ROBISON AIR INC

They arrived on time and was very careful not to damage any walls as they carried the attic portion up our curved staircase. They had enough help to complete the job in one day. Everything went as planned.

Timely in providing quotes and options. Installation was done in a day. They were very thorough and professional.

They did great job! The only thing they did that upset us was to use our ladder without our permission. If they had asked it would not been big deal. They need to bring there own equipment.

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Made appointment for estimate and estimator was timely. The Robison estimate was in sufficient detail so that it could be compared to 2 other estimates I received. Robison estimate was not the highest but towards the higher end. After comparison of estimates and review of recent ratings on Angie's List I chose to go with Robison. The job was scheduled to complete prior to our planned 4th of July vacation. Due to subsequent Robison schedule issues, the job did not complete prior to the 4th as desired. It was necessary to take a break prior to installation of the 3rd unit. We had hoped to have the same crew on site from start to finish, however due to schedule issues there seemed to be a different crew for each unit. Robison crews cleaned up well at the end of each day. There have been two issues subsequent to installation. First, a thermostat was not correctly wired and at times during the summer the blower would run all night even though the compressor was not running. Robison service responded quickly and rewired the thermostat and also reviewed the other two to make sure they were correctly wired. The second surrounded the upstairs unit which leaked condensation and caused water damage to the ceiling below. The first leak occurred during a period of high humidity while we were out of town. Robison service responded quickly but the "leak" was dry and they suggested the p-trap might have been clogged as it seemed to be draining correctly at the time. We were able to observe the 2nd leak during a period of high heating during a severe cold spell. Robison service again responded quickly. It appears a necessary clamp was not included during the initial install. Hopefully the adding of the clamp and reengineering of the overflow collection box has resolved the leak. Robison volunteered to have the water-marked ceiling repaired.

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Great job. Very professional.

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Robison Air Inc came out to fix my air conditioner. It was 115 degrees and I just couldn't handle it. Everything inside the unit exploded and melted. Robison Air Inc got out here very quickly. They tried to save something by cleaning it and looking to see if anything was salvagable. They offfered me a real deal, a brand new, much better, upgraded air conditioner and also upgraded my furnace. They installed it, cleaned up after themselves, and everything was immaculate. They did this all in one day.

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Stated must pay full price if we finance. Did not receive programmable or trane thermostat at first. Company did not follow original agreement , installed equipment completely diffrent then planed. Tried to make us believe cutting a larger hole in wall would increase intake , even though duct behind hole was two times smaller.a/c unit leans over in house due to poor installation.one year maintenance plan was given but not honored, have not seen or heard from company since install. Was told would be instructed on how to clean unit outside,never happened.employees to busy stripping copper from old unit at my house then concentrating on install

The entire staff is courteous and professional. They arrive on time and work very hard the entire time. Quality control is obviously important to them and it shows in their results as well as any followup required. They go beyond the typical expectations to fulfill customers' needs. Highly recommend.

They did a good job, it went really well.

I'd definitely recommend them to others and I rarely say that unless I am 110% satisfied.

I received three estimates. Robison's price was in the middle. The estimator was very infomative and answered all my questions. The installers were professional, thorough and they cleaned the work area very well. We were very satisfied with the work performed.

They were punctual, efficient and very clean. They cleaned up after themselves. They were courteous. They were very happy with their work. I would absolutely use this provider in the future if need be.

He sent two guys who did such an excellent job. Very friendly and knowledgable. They could answer any question I threw out at them. I would highly reccommend them again.

On July 28th, my wife called me to inform me (I was out of town) that the air conditioner had stopped blowing cold air and it was getting warm in the house. As most of you know, this July and August had the hottest triple digit temps ever recorded, so it was imperative I get this fixed. I had someone from another company come out and service my 27 year old unit. Found that the compressor had gone dead after such long and faithful service. It would have cost about half the cost of what a whole entire new unit would cost to have the compressor just replaced with no long term warranty. I did not want to spend that kind of money for a short term fix. I solicited approximately 7 bids from different HVAC companies but due to time constraints (having a very hot, sweaty and uncomfortable wife is not fun!) and financing options (our big ticket purchase that year was replacement windows) I ended up going with Trane and Robison Air. Terry the salesman was very understanding of our predicament and worked with me (again being out of town)via the telephone answering all my questions and giving me different options and price quotes. After discussing with my wife, we decided to pull the trigger and have them do it. Terry even worked late the night before trying to slide us into their already busy schedule for the install. The work crew arrived promptly at 11:30am and took approximately 4 hours to install the new 13 SEER 4 ton outside unit, the 80% Furnace and airhandler, including all new gas piping (to code) and sealing all of the ducting. They showed my wife how to change the filters and operate the thermostat again because I was out of town. The house was cooled down by that evening, which made for a very happy wife. The overall process was quite painless, Terry was extremely helpful and so far no problems with the unit or the install. The Trane warranty is pretty good and I am still weighing extended warranty options. Time will tell if the newer efficient units do pay off in the long run or if the advertised Trane reliability really exists, not sure if I got my moneys worth as I did receive cheaper bids. The one thing I must make clear is that if I had to do it all over again, I would have insisted on a Manual J Load calculation done on the house as I do not feel that the 4 ton unit is large enough for my house. It runs just as long as the old unit did. This is not a fault of Robison Air mind you but if you are going to replace your unit, do not go by just replacing the unit like for like. The Manual J Load calculation is an industry standard and if your HVAC contractor will not do one, then find yourself a contractor who will, save you money in the long run.

Outside unit went out on a good day with the temps under 80 degrees. Had several companies come out and give me bids to replace both the heater and AC. I had worked with Mike Robison 10 years ago and was pleased with his work then so I called him to bid on this job. He came out on a Tuesday. I looked at all the options and decided to go with Mike and a Trane unit on Thursday and he and his guys were out at my house the next Tuesday (Monday was Memorial Day). The units were installed, tested and completed in about 8 hours. I received 95% efficient furnace, a 15 SEER AC, a programmable thermostat, and a high efficiency filter system. Mike's guys we polite to a fault, and cleaned up everything exceptionally well. I had one issue and that was with the location of the outside AC unit. These new high efficiency units are much bigger than the old ones they replace. My old unit sat on a concrete pad and they were afraid that the new one would fit and meet code. In addition, the breaker box would have been behind the new unit. I was afraid that they were going to have to move it on to a plastic pad in the dirt down the outside wall from it's original placement but I didn't see a choice. I left for a few hours and when I got back they had solved the issue by moving the breaker and were able to fit the unit on the original pad. It was great. I am very please with the results. Now I just need to figure out the programmable thermostat!