We had signed a contract in August and they didn’t get to us until December. That was only after we threatened to take another course of action that we didn’t want to take. So they finally started work on the church. They were doing shingle replacement for us and we ended up having another company come out and redo their work. I would say the person I dealt with was nice but as time wore on I knew I was getting a sales job. Professionalism diminished as we kept pressing for the job to be done.
Description of Work: We had some more roof work done at our church.
Rating Category
Rating out of 5
quality
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$3,500
DICK E.
05/2009
1.0
roofing
+ -1 more
I am afraid Agape does not live up to its word. Agape's rebuttal introduces two statements which are completely false: The insurance did pay - I have the transmittal letter for the check from the insurance company. The payment was in excess of $3000. Agape's statement that an insurance settlement was denied is completely false. The second statement that is completely false: at no time did Agape request a deposit from me. How can a business produce such false information?? I must say, Agape was very creative in its rebuttal statement.
Description of Work: Agape arrived on November 11, 2008. After about two months a written estimate was received. Then - after several promises to arrive with a contract to be signed and a promise that the work would be done "next week" I gave up. I contacted several other roofers and the work was completed within two weeks. [Note - the work was completed on May 8th - some six months after Agape first appeared with an estimate!
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Response from AGAPE ROOFING & CONSTRUCTION LLC
The member was given an estimate as requested by his insurance company, because we were working directly with them not him. The insurance company is the one who drug their feet and took so long approving repairs. After over 2 months, the insurance company refused to pay, and we let the member know that he would have to pay cash for the repairs. Once he was informed that the repairs would not be covered by his insurance company, and he would need to give us a deposit before work would begin, he did