J L Custom Flooring Installs

After 5 days, they have not called back, or texted, or e-mailed to set up a time for a quote. I have hired another contractor that cared more about follow up on quote requests.

I haven't paid them as yet since they needed to come back and improve upon some of the work but they never showed up. They had done work for me earlier and that was great but they didn't do a good job the last time. I liked the fact that they are hands-on. He did a good job the previous time and was attentive to my needs and the price was right. It was just the opposite the second time and he rushed the job and made a lot of mistakes. He showed up when he said he would. He said he was going to come back and correct it but he never did. He never showed up to get paid either.

I give them an A++++! Professionalism was an "11", on a scale of 1 - 10! I had trouble finding someone who was willing to come out to our house and do such a small job. But James and his wife Melissa were very responsive and willing to please. I have had a lot of experience hiring (and firing) sub-contractors when I served as General Contractor for the construction of our home 2 years ago. Finding a reliable, trust-worthy contractor who is responsive and who shows up on time…actually does the work he said he would do, for the price he quoted…is so, so rare! I was very impressed with their company...they made our little project just as important as the big ones they have!!!