at the damage, but did not do anything else in regards to telling us that it falls out of the scope of the warranty or that he would have someone out to fix it. Text messages were sent on June 15th, 16th, 22d, and 26th On July 5th at 10:09 pm, I sent a message to Salazar roofing in regards to the needed repairs that we contacted Gary about. I received a response that they would look into it. On July 8th, I requested a follow up. I did receive a call from Erik Salazar and he did send someone out to replace the siding that had come loose or completely off the house. August 11 2020 I sent pictures of the same area of the house that had lost or lose siding to Erik Salazar and he sent an individual out to out to make the repair, but again on September 28th, once again, we have siding that has come lose or off from the same area of the house. I spoke to Sophia on 10 October 2020 and was told someone would get in contact with me within the next 48 hours. I do not hear from anyone, so on October 20th I contacted the Yukon office again. Sophia informs me that Gary Handy, the manager from the Lawton office will be in contact with me. I did tell Sophia that I did not want to talk to Gary, as he was the reason I was in this situation, and that he disregarded my August call for repairs. I was informed that a Ramiro would be contacting me to set up a time to come and inspect the damage. Ramiro came to the property on 22 October, we showed him the paperwork from our insurance company that shows that Salazar was paid for steel gauge siding, yet we have vinyl siding on our house. Ramiro informed us that Mr. Salazar had sent him down to look at the property, he took some measurements, and told us that he would turn the documents into Mr. Salazar. On the 29th of October approximately my husband contacted Ramiro, because we had not heard anything from anyone to that point. Ramiro informed us that the office was closed due to the ice storm. On 3 November I contacted the Yukon office because I had not heard from them from the inspection completed by Ramiro. I spoke to Miguel, when I informed him that my insurance company had paid Salazar for Steel siding he was a little surprised that I knew that and asked me to provide him with the document that I had showing that. The document that I have is the ALLCAT – which I am sure that Salazar was provided a copy. I sent Miguel, at mike@salazarroofing.com in the afternoon, at 4:00pm that afternoon, my husband called and asked to speak to Mike. He was on the phone but was told that he would call us back. He did not. On 4 November, I receive a call from John wanting to come to the house, in order to see what supplies he would need. On 5 November he did show up, quickly walked around, and we agreed on Monday, 9 November for Salazar to come back out to make the repairs. No time was agreed upon. 9 November 2020, at 1000hrs no one from Salazar has shown up at our house. I called John at 10:15 and the call was sent to voicemail. If they had used the appropriate material (ie steel siding) like they were paid for, I do not believe I would be experiencing these problems. There is no decking where the siding is, so there is only the support posts and black backing for the siding to be secured to. Preston, Gary and Chris Cates with Tornado Strong constantly pointed this out, so they already knew it was a problem. They were hoping I would shell out more money to have them put plywood up. Which they constantly pointed out to me throughout the whole process. We never lost any of the steel siding that was on before. When the wind blows, you can watch the siding “breath” as the wind circulates through it. When friends ask, I tell them not to hire Salazar roofing and construction for ANYTHING. They are great while you hold the check and the job is still in the process, after that good luck – I did manager to get an answer from John, he informed me that they are looking for the vinyl, he needs to make sure that they have enough. Just another lie. I have more pictures available.

The thing in the country, you got to wait.

Did not use the company. Asked for estimate but no one called. I even responded to their advertising email I started to receive asking for estimate - no response. Going with a different company.

They were very rude. I never was treated so bad in all my life. They treated me like I should have been an expert on roofing. They're supposed to be the expert. They were late, they were rude to me. It was like they were too good to do my roof and I didn't understand why. I ask them and they didn't give me an answer. I called the company to ask why I was treated so badly and I got hung up on.

I contacted phoned Salazar and a salesman came by. I signed a contract for $8300 for a new roof. I was told that it would take 2 months for the work to start. After 2 1/2 months I called and left several messages with the salesman asking where they were and when would the work start? I never got a reply. A month later I got a new roofer to do the work. Salazar never returned my calls. I wasted 3 1/2 months dealing with them.

The roofing job went well, but some damage occurred unrelated to the roofing process. I had to deal with a few different people to get it resolved, but it was fixed to my satisfaction. My only other complaint is that, despite their cleanup sweep, we found hundreds of nails around the property. These were not just used nails from the roof, but large piles of new nails and even a half-full box of nails sitting behind my retaining wall and many on my gravel driveway where their trucks were parked. A few flat tires later, I think we've found them all. Overall, the quality is good and the job was done quickly and on time.

It was a good experience. Everyone was professional and pleasant. Work was performed when promised. Roof looks great.

They are a good team and have a good boss. The guys are here when they are supposed to be and work from dawn to dusk.

They did an excellent job. Cleaned every thing up after they were done.

