Victory Stoneworks LLC

Estimating appt set for a particular day at 1030 am. No one showed up. Called later that day and was told it didn't get put on the schedule. No apology. Made another appt for the next day. A guy came out to do the estimate. He was very nice and did apologize for the no show the previous day.He said he was there when the call came in the previous afternoon and noticed no apology issued for the no show. He was very professional. An estimate was written. We had a question about the price and a possible advertised 10% discount and called to see if it still applied. Called on a Friday. By the following Wednesday, we had still not heard back. Called Wednesday and was told there was still no answer to our question and someone would get in touch. It is now 2 days later and still no contact. Their quote was very reasonable. The estimator was professional and courteous. However, their office customer service is sorely lacking. We will not be doing business with them and will be seeking other options. Possibly, our job too small or they don't need the business.

Went very well in the beginning but ended poorly. Owner ended up being very hot headed and impossible to work with. We never could get valid workers compensation insurance certificate either even though they verbally indicated that they carried insurance when we signed the paperwork.

Ginger Victory Victory Stoneworks Tulsa, Oklahoma When I visited their office the first time all the displays were perfect. No cracks in the counter tops no gaps or bad ends on the pencils and no backsplash tiles that were cracked or missing large sections at the corners. The mortar was nicely installed between the backsplash and counter tops. Ginger and Jeremy were friendly and helpful They came out to my house did measurements quoted me a price which I agreed to. They told me it would take two days. One day to set the counter tops and one day to set the backsplash. Also said it would be three weeks before you could start. No problem. On the first day their people were supposed to be there first thing in the morning but finally showed up around 1 pm and stayed until round 10 pm. They unhooked all my plumbing for the counter tops in both bathrooms and kitchens. For some reason the plumber couldn't make it and since I did not have any shut off valves for one of the bathrooms we had to leave the water turned off all night until late the next day when he showed up. I had previously purchased shut for valves for him to install although they were the wrong size. Had he been there when he was supposed to be I could have run over to Lowe's and bought the right valves. I had to stay somewhere else that night. Now when their people left the first day they took the water lines for the faucets with them. These were good lines and not the old cheap ones. I also found my new sink faucet lying in the driveway. The faucet skirt was damaged as was the lift rod Also the next day the plumber couldn't find most of the plumbing pipes for under the sinks. The plumber showed up late the next after noon. He stayed until almost 10 pm. He didn't have any supplies and no car. He didn't have any transportation and had his son deliver him and pick him up. I had to loan him my truck so he could go to Lowe's to get the supplies he needed. I paid for those supplies as well as for two new shut off vales and I paid him $100.00 to install the shut off valves. When he left I noticed the plumbing under the small bathroom was poorly installed and it was due to the fact he had cut one of the pipes too short. Also the water line was leaking and he had not installed the new mechanical drain control mechanism. He had just installed the old piece the stopper inserts into in my new sink. It looked tacky. I couldn't get the drain control to work in the hall bathroom it was stuck and due to the one inch clearance between the lift rod handle and the back splash I couldn't get a grip in the handle. I fixed the water line so as to not damage the cabinet shelf. When I was putting a sealer on my tile in the small bathroom I noticed one tile was cracked and one tile had been installed with a large piece of the corner missing. Since there was a lot of extra tile why didn't these tiles get replaced at the time they were being installed? Where the pencils come together on the north side they are not precise and look like something I would have done. Not something a professional tile person would have done. Also the mortar has cracked where the back splash meets the counter top. Again in the hall bathroom I have the same problem with the pencil trim and the cracked mortar. Since all this has started I have inspection ten homes with granite counter tops in the bathrooms and kitchen. All the counter tops extend one and one half inches beyond the cabinets and only in one did I find cracked mortar between the backsplash and counter top. My hall bathroom extends 3/16th of an inch not one and a half inches. Even if we take into consideration that a ¾ inch skirt was added it still should extend ¾ of an inch. Everyone wants to blame the cabinets. Proper measurements should have been taken to take into account any issues like that and the skirt addition and adjustments should have been made. They had to leave a gap between the wall and the north skirt in order to meet the front skirt. This is after they had to come back out the second time to fix an even worse problem from the first time. I won't even go into the issue of the wood used to construct the counter top