Select Home Warranty

When we purchased this great deal we were not informed that the ac repair services did not include wiring or Freon. When the service repair man came for the yearly inspection (not a related company but required) he informed me of several problems with the AC/heat unit. We called the repair company expecting to get fast service, what I got after having to send them a quote of repairs and pictures, was an email that indicate per the contract they do not fix Freon leaks and the other stuff would be covered. Freon is expensive and sold by the pound. If we do not fix the issue we will have to throw money at the AC unit to continue to fill the Freon. The leak search and repair will cost close to $1800. The total repairs to a 20yr old AC unit would be over $2500. A new comparable unit will cost $4000. When asked about replacing the unit, we were told to send them another email for them to review and determine if they would help with the cost of replacing the unit. I am still waiting to here from that email. The dishwasher was not cleaning the top rack we called they sent out a person quickly. When they came they serviced the dishwasher and made it work. It would for about three weeks. Then it started not cleaning the top rack and the dish soap try did not get clean and film was still bottom dishes. We called again. The company called one contractor who is out of town, then they contacted another contract that three times now has said that they have not received the work order. We do not live in a small town, therefore, contractors should not be in short supply. At present I have been without a dishwasher for a week and will have to wait 10 days just to get it looked at. I am glad that we are changing our service company after this month is over.

I've waited a good six months to write this review because I wanted it to be even-tempered and without emotion. All I can say without hyperbole is beware. I bought a five year plan after having a very impressive sales call with one of their agents. I bought a 1927 home, so I knew there would be issues. It started off with minor problems and then grew to more significant. But the bottom line is, they never fixed anything, never paid for anything, and their customer service was nothing shy of condescending. They always found a clause which was in direct contradiction to what their sales rep had stated with clarity. After receiving my partial refund after months of effort, I then tried another major home warranty company and not only did they come out and fix my HVAC within a month of me signing up, they paid for the whole thing and with a smile, too. What a contrast. So not all home warranty companies are alike. If anyone wants to discuss my experiences in detail with Select Home Warranty, I'll be very happy to correspond with, or even speak with you. While I'm no longer "angry," I was at one point seething and I'll do whatever it takes so long as I live to warn potential buyers. I'm a believer in consumers sticking together. And if you do choose to go with this company, you may wind up remember this review after it's too late. It's not the end of the world, but why bother? It's not just the money, it's the frustration and the hours spent with their customer service. so very painful.

I pay a premium for a year. When I first chose them, they were highly rated. I do not know if I will be using them again. I have had them for two years. I am paid up through like October and before I renew it again, I would do some research. I would use them again if I would not be able to find someone else that would meet my needs.