Hoffman Fixtures Co

It was a mixed bag. Positives: - manager who came out to take measurements and explain details of contract was thorough, attentive to detail, professional. - quartz countertops were delivered and installed with care. Seams between pieces are virtually invisible. Negatives: - countertops were purchased through Lowe's, and Lowe's hired Hoffman Fixtures Co. as the contractor. Communication between Hoffman and Lowe's was poor (mostly Lowe's fault); Hoffman and Lowe's (especially) communicated poorly with us, not calling multiple times after promising to do so, long delays in scheduling each next step. - as a result of above, Hoffman removed all our backsplash tile, contrary to advanced requests to Lowe's to NOT do it. We incurred app. $900 in expenses due to this communication failure. - one piece of countertop required support brackets, and wrong dimensions were ordered twice, with a wait period of app. 2 weeks in between. As a result, project completion was delayed by 1 month.

Once we paid our up front 50% the contractor was seldom on site, only the subcontractors. If we saw a problem and called it was addressed, and occasionally corrected, mostly ingored. The contract that we accepted was vague and often used as an excuse for not doing the work that we were promised. Several parts of the project were not done to our satisfaction and even with repeated comments on our part were never done, and in the end we were told that they would not be done. In the end we have a bathroom with inadequate storage, a toilet that they are unable to level, a damaged shower with a poorly color matched patch, and no toilet paper holder or towel rack, ( they say not part of the contract and asked for an extra $750.00 to add them ). Finally after several months they announce that they were done. When we suggested that we not pay the second 50% and use the money to hire a contractor to re do the job they threatened to sue.

We went to the showroom and scheduled an appointment with a designer for later in the week. Unfortunately and understandably, the designer left us a VM stating that due to weather, the appointment had to be rescheduled. We were instructed to return her call to reschedule. We did. Crickets. Later, my husband called the showroom and was promised a call by the end of the day. Crickets. A couple of days later, after 5 p.m., the designer left a VM stating we had been on her list all day and she had just gotten to us to reschedule an appointment between 1 and 2 p.m. the following day. In reading some of the other reviews, lack of communication does not seem to be abnormal business practice. I don't doubt this company does good work, and based upon the reviews, if the communication is poor at the outset, the projects seem to follow suit. We are moving forward with another contractor.

We are extremely pleased with Hoffman Fixtures Company. During the installation of the kitchen countertops we had a few concerns. Hoffman quickly responded and addressed our concerns. The customer service is outstanding. The General Manager, Jarod, Operations Manager, Christy and Field Manager, Damon kept us informed throughout the process and went above and beyond to accommodate us. We will definitely be using Hoffman in the future and will be referring our friends and family members to them. Bravo.

They did an excellent job. I would definitely recommend them to others

Never heard from them and I went somewhere else.

We selected Hoffman due to some friend's recommendations who had used them for their kitchen. We visited their showroom and looked at all the options where we were able to select the sink, faucet and granite color. Everyone was friendly, the install happened within a couple of weeks. The installers showed up and installed everything quickly. The whole transaction went very smooth and my wife and I couldn't be more happy with the bathroom. Next we will be upgrading our island and countertops in our kitchen - we'll be working with Hoffman again for that.

The overall experience with Hoffman was horrible. First it took a week and a half to get someone to call me back to set up an estimate. Have someone come out and do all the measurements for a rough estimate says he well get back with me by the end of the week with the numbers. Calls me on Friday July 18th to let me know he is finishing the last bit and will get the estimate to me on Monday. Monday comes by and at the end of the day i call and try to ask about the estimate. i get told the person is in a meeting and get sent to his voice mail which is full so i cant leave a message. I call back and leave a message with the receptionist saying for him to no longer wok on the estimate that we are dropping them. The person doing the estimate calls me on Tuesday morning to let me know he is still working the estimate. I ask him did he not get the message and he says what message. I let him know we no longer want to work with Hoffman. At this point he continues to try and sell me his product and there work. I finally have to tell him we have picked other people to do the job and he say good to me in a very rude tone. i finally had to hang up on him because he would not stop talking even after i had said good bye.

unknown

I ENJOYED HOFFMAN'S SERVICES BECAUSE THEY WERE PROMPT AND RELIABLE. THEY DID A WONDERFUL JOB OF CLEANING UP AFTER THEMSELVES AND THE QUALITY OF THEIR WORK IS IMPECCABLE.

THEIR SERVICE WAS FAST, FRIENDLY AND RELIABLE. THE WORKERS ARE COURTEOUS AND EFFICIENT. THEY FINISHED THE JOB ON TIME AND HAD DONE EXACTLY WHAT I WANTED IN MY KITCHEN.

THEY SHOWED UP PREPARED TO DO THE JOB AND THEY PERFORMED IT IN A VERY EFFICIENT AND PROFICIENT MANNER. THEY WERE ON TIME AND ON TASK. THE QUALITY OF PRODUCT WAS WONDERFUL.