extension. The crack in the kitchen counter was unacceptable and they finally did replace that counter. However they damaged the newly painted wall, knocked two pieces of tile loose, shorted one pencil so that now it has to be replaced, knocked one pencil loose, left a large gap under one piece of back splash, did not seal around the back splash where it meets the counter top and left my cook top disconnected. They left my kitchen floor covered with mortar from the first installation. When they took the counter top off they damaged my sink. I saw it when they were putting it back on. They overheated it when they were softening the glue for the counter top. There is a large area of the black coating missing which probably was the result of the blow torch being used in a tight area between the wall and the back of the sink. This voids any warranty that comes with this sink. The one pencil they knocked loose has since come off. They said they though the crack was caused by the tile people putting the tile box on top of the countertop. If that was true then that means the counter top was not properly supported at the west end. That would be the counter top installers fault if he left a gap because even if the tile people didn't break it then later on I would probably have set something heavy there which would have broken it. When I think about it I think it was broken during cutting. The reason I think this is that the inside lip that the sink cut out was rough where the crack was for about two inches and the underside of the counter top had a heavy rough area where the crack ended. This would indicate the crack had been repaired at the shop hoping it would hold. Another thing is that my kitchen was left in a mess. There was residue for where they ground down the counter top all over my appliances and counters and the kitchen floor still has mortar all over it. Nothing was cleaned up. I don't recall when we talked them saying my job would be left in a mess and that it was my responsibility to clean up after you contractors. When I questioned them about it they told me the installers always left a mess but the people who installed the back splash normally cleaned it up. Well that didn't' happen. Ginger sent me an email and inferred that they went beyond and above what was required because they had paid for new materials, paid people to came back to repair their mistakes and paid a plumber to come out to repair a sloppy plumbing job performed by another plumber they had hired. And that they had every intention to their tile people out whenever they had some spare time. I entered into an agreement with them to install my countertops in a timely manner not when ever they had spare time. They gave me a time line of two days when I signed my agreement and I paid them 60% of the cost up front. It is going on two months and the job is still not finished. I don't recall any agreement where the work would be done as they have extra time to do it or that I would have a cracked or damaged counter top. Once it cracked they told me that that happens often around the sink area. There was no mention of this when we were putting together an agreement. They said they have other deadlines to meet so and as soon as those dead lines are finished they would work on my project, what about my dead line? Oh I forgot I paid them in full so now anything that needs to be finished here will have to wait until they get time. We had talked about adding four inches as Ginger had suggested to the replacement kitchen counter top which they agreed to do it. I even told them I would pay for the extra length. I had asked that them bring about 15 pieces of the pencils trim which I would pay for those as well. Now they tell me the only slab they could find was too short and that someone would bring the pencils at some time in the future. I find it hard to believe with all the suppliers you deal with they only had short slabs, really I do. When I complained about all of this the first time Ginger scheduled Jeremy to come out later that day. I waited around and he didn't show up. At 7 pm Ginger called to tell me he couldn't make it. 7 pm? But he would be down the first thing the next morning so I had to cancel an inspection and give it to another inspector (Lost $395.00). Jeremy never showed. Finally both of them came down late the next night. Another inconvenience on my part. I have things I do at night and don't spend a lot of time around here so to have to stay and wait on someone is not something I look forward to doing. They think I'm unhappy and don't understand why because in their mind they fell they went above and beyond to make sure they problems were corrected. Guess what? The problems have not been corrected. I called Ginger after the second installation of the kitchen counters too ask when I could expect the tile people to show up. She was on another line and told me to hold. I could hear her talking four minutes then I heard her hang up and start talking to people in the office. I stayed on the line another four minutes then hung up. That's when I decided enough was enough and emailed them that I was finished and I would have someone else finish up what they hadn't. Their response was say oh well we tried. That is a problem because I didn't pay for them to try I paid for them to do a professional job and for a custom kitchen and bathrooms in a timely manner (Two days). I have noticed that every time I have an issue they have a quick explanation as to why it is the way it is. Monkey Muffins!

