Description of Work: Estate sale handled improperly. Sold high dollar items to preferred customers on first day. Sold at 50% price instead of 100%. Family lost lot of money on the sale. Gave a lot away or took them plus various items loaned for their use during the sale disappeared.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$3,700
Robert B.
11/2013
1.0
jewelry appraisal
+ -1 more
Within the first week, he sent a check for sale of 3 items. One of the items he listed as Sold was "baby clothes-$5". We did not have "baby clothes" in our inventory. I am starting to wonder if he mixed our stuff with someone else's stuff. Six months later, he still has our stuff and we have not hear from him. He does not return phone calls and does not answer the phone...."Cell Phone Only". He said he didn't use email. (that was a red flag that I ignored) About a month ago, he did answer the phone. He said he sold a quilt and the "check is in the mail". I am still waiting on 11/26/13. Our first contact with Mike Ratcliffe was good. He was referred by a person who had used his services. He gave approximate values for the stuff we entrusted to him and gave us a receipt. about a week later, of the two or three items he sold, they sold for about half of his estimate and after his 35% commission, our 'take' was miserable. He still has the rest of our stuff. Did he 'inflate' his estimates in order to 'get the business'? Or did he 'skim'? Or did the 'market drop' a week after he picked up our stuff and sold it? I wonder but what he lost our stuff and is afraid to tell us. Since he does not return phone calls or respond to written letter and does not respond to query through Tulsa Better Business Bureau, I cannot recommend this guy at all. After some serious digging, I did find where he lives and some alternate phone numbers and a website (thanks to Tulsa Better Business Bureau which, by the way, rates him as A+ with two complaints...only one of which was settled) I give him an F in every category (except perhaps he should get an A in 'first impression')
Description of Work: In July we agreed to sell 25 or 30 Vintage, heirloom, and collectible items including silver flatware, quilts, etc. for 35% commission. He gave us an estimate of the approximate Value of each item and a receipt when the took the stuff to sell. Since Posting my First review, I have continually tried to get an accounting from Ratcliffe and for him to return our unsold stuff. He told me "the check is in the mail"....never arrived. He told me he shipped a big package. I asked for tracking #. He has yet to produce a tracking #. He has one excuse after another and does not return calls. I borrowed a cell phone that was not familiar to him...that's the only way he will pick up. The Angies List shows Services Not Performed and Cost is $1,500. He did sell 3 items last July of some 50 consigned. It's now January and I can say "Services Not Performed". The cost is the value of the stuff still unreturned and in his posession...He did take 35% of the stuff he sold as commission. I am OK with 35%...that was our agreement. I cannot recommend this guy. He is rated as A+ by Better Business Bureau but he does have complaints on their website...some unresolved...(complaints on BBB 'drop off' after a period of time so if you check in now, some earlier may have dropped off)
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Service Categories
Appraisals - Antiques/Jewelry/Items
FAQ
Mike Ratcliffe, Appraisals and Estates Sales is currently rated 1 overall out of 5.
No, Mike Ratcliffe, Appraisals and Estates Sales does not offer free project estimates.
No, Mike Ratcliffe, Appraisals and Estates Sales does not offer eco-friendly accreditations.
No, Mike Ratcliffe, Appraisals and Estates Sales does not offer a senior discount.
No, Mike Ratcliffe, Appraisals and Estates Sales does not offer emergency services.
No, Mike Ratcliffe, Appraisals and Estates Sales does not offer warranties.