We are a family owned business employing 3 generations of plumbers. All of our crews are fully licensed, bonded and insured.
Business highlights
25 years of trusted experience
Services we offer
We specilize in remodels working with some of Tulsa's premier contractors. Although remodels are our specialty we also are a full service company capable of handling all of your plumbing needs such as Endless Hot Water, traditional hot water tanks, sewer and drain replacement and much more.
They were supposed to come out today and they never came and we never heard from anybody. The last interaction was via email last Thursday. He was supposed to come out on Friday but he said he couldn't do it on Friday so he rescheduled for today and obviously he didn't come. We have had services done, but they haven't completed the job that we hired them for. We purchased our own equipment and we bought a $350.00 drain that they were supposed to put into the tub before the tub was set. That didn't get done. When we found the drain and brought it up to them, they had some excuse like they didn't know about it. Their guy was the last to have it whenever he took it upstairs to install it. With the tub was already set, it didn't get installed. Then the $350.00 drain came up missing. They said that they never saw it. The owner came out here and took it upstairs. We settled the drain issue. We had other contractors here in the house and of course they tried to blame it on someone else doing it. They broke a piece that they installed from the faucet company. We had to reorder the piece and it was backordered, so it took 4 months or so to get it in. He called and threatened us because we withheld $500.00 of his final payment until they finished all the work. The owner was calling and leaving voice mails on our phone saying that he was going to put a lien on our house unless we paid him the rest of the money, yet the work wasn't complete. We finally got the party in last Tuesday and scheduled to have them come in and finish all the work and of course they haven't come back yet. It is just fixing things like the parts that have turned around the wrong way and installing a temperature gauge properly that doesn't work correctly. Once they fix all that, we would give them the final payment. We would not use them in the future.
Description of Work: Carner Plumbing installed the plumbing in a whole new bathroom upstairs.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Response from Carner Plumbing Inc
We appreciated the opportunity to work with the members and are happy to say thier bathroom is beautiful. There were some small problems concernig the completion of thier job, all of which were created by one piece of pot metal, made in china, that broke upon installation. That part took took 4 months to come in and as soon as we were notified we installed it. The member wanted the hot water delivered an exatly 100 degrees which we were also able to provide. The final trip to the member's took less than 20 minutes to complete. They had withheld 25% of the cost of the job for a 20 minute job. I had tried to contact the member's many times by mail, phone and e-mail. They would not reply by any means. I was concerned after 4 months they had installed the part themselves and not pay the additional amount owed. All work was permitted and inspected by the City of Tulsa. It is our goal to have 100% satisfied customers and I am sorry we did not fully meet your expectations as we have for thousands of our other customers! Joe Carner
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Service Categories
Kitchen and Bath Remodeling,
Plumbing
FAQ
Carner Plumbing Inc is currently rated 2 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Carner Plumbing Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Carner Plumbing Inc does not offer a senior discount.
No, Carner Plumbing Inc does not offer emergency services.
No, Carner Plumbing Inc does not offer warranties.
Carner Plumbing Inc offers the following services: We specilize in remodels working with some of Tulsa's premier contractors. Although remodels are our specialty we also are a full service company capable of handling all of your plumbing needs such as Endless Hot Water, traditional hot water tanks, sewer and drain replacement and much more.