MILLCREEK KITCHENS

Millcreek did my granite counters about 3 years ago. The sales part was average, but installation was really disappointing, rate a D. My home is 20 years old, custom built by a known architect here, and has Rambo solid wood cabinets. They didn't want to install on my cabinets because and I quote "we usually install in new houses". My Rambo cabinets are solid wood. My husband came home, and he himself added a small shim (about 3 inches by 1 inch, to one cabinet (1/8" thick shim), which I do not see how that would matter at all! After he did this, then they agreed to proceed (ridiculous!). My cabinets are more solid than the MDF and wood composite products they install on all the time in new homes! Their issue was the cabinets were 'old and not new', They left a couple of places nicked, then didn't want to give a warranty after the fact! My husband, an attorney, convinced them they had to. We later learned that our friends used them and had the same concern with them installing on their existing cabinets, stating they were 'old'. Hopefully they have improved in this area in the past year or so! That said, we have not had any problems with the cabinets bearing the counter weight, or anything. The one positive is that they did have several granite choices to pick from at least. I would definitely use Granite Transformations or Agee instead of Millcreek.

It went well. I was allowed to take sample doors home as I was trying to match some existing area woodwork that I was not changing out. The representative was very helpful and gave me all his time. I didn't feel rushed or pressured. He was as I said slower to get back with me than others had been with their quotes and I had already made my decision. Since he was slow, I went with the lesser bid.

We were very happy with their work. They were very professional and did what my wife told them to do. Their price was competitive too.

We found the Millcreek prices to be very competitive when we compared them with other suppliers in the area. They were not always the cheapest, but the quality was worth it. Example--Lumber: our neighbor who was constructing his house at the same time ordered lumber from a competitor who had cheaper prices. They found that almost the entire load that was delivered by the competitor was warped or split and had to be returned. He made his second and all consecutive purchases from Millcreek. The Millcreek delivery service was very punctual and we never had an issue with things not showing up when promised.

Unfortunately, due to circumstances beyond my control, I was unable to complete the beautiful design Joan had created for my home. I know, however, that she and her crew would have been excellent in providing personalbe care.

The were quite expensive for what we wanted. We gave them a pre-done design for their estimate. We didn't use them for the remodel because we felt we got exceptional pricing and service elsewhere.

2 weeks took 2 months. Counters had to be taken back because of several mistakes.

The quality of the workmanship and the price was good. However their internal communication and follow up were bad.

My experience with Millcreek Kitchens was positive. I only had some laminate put down on the cabinets so the person who came out brought in everything. He got to work right away. He was on time.

We used them because of their reputation, recommendations, and price. People that used them before were very happy with them. I would recommend them because they had a good price and they did good work.

I went with them because of their price and customer service.

They did a great job. I worked with Kevin. He is the consultant for countertops and cabinets. He was very helpful. He was very willing to work with a limited budget. Most kitchen places in town, I could not say that about.