Appliance Doctor

Our story began when Jerry Bray from Bray Appliance Repair came out late November and decided the problem with our Kenmore refrigerator’s ice maker was the infrared sensor control board. He brought and installed it on a second trip, we paid $301.60, and he said it would start cycling ice the next day. After Thanksgiving, we called back to say the machine had never started working. We called multiple times and left several messages over a week and when he never responded we decided he was resisting us passively and wanted nothing more to do with the project. Several weeks later, we called Appliance Doctor who dispatched Raymond and he solved the problem. His first visit he investigated, took the ice maker apart, pulled the refrigerator from the wall, found a pipe frozen, and suggested we should start by replacing a part of the water system at the back of the refrigerator. The next day he installed the new part, reassembled the ice maker, we paid $200, and he said the ice will start soon, if not call me. The next day the ice hadn’t started so we called and he came out and looked and thought we should get a new ice maker. The following day the thing resumed making ice so we called off the new ice maker and it’s worked ever since. Grades, Bray Appliance Repair, D, Appliance Doctor A Both were present and courteous, one of them dropped off and the other finished.

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it seems not to have fixed the problem but we're replacing the fridge in 4-6 months anyway so it bought us some time

Appliance Doctor was really good. He was very knowledgeable and very astute in what he knew. He was able to assess the problem, and was straightforward with us as to what was going on, what it was and what it could be. He was quiet but he definitely knew what he was doing and didn't give us any concern. The price was reasonable to me.

Vary professional but kind. Replaced compressor. Additionally replaced broken hose a+ no charge ( used him 5 years ago to repair my dryer he fixed it so well its still working and it's 15 years old.

There was water all over the floor and I could not find anyone to come out that day, but the Appliance Doctor. He was there in about an one hour. We had lost my Mom two days before and friends and relatives were coming by that night.

Serviceman arrived earlier than expected, which was great! Identified the problem promptly. Already had the part plus an additional part if needed. Had to replace the one valve only. Was gone within the hour.