Rags Cleaning Services

I purchased two vouchers for cleaning sessions through LivingSocial.com on Sept. 5th, 2013. In the first week of October, I attempted to contact the company via their website to set up my first cleaning appointment. They called me back within a couple of days and left a voicemail, requesting that I return their call. I attempted to call three times over a three week period and received their voicemail each time. I left a message for them to call, but did not hear back from them. At the end of October, I left them another message via their website stating that I was unable to get a hold of anyone, despite my attempts, and requested that they email me. I received an email on Nov. 1st. I immediately replied and gave some time frames over a two week period to tentatively set up my 1st appointment. When I did not receive a reply back, I emailed them again on Nov. 9th. I received a reply the following day stating that there was availability on Sat., Nov. 22nd, at noon. I was not given the option of an further dates or times of availability. In my reply, I accepted the appointment for the 22nd and requested to set up a December date for my second voucher. I did not receive a reply, despite emailing them three times between Nov. 10th - 17th. On Dec. 17th, I emailed them, once again, and cancelled my Nov. 22nd appointment and told them at that time that I was going to file a complaint related to their lack of communication. On Nov. 18th, I received a very condescending and nasty voicemail from the general manager/owner of the company, Jerry Gordon, stating that they were communicative, this was America - did I not understand the English language, etc, etc. It was actually pretty scathing. Take a keen look at this company, and their lack of professionalism or customer concern before doing business with them. I have never encountered such lack of customer service.