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Custom Services

Plumbing, Water Heaters, Drain Cleaning,

About us

Custom Services is a local Tulsa, employee owned Heating, Air Conditioning, & Plumbing service contractor you can trust when you have any simple or major mechanical problems in your home or office. It is important that you hire a reliable company that not only provides high-quality technical work but also understands your need for honesty, ethics, and professionalism. Custom Services is that company that cares for your home or business, providing 24-hour emergency heating, air conditioning, and plumbing installation, maintenance, replacement or repair services across Greater Tulsa and Oklahoma City.

Business highlights

Emergency Services Offered

Services we offer

HVAC Maintenance, Diagnostic Repair & Installation, Cooling, Geothermal, Duct Cleaning & Plumbing Systems

Amenities

Emergency Services
Yes

Reviews

4.26 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.2
responsiveness
4.2
punctuality
4.2
Showing 1-6 of 6 reviews

Jeff S.
05/2014
1.0
plumbing
  + -1 more
I was renting my house in Tulsa because I was in Denver working a software contract for a year. My shower started leaking. Provider did an acceptable job replacing the shower pan. Provider was paid in advance to subcontract a tile man to retile the shower and paint surrounding area. Retile job required several complaint/revisits and left gaps around the floor area. Area around tile was never prepared for paint or painted. Shower door was never rehung. I complained multiple times. Contractor was rude and refused to finish the job. Until Angie's list there was simply no recourse.
Description of Work: I don't recall exact date or exact fee for work performed. Provider replaced shower pan. Provider installed Hardibacker/Greenboard. Provider subcontracted tile specialist to retile shower and repaint surrounding area.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,000

Shirley C.
12/2013
4.0
plumbing
  + -1 more
AAA Augers services was requested on two toilets #(1) because it wasn't always flushing correctly and some time did not flush completely, the service-person that came referred to that toilet as nasty, old and needed replacing, this one didn't need anything replaced they adjusted the knob on the toilet .. . . The 2nd one needed services because it would run for a little while after the initial flushing and flush more than once, sometime as many as 3-times- AAA Auger servicemen - Replace flapper and filler cup in this toilet .
Description of Work: They came! after an hour past the scheduled appointment time(9:00am) I called to see if they were coming I was informed that they had a man out for that day and would be coming but later than schedule they arrived between 1- 2pm. . . . . AAA Augers Service has now merged with a firm called "Common LLC"

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$117.5

Response from Custom Services
Ms. [removed member name], Thanks for calling us. Custom Services has taken over for AAA AUGER. The 11th was their first day in operation with a new business model and support structure which would present problems for anyone. However, Custom Services is a strong, customer minded company, one in which I have complete confidence. It may take another week or two for the bugs to be worked out; however, it is my expectation that Custom Services will rise to the level of customer service from which our customers have grown to expect. Thanks again for your comments. I will pass them on to the Custom Services team who, like me, welcomes all candid criticism. David Cross CEO AAA AUGER

Tiffini B.
11/2013
5.0
plumbing
  + -1 more
This plumbing company is professional,accurate, Punctual and does not charge a call out fee.****** they only charging for services done. their licensed, insured and bonded. would definitely recommend them to anyone I know! I have used them many times but this time I actually didn't have anything wrong I just had too much soap in the dishwasher and the bubbles overflowed is what it boiled down to - ha!
Description of Work: This plumbing company is professional,accurate, Punctual and does not charge a call out fee. they only charging for services done. their licensed, insured and bonded. would definitely recommend them to anyone I know!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Custom Services
Thank you for the great review! More importantly, thank you for your business! We greatly appreciate it.

Charlene G.
10/2013
5.0
plumbing, water heater repair
  + 0 more
John, the installer, explained that the old water heater could not be repaired because of corrosion on the connections and asked me what I would like to replace it with. When I told him I was previously looking into a tankless unit he explained all the and quot;extrasand quot; that have to be done to convert to tankless, i.e. run electric to the site, change plumbing - basically that it would be very expensive for me to convert. He asked me what size tank I wanted and I told him that I was thinking about either a 60 or 75 gallon, he questioned me as to why I would want to go that much larger. I explained that I was concerned about running out of hot water for showers if I was running the washer and dishwasher at the same time. He convinced me that with only two people in the household a 40 gallon tank would be sufficient to do the job I wanted. John said he would have to go get a water heater. After deciding what was needed to get things back up and running I came back into the house. I don't know how much time elapsed (it didn't seem like even an hour), but when I went back to the garage to see how things were progressing he told me he was going to have to cut a hole in the wallboard because one to the supply pipes had broken off when he was trying to replace it. He finished up shortly after that and came and let me know. He explained that he would have to come back the next day because he didn't have the tape he needed to tape the flue so the installation would pass inspection. I was very impressed with John. He was knowledgeable, courteous, very helpful, addressed all my concerns/questions and did not talk down to me as if I were totally uninformed or ignorant as to what needed to be done. If I have need of a plumber again I will definitely ask for John.
Description of Work: Removed 30 gallon water heater, replaced with/installed 40 gallon, made necessary code upgrades, reworked existing pipe runs to be more efficient/less intrusive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Custom Services
WOW! What a great review. We are pleased to learn of your great experience. Also, we are extremely fortunate to have John and employees of the like. I have passed this on to both him and his immediate supervisor. Many thanks for your business!

Julia D.
06/2013
5.0
plumbing
  + -1 more
works great and no new problem and also used coupon for 10% discount - highly recommended
Description of Work: O/S faucet replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Response from Custom Services
Thank you very much for your business and your nice review!

Randal F.
12/2012
5.0
plumbing
  + -1 more
the water pipe for my fridge in my new house stuck out so far that my fridge wouldnt set right in the kitchen. I had AAA install a box and recess the line to correct this. They quoted the job on the spot and repaired it fast and for a fair price. Very pleased.
Description of Work: The installed a water line for my fridge.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Custom Services
Thank you very much for your business and your nice review!

    Contact information

    7711 E 111th St Ste 119, Tulsa, OK 74133


    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Heaters,
    Drain Cleaning,
    Sewer Cleaning,
    Natural Gas Lines,
    Drain Pipe Installation,
    Water Filtration and Softening,
    Heating and Air Conditioning

    FAQ

    Custom Services is currently rated 4.2 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    No, Custom Services does not offer free project estimates.
    Yes, Custom Services offers eco-friendly accreditations.
    No, Custom Services does not offer a senior discount.
    Yes, Custom Services offers emergency services.
    No, Custom Services does not offer warranties.
    Custom Services offers the following services: HVAC Maintenance, Diagnostic Repair & Installation, Cooling, Geothermal, Duct Cleaning & Plumbing Systems

    Contact information

    7711 E 111th St Ste 119, Tulsa, OK 74133


    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM