COOK'S APPLIANCE SERVICE

Description of Work: I have used their services 3 times for my dishwasher. The first two times were fairly simple and problem of broken glass in drain line resolved promptly. This third time has been much more problematic. Day of first scheduled appointment I had to call at 3:30pm to make sure someone still coming. Owner Dana finally showed up shortly after 5pm. Told needed new inlet valve and would take apart back and find what was causing rattle when the new part installed. Part arrived and second appointment scheduled. Work team of 2 Showed up and replaced part, but dishwasher still not working. Told need new motor and rattle must be inside motor. Next day text, motor back ordered for 3 weeks. Discussed costs, and decided to replace instead. Scheduled for Thursday. 815 day of 3rd appointment/install receive text saying too icy to drive, so reschedule in a week. Start of winter storm URI, so very appropriate. I text at 9am day of the second install appointment to confirm delivering and no response. I call the main line at noon to confirm, and am told yes, your install is today. At 430 I call again and am told they are behind because of the week of cold/icy/snowy weather, so we reschedule for Saturday. At 915am on Saturday, the third install appointment I text to confirm install and no response. At 1pm I text again and am told it maybe Sunday, they are working hard to catch up. Owner Dana did apologize for the delay at that point. At noon on Sunday, I text again to confirm install finally happening on this fourth day of trying and no response. At 3pm I try again, and am told I think you are on the list, I will check. Now 6pm of the third day this week spent waiting ALL day for my dishwasher install and no dishwasher, no return call and no text. I totally understand running behind due to crazy weather for more than a week. I find the lack of honest communication very rude and inconsiderate. I have spent over 20 hours sitting around waiting for them this week. If they had simply said they were a week behind, I would have understood and rescheduled accordingly. Hand washing dishes for another week, not a big deal. Wasting 3 days of my time, a really big deal to me.

Description of Work: I've used enough for multiple jobs: installing a custom closet work, range exhaust pipe, garage fan, back yard motion light and attempted home generator.

Description of Work: We really like Dana and the other men who have done work for us, but they just aren't always reliable. They will often not come until a day or two after they have assured me they would be there. Worse, when we have given them a list of things we needed done (because I am disabled, they have acted as sort of general handyman for us in addition to selling, repairing and maintaining appliances), they would do some of them then simply not return to do the others until we called again a few months later with another major problem. We understand that we have been asking them to do things far outside their usual work, but, so far as we know, we were billed at the same rate, and they never expressed any problem with that (although I do believe that the problems with disappearance and tardiness mentioned above have very possibly been related to these lesser tasks). Had they told us we needed to hire someone else for any type of work we would have done so without any resentment. |As for the cost of the work, Dana has sometimes waited months to bill us, but the bills never break down the costs of materials and labor, which is annoying.

Description of Work: Installed gas oven

Description of Work: Came out to check dryer. Was not drying clothes properly.

Description of Work: Repaired refrigerator

Description of Work: Freon was added to our Sub Zero refrigerator.

Description of Work: Cook's Appliance Service replaced a valve and a control on our Bosch dishwasher.

Description of Work: I had three refirgerator type vending machines that had stopped cooling. Mr. Cook came to each of the locations and recharged and sealed the units and all three now cool excellently.

Description of Work: I used the services of Cook’s Appliance Service in June.

Description of Work: I have a front load washer, and the pump went out. They replaced the pump.