Grigsby's Carpet Showroom

I ordered carpet that was highly recommended by the salesman, Randy Mount, at Grigsby’s. The actual carpet did not look like the large sample in the store. I stopped the installation and called Randy. Randy sent their installation manager, Lucho, to my house, and Lucho agreed that the carpet did not look like the sample. Randy said that they should complete the installation and that their claims manager would look at it the following week. Grigsby’s claims manager stated that my carpet was defective and filed a claim with the manufacturer. The carpet actually was not defective but had a weird angle in the pattern that gave the illusion that it was crooked and defective; this was not visible in the sample or the photo. Grigsby’s was not willing to take financial responsibility themselves for the bad carpet that they had sold me, but they arranged for the manufacturer to provide replacement carpet. The selection from this manufacturer was extremely limited, and the manufacturer states in its online blog that this carpet fiber is known to mat down quickly. Therefore, I preferred to get replacement carpet from a different manufacturer. Grigsby’s sent me a bill for the defective carpet that they had decided to install in my home. I asked Grigsby’s to cancel the charge, but they refused. When I did not pay, Grigsby’s sent me a letter demanding that I pay their invoice, or they would take further actions. Grigsby’s manager, Penny, gave me no option other than to pay their invoice and select different carpet from the same manufacturer. Penny would not allow me to cancel my order or to pay more to purchase a better quality carpet from a different manufacturer. I called and left a message for the store owner, Dub Stover, but he did not return my call. I investigated all of my options. I reluctantly selected replacement carpet that I did not want and that is likely to wear poorly from the same manufacturer rather than pursue this matter legally.

Perfect. They were on time and did an excellent job. Carpet was installed in a bedroom, closet and vanity area. It was a pure white carpet and the guys were very careful that it remained that way during the installation.

They were excellent. I didn't check with anybody else for price.

Tile was laid by a contractor, but the job was done efficiently, and I'm pleased with the outcome.

Best price - however, first time carpet delivered it was cut wrong. Had to reorder and wait. Second time installer broke an antique light fixture in hall moving carpet to bedroom. Replaced the light fixture with nice new fixture but i can not say things went that well Might use again but not sure.

I will never walk through the doors of this place again.? The customer service is hideous before they get the money so I don't want to see what it would be like after they get any of it.

The installation was scheduled at least three weeks in advance. The carpet was being installed before we actually moved in. There were some items in the house but there was nothing in the rooms where the carpet was to be installed. There were some scheduling issues and installation issues. Carpet on stairs was replaced and installed correctly. After some frustration initially, carpet looks great.

Everything went well. The salesman was very professional and came to measure and give an estimate in a short time. The installation was done two days later. The four installers were on time, quick, and very professional. They moved furniture and replaced it to my satisfaction.

The carpet installers did an awesome job installing the carpet. The tile installer did a horrible job. To start with they did not show up with the right tile. It was suppose to be two different sizes 10" x 24" and 5" x 24", they showed up with only the 5" x 24" tile. The installer kept complaining the the floors was not level and it would take more cement to fix it, after the 3rd time of him saying this I asked....Do I needed to go get more to make it right and he said no. After the job was complete I thought it looked kind of rough (i.e. not level) but my wife said (when this was being installed she was out of town) we where get tile the looked like old time wooden floors. So I thought this is how it should look. Wrong!!! my wife got back from her trip and said why is there uneven spots in the tile, at which I said that I thought that's how it suppose look. I called and sent Randy email with pictures of the uneven tile, he has not called or emailed me back. WARNING!!! you pay for what you get when you deal with this company. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.

This was a fiasco. The tile installer Grigsby's sent over did not even show up, he sent two kids barely out of high school over and they had no idea what they were doing. One admitted it was his first time. Gaps of 1/4 inch were viable even after reattaching base boards. No thought was given to layout before they began leaving very odd sizes of cut tiles on the edges. Basically a very ugly job. We had to hire another company to come in and correct the fixable areas such as replacing the tile pieces left short on the edges, but nothing could be done about the layout without replacing the entire floor. The carpet installers we had were professional and did a great job. The sad part was even they commented on what a terrible job the tile layers did. They volunteered their comments before we even mentioned our experience. That's just how bad the job was done. The hardwood installers missed their appointment date and put us back a week. When the following week arrived, only one installer showed up and he could not move furniture. Instead, he laid about 1/4 of the floor down and came back on Saturday with his father to finish the job. Saturday arrived, they show up, The father realizes his son did not use any glue on the hardwood. They had to leave to go to Lowe's to buy glue, return, and take up all the previous day's work and start over. Gigsby's has been a ridiculous form of keystone cops act. I will never return to that store. Find another store if you value your money, time, and home.