In April 2013, I signed a contract with them for installation of granite and sinks. My wife had a get-together and someone at the party said Jeremy said he would do a great job. It was a friend and so I wrote a check. I never saw from him again. I got an attorney. My wife went down there and asked for the money back and he said if I go down there, he would put me in the ICU, just like an another person. Anyone thinking about using this man needs to check the criminal records in Tulsa and see that he is a felon. He has served time and has several hot checks. I am at the bottom of the list, so I have yet to receive any money back because so many people have sued him I lost about $15,000. He is well known at the Tulsa court house. Is he the type of man you would want to hire? I don't think so. He is a smooth talker and nothing he told me was the truth. He has ruined my life.

Never repaid $300 that was overpaid as was sated.

Mr. Victory came to our home on a Saturday morning to give us an estimate for granite counters and a new back splash. He had pictures of his work for us to see and took all the measurements at that time. He gave us a price that seemed to good to be true. His price included nice custom edges and he would under mount the sink. Both of these items were extra from every other place we had received an estimates. In fact, the other places had lots of add-on's that Mr. Victory didn't charge us for. He allowed us to pick out the slab of granite he would be using so we knew what to expect. In less than one month our kitchen has been transformed form a mid 70's look to a beautiful designer show home. All the installers, sub-contractors and workers that Mr. Victory used were first class and very professional. None of them seemed to be in a hurry and took their time to make sure the job was well done. Mr. Victory was there both days of the install to check on the work and make sure everything went as we expected. I couldn't be happier with the final results. I have the beautiful kitchen that I never thought I could afford. Victory Stoneworks made my dreams come true. This was a wonderful experience and I highly recommend them to you.

They took my money and ran with it. I signed a contract on 4/2/13. It was supposed to be installed on 4/15/13. I wrote a check on 4/5/13 for $12,169.00 that was cashed on 4/8/13.Since that time I can't get them to return a phone call or do any of the work. He completely ignored the letters from my lawyer. We went to the granite company to check and he has not even paid one penny on any of the supplies. And our granite was there, available and waiting. My wife went there to talk to them and they said that we can go ahead and sue them and we won't get any money. He then told her to send me to the office and he'll put me in ICU just like he did another man. In my opinion, there are a number of very qualified businesses in the Tulsa area that install granite. You are taking a bad chance if you select Victory Stoneworks based on our experience.

Jeremy came to my rescue after being abandonded by my first contractor remodeling my kitchen. He pulled together a crew and made my torn out kitchen functional while I searched for a new contractor. He provided granite for both my kitchen and bath, leaving me with countertops beyond my expectations. He and his crew were very courteous and respectful of my dwelling and me. I highly recommend him and will not hesitate to use him again.

The experience was fine. He did a great job. It was personalized. It was a good job at a good price. We got other quotes. His punctuality was average.

Great from start to finish in a very fast time.

We selected Jeremy Victory based on positive feedback on Angies List (4 reviews). We live in Blanchard and Jeremy is in Tulsa but he said that was not a problem. Jeremy is a former member of the Air Force and a super nice guy that was easy to get along with. When he arrived the day of the install, he brought a couple of helpers to assist him. They started at 1 P.M. and did not finish until 5:30 the following morning! I was leaving town and needed to get the plumbing completed so I had no choice but to allow them to do this which ultimately ended up being a mistake. Most of the granite still needed fabricating so a makeshift granite shop was set up on my driveway. The cut out for the stove was done in the house causing the entire house to be covered in granite dust! It was a disaster the following day. Early in the install, Jeremy realized he didn't have shims nor the drywall for the backsplashes so I volunteered to make a trip to the hardware store to get what he needed. By the end of the installation, everyone was exhausted included my entire family that was up all night also! I think this exhaustion contributed to some of the issues that were discovered the next day. The next morning, I noticed that a couple of end pieces in the guest bathroom were not anchored nor buffed. I contacted Jeremy and he provided two pieces but they were from another slab so they didn't match at all. I ended up taking the original pieces to a local granite shop and had them buffed and installed them myself. Most dissappointing was the fact that some of my granite was sprayed with a type of clear coat versus buffing so I am REALLY not pleased with that. During the demolition, the countertop in one of the bathrooms was lifted out yet they had not disconnected the plumbing so the drain broke by the wall leaving no room to repair later (I ended up having a plumber come out to finish the plumbing). Bondo was used as an adhesive to mount the sinks in the bathrooms and it was placed right where I needed to install the faucets so I had to get a hand grinder and make a huge mess to remove this stuff so I would have room for the faucet connections. Additionally, no sealant was used anywhere, so I again had to do this myself later. Bottom line, you'll save some money with Victory Stoneworks, but you'll get what you pay for so if you use them make sure you keep a close eye on the installation and do a thorough walk through when it is complete. **Update 8/5/12** Mr. Victory contacted me after viewing this report. He offered to reimburse for the plumbing and he explained that the long distance from his shop was the main problem which I also agree was not a good idea especially when follow up issues need to be resolved. The facts above are unchanged, but I believe Mr. Victory will attempt to keep this from happening in the future.

very good

Had several quotes and Victory Stoneworks was the cheapest by far. It's just Jeremy and a couple of other guys that do the work so he doesn't have all the overhead that a large company does. His prices are very fair and he doesn't charge for every little extra thing. He gives you a price for the whole project and that's what it is. One thing that I was worried about were any seams that would have to be done. I have seen seems that look horrible and stick out, ruining the flow of the granite. This is one area where Jeremy is VERY good. You literally cannot tell where the seams are. He takes his time and matches the color perfectly. I will definitely be using him in the future for any of my granite needs and have already referred him to several people.

I had several quoted and Jeremy was competitive. we went to Pacific shores warehouse and picked out our granite. Jeremy took it from there. Our tops look great.