They arrived for the estimate on time on a Sunday and delivered everything as promised when they came to do the job. Efficient, worked clean, and most importantly, no leaks. That has been an issue for us with other homes we have re-roofed. I would hire them again!

We setup appointments 2 different times. They never showed and didn't call to say why. A month later a girl called to ask if we still needed a quote. We declined.

They were on time and had the roof removed and replaced in five hours. They have replaced my roof twice over the last few years and I wouldn't call anyone else. They are VERY professional.

I had hail damage after the large storm and we needed the shingles replaced. My mother had recommended their services to me after they did a great job for her. They were there when they said they would be and brought a large crew. They had all the materials needed and even replaced the whirlybirds. They completed the job within five hours and cleaned up well. They did a fantastic job.

Job went great from beginning to end. The salesman and all the workers were courteous, professional and very customer oriented. Their price was competitive, they were prompt, called ahead if they were going to be a minute late and cleaned up the jobsite when finished. I spent 40 years in maintenance and engineering management and I have never worked with a better contractor. I definitely recommend this contractor.

The cost of the roof was exceptional. The work was completed on time and in a timely fashion. The representative was well versed and provided good information. The individuals who completed the work were courteous to my yard and cleaned up after their work was completed. The roof was replaced with the like materials as were previously used, which is what we wanted. We had a high impact roof on previously and we replaced it with the same. The work is guaranteed and warranted, except winds and hail, of course :) The door was done extremely quickly and looks fantastic. The roof was completed the same day. Due to their professionalism and good quality they will be repairing some other items in my house also.

Not good. Only reason the rating is a C and not a D is because Salazar's front man followed up and made things right. The work was sloppy and unfinished until, after several attempts, all items on my punch list were redone. Absolutely no attention to detail. Very disappointed. Would not use the company again.

Very professional. We will be using them again this year to do the roof on our home.

We were very happy with the results and Jorge and Jason were so great to work with. Jason and his crew worked in very cold weather to finish the job - they were great on clean up. Painters did very nice job as well. Very Happy!

The first time they came out they didn't quit fix the entire situation. An air duct had been moved to the proper place but they overlooked fixing the original hole. So it still leaked. They came out again and took pictures for me to see the situation as I cannot get to the roof. They did not charge me for the second visit and the whole roof is now leak free.

They were the highest bid I received by far.

It turned out fine. I did not use Salazar but his prices were good and I liked the company. The only reason why I did not use him was because he told me where he will get the metal from. I wanted to do a standing seam metal roof on the house and I did ask him all the pricing and everything because I am a price consignor and he told me that he was going to order the materials from a company. So, I actually went to the company and priced it out myself and it was a little cheaper. So, I was going to have to pay Salazar to be the contractor but the company actually also has people that they would send out to do the roof. So, you can buy the materials from them and then they will put you in contact with a person that can apply the roof for you. I just basically cut out the contract with Salazar. He does not have to act as my own contractor to do that but other than that, I would have used him to do the roof because he still did give me a fair price. So, I would recommend him. He did not charge me for his services. It was a free estimate and his office is down the street from where I live. He came down and did an assessment. We went over the numbers and he had a guy with him who does the roofing. They were actually able to count the squares on my roof when they came by and give me an estimate based on that. He actually did have to come back to me with the numbers on the metal roof because I did not want shingles and I wanted a metal roof. He also came back promptly. I was actually gonna hire him and I would not hire anybody that was not an A in my book. What happened was we had a hailstorm in this area and we had all these people coming in from out of town and setting up roofing companies because what everybody needs is a new roof and these guys did not try to gouge us or go after all the insurance money or anything. Salazar just wanted to put a roof on our house and he wanted a fair price for his work and everything. There were no gray areas. He showed me a good breakdown of everything and his turn around time was also really good. He was ready to go right away and a lot of the other guys want to book you and make you wait two to three months and they want to take a down payment which makes me nervous. But this guy was not like that. He was just straightforward and the quality of his customer service was an A grade. He responded to my call and he was very professional. Actually, the reason why I came across them was I saw some work that they did and they had a metal roof which was what I wanted and it looked really nice.

They did a good job. They did it at the price we agreed upon, and they did it in a timely manner.

We were very unhappy, their quote overpriced the actual bill, they were going to do shingles on the storage building and they didn't do that. There were so much verbal and very low contract. I would say to other members that they have to be careful with this company and get everything in writing. They have to come back because the shingles that they did had blown off by the windstorm.

I have used Salazar many times over the past few years. They have re-roofed my home twice, my rental home once, my parents home twice. They put a completely new roof (rafters) and shingles on my business. Each and every time they were there when they said they would be and finished promptly. They are professional and do an excellent job of cleaning up the property when they are done with the work. I highly recommend them and will definitely use them for any roofing needs I have in the future.

I had another company do the work.