I had used Grigsby's 20+ yrs ago at my former house and was pleased, so I went there again when I needed carpet for a house I recently moved into. Choosing the carpet at the store went OK, although I didn't have much help from the salesman. Since I had already moved in, I was told the installers would move the furniture out of one room at a time, lay the carpet, move the furniture back in place, move to another room & repeat the process. However, that's not how it was done. The installers arrived on schedule and proceeded to move ALL the furniture out of every room. There was furniture in every space that was not carpeted and even some bed frames outside. The installers worked for 12.5 hours continuously - from 9:00 a.m. till 9:30 p.m. I will say the installed carpet looks very nice. However, there was no room for me in the house during the installation so I spent the day outside or in the garage, and I didn't appreciate having to do that. Furthermore, several pieces of furniture were not moved back to their original location. Also, an inexpensive wall clock in an uncarpeted area fell & broke, but the installers did not mention it. One of the most aggravating things is that my uncarpeted floors (ceramic tile) now have a "sticky" residue that I have not been able to get rid of. In addition, my Dyson vacuum would not move on the new carpet, so I had to buy another vacuum. This is apparently a known problem for some types of carpet, so it would have been nice if the salesman had mentioned it before the purchase. Probably the most disappointing thing, however, is that NO ONE from Grigsby's contacted me in any way after the installation. I purposely waited to write this review to see if I would receive a phone call or a mailing asking about my satisfaction with the purchase & installation, but I have not. I consider that very poor customer service.

Requested a quote 13 days ago. The company never returned my call, nor texted me, nor e-mailed me. Very poor service.

Grigsbys itself is fine. They solved the immediate problems, as I will explain. But I think everyone should know that the installers are not employed by Grigsbys, they work for the salesperson that sold you the carpet(That is what they told me, when I asked how long they had worked for Grigsbys. I asked how much they were being paid for this job and it seemed really low compared to how much I paid Grigsbys especially when they don't get any benefits). You need to check every item being installed and monitor the whole process. A team of 3 arrived to install carpet. Two of them spoke no English and the third, who seemed to be the team leader and most experienced, had a limited English vocabulary. This just makes communication difficult, since I do not speak their language. 1. I noticed that the carpet cushion sent out was the cheapest one, when I had ordered the middle priced one. Had I not noticed this, the cheaper pad would have been installed. I called Grigsbys and they promptly sent out the correct one. 2. Then I saw a large crack in the concrete floor when the old pad was removed. The leader did not seem to think it was a problem, but it looked like a problem to me. So I called Grigsbys again and the person who brought the correct pad told the team to use a float compound to fill in the cracks. They thought it would be dry in an hour. They wanted to start installing before it was dry, but I said no. Two hours later it still wasn?t dry, so the team decided to come back the next morning. 3. I went out front before they left to make sure they had brought the right carpet. They were getting ready to put the old carpet and pad into their van. My new carpet was in the street with about 1/4 of the plastic covering gone. They wanted to put my new carpet back in their van with the old carpet and pad. I said I did not want my new carpet in with the old stuff. I wanted them to bring my new carpet into my house, so after some quibbling, they agreed to do that. I did not like my new carpet lying in the street where it could have gotten gas or oil on it nor did I want it put back in their van which had a very dirty floor. 4. I don?t require people to remove their shoes before entering my house. But still, this is brand new carpet. They seem to have a lack of consideration for someone else?s property. We had the room painted a few weeks ago. Now the baseboards have some nicks and scratches from their work, the wall has some oily stains from where one of them sat with their head against the wall. They did not take their shoes/boots off, but used their shoes/boots to kick and shuffle the new carpet around. 5. When I pointed to tack strips that seemed rotted to me, they replaced them, but they wouldn?t have if I had not questioned it. They did try to fix problems that were pointed out, but I didn?t expect to have to be the project manager. I expected them to check the order to make sure they had the right pad and to be the experts and notice problems. They seemed nice enough, but it is hard to tell when people are speaking a language among themselves that I don?t understand. Maybe if I had a million dollar home, the A-team would have been sent out. This team just weren't professional. Grigsbys did respond to the immediate problems and the salesman said they stand behind the installation, so I can?t fault the company. I would buy carpet from them again, but I would not use their installers. I would hire my own.

