Tulsa Masonry Design

I had gone in to their office for a free quote since their website indicated that they offered it. I explained to them my fireplace was in need of remodeling and showed them some inspo pictures. The employee at first was very attentive, gave me his business card and told me to text him the photos and he would get back to me with a quote within 24 hours and would work on it right away. I waited the full 24 hours and sent a follow up text and received no answer. It has now been one week and still no answer or quote from them. I’m very disappointed, I really wanted to support a local business, but they couldn’t even follow through with a simple quote request.

I payed more than $ 7000 and I was left with the water leak still going on. I contacted them, the estimator was very prompt and my impression was they will redo that part. The boss came next day, told me he was responsible to fix the crack not the leak (in my opinion because of the crack) and he offered to paint over by basically said it is not his problem to fix. I was very disappointed after paying all the money I still cannot put my drywall back until I find someone that can help me with this. In terms of color matching I will let the picture speak for itself.

I was really pleased at how quickly Tulsa Masonry Design was able to send someone out to give an estimate on various small stucco repairs we needed around the house. The guy who came seemed really knowledgeable and spent a good 30 minutes reviewing all the work we wanted/needed done. He said they would send me an estimate within a couple of weeks. Well, it's been a couple of months now and I haven't heard a word from them. I suppose I could have called them to follow up, but I am not going to chase someone down to give them money. Really unfortunate that they never followed through.

Great job,great price cleaned up after job completed.very easy to work with.

Yensay was quite easy to work with and always kept me informed. He asked how I wanted certain features to look. They were here on time and completed the work on time. He also came back to fill in any cracks missed and to do a final power wash and advise on the type of sealer to use and how long to wait until sealing. I would use these guys again anytime and found them courteous, honest, and hard-working.

I called the contact number several times. Spoke with someone twice and was told they would come check out the job, and email an estimate. When I called to find out if estimate had been done, and let them know we had not received it, was told he'd check on it as soon as he returned to office. Never heard from anyone.

The good:They were fast to respond to my request for an estimate and were able to get the work scheduled quickly. Everyone that I dealt with was very accommodating and the final product seems to be well built and looks nice. I also have to thank them for completing the work during one of the hottest summers on record. The not so good:The only complaints that I have are with the details. Despite communicating via e-mail that the new number block needed to match the rest of the neighborhood the one I wound up with is different - still within homeowner's association requirements but it stands out from the rest of the block. It took 2 tries to get the brick matched and after work was completed I noticed that the mortar used is several shades darker than the mortar of the house - not a huge issue but I notice. I did let them know about the number block and they have offered to replace it if there is a problem with the homeowner's association - at this point I don't think it's worth having the work redone. Bottom line:Most of our communication was via e-mail and I regret not meeting with them in person prior to work beginning. I would use this company again but I would request an in-person meeting to discuss the work and to see all of the materials to be used before work started.