airways heat & air

We went through our home warranty to replace the furnace in our home during the late winter year. Airways was the company contracted with our home warranty and were forced to use. They installed the furnace just fine, works great. We also had them install a new A/C unit because it was old was not running up to par and when he was explaining things he stated that we would get free maintenance and parts of both of the units for 10 years and we would be able to finance since the original price of just the furnace was around 1700 and it had to be more than 2500 to finance. We thought it was great because we could call them for anything we needed and they would come and handle it. Their truck also said 24/7 service. The problem came when it started to warm up. They had stated to call when it got warm and they would come and check the freon level since when they installed it, it was around 40 degree and they couldn't measure it correctly. So I called when it had started to warm up and they had a hard time finding time to come and look at it. They rescheduled several times. We would have a time set up later in the day and then they would call saying something happened and would asked to reschedule the next day, which i would and then they would show up late. I have a very flexible schedule, i only work fri-sun and have pretty much no life otherwise. So when he finally came and looked at the unit he stated that there was a wire missing from the thermometer to the unit and that he would not come on. He stated that he rigged it up temporarily but that it would take 2 guys to come and fix it later that week. He said that he would have his secretary call me in the morning to figure out a time to come out but that they were very busy. His secretary called and set up a day, the day came and they rescheduled 3 TIMES!!! i had to call and get upset with them about it before anyone came out on several occasion, and i was very polite the entire time. When someone did finally come out, it was one person( they said it would take two). He said that he fixed it but didn't test it, he reassured me that it would definitely work. The weather was nice for about a week and i never used my AC. When i did need it, it didn't work. So i called early one morning and they said someone would call me and schedule an appt. No one called. I called again and the lady said that she was headed to the office and would call me in 15 min, NO ONE CALLED. so i call again, all 3 numbers went to voicemail!! I had had enough that day and finally called another technician from another company to look at it, they came the next day and fixed the wiring problem in 2 hours with one person and my AC has worked the last 2 days without problem. Airways called while the other company's technician was working on my AC, saying that they would be able to be come and look at it on Thursday(i had attempted to call on Monday). I told them i had it taken care of by another company and that i would no longer need their services

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