Installers were very prompt and moved large furniture out of the room. They removed old carpeting and prepped floor for installation. This is an add-on sunroom and there were some problems in the transition area that had to be fixed, which led to this taking quite awhile longer than anticipated. They did an excellent job fixing the area as well as coming up with solutions on how to make the transition area look great. They stayed until the job was done (7:00 pm) and then moved furniture back in. The floor looks fabulous and we couldn't be happier.

Well done, installers on time, efficient courteos and cleanup afterwards. no complaints

We had to have interior piers put in our home this fall. We finally got around to getting new flooring and chose Pete at Grigsby's to work with. He had done our carpeting previously and he is great to work with. The peering caused 18 holes in the cement floor with two in the tiled entryway and 5 in the kitchen tile. The rest were in the living/dining room. We were trying to decide if what to do with the kitchen and entryway since we only had 4 tiles saved from the previous install years earlier. Pete came up with the idea of taking out the tile in the entryway and attempting to save tiles from there to replace the damaged ones in the kitchen. It worked great!! His crew, Strickland custom tile, were able to do just that and they did the whole job in 2 days!!! Pete saved us over 1,000 dollars with his idea. My floors look great I love the flooring we put down in the living/dining area and now the entryway!! His team was great to work with.

They were professional, and they have a big product for a good price. Also, they were punctual.

He didn’t get back to me so I had to contact him a couple of times. He finally explained that we could purchase the wood from them, but I would have to find someone for the work. I was very disappointed that they didn’t follow through with finding us a contractor.

Worked with Lew on initial selection in the store. Within a short time, we had selected our choice with his help. Scheduling was about 2-3 weeks out after this. The two installers showed up on time and spent 2.5 days on the installation. The initial estimate was 2 days so we had to be home on Saturday for them to finish. We cannot find any flaws with the installation and it was done in a professional manner. The only issue is that with Lew's suggestion, we used two grades of the same carpet in different rooms. Higher quality in the areas with more traffic. This caused the seams to be more visible than we would have liked at the doorways. Would not recommend this.

They are very responsive, very reliable and on time. They do a good job.

The contract laying the carpet could not have been more friendly, timely and professional. Grigsby's has won us as repeat customer and I would challenge anyone to find better deal and experience.

Cindy at Grisby's was my salesperson. She was professional and was able to answer all our questions. I would definitely recommend Grisby's carpet. I was recommended by a co-worker and she is right!

I liked their quality and the workmanship. The installer was very good and did a great installation. However, when I called the salesman to place the order, I got the impression that I wasn't as important because it wasn't for the whole house and just the master bedroom and he was not responsive at all.

Ed in sales and Dub Stover, the owner, were a great help in meeting our budget, measuring and arranging installation during Christmas week. The installers did a great installation job, were courteous, careful with our furnishings, cleaned up, and finished timely.Looks great! We recommend Grigsby's to anyone needing carpeting...they don't disappoint and know their stuff!

(see update below) Overall it was OK but certainly more trouble than it needed to be. Considering that the 4 other flooring companies we tried to work with didn't seem too interested in getting the business (based on lack of follow-up) at least they got the job done. Biggest problem was that 1 day before we were scheduled to have the floors installed I called to confirm the schedule. Only then did we learn that the material was still not in stock and that they didn't know when it would be in. They had known for almost a week that the install date was in jeopardy but had not called. Their reasoning was that they wanted to be able to give us full information as to when it could be rescheduled but their lack of communication in this area caused several problem, mostly nuisance issues but it was not a good experience. It was a full month later before they were able to install. That meant they had our 50% deposit for well over 30 days. So, one piece of advice, before confirming an install date, make sure that they have the material actually in stock. They kept wanting to reschedule dates based on when they THOUGHT the material would be in. Best thing we did was insist on not scheduling anything until materials were actually in their hands. 2 of their 3 estimated dates fell through. The installers were very nice though and did a decent enough job. That being said, we do have an issue that they need to come back and correct and again, communication is severely lacking. So, would we use them again...most likely. But if so, we would be much more tenacious about making sure that they really are ready to go when they say they are and would know that we would have to be the ones to keep the line of communication flowing. Most recently, that means calling back every couple of days or so until we get things straightened out. I think this is more an issue of good communication not being part of their skill set rather than any malicious attempt to not provide the best possible customer experience. ------------------- Update - after about two months, they still had not completely finished the job and all that was needed is some finished touches that were agreed to at the start but they seemed unable to come up with the necessary materials. At the same time, they have been lacking in their ability and willingness to respond to some installation concerns/questions we have had. As the conversation went on, they became unnecessarily defensive and accusatory. Bottom line for us is that despite what I wrote in the initial review (above paragraphs) this was our first experience with Grigsby's and it will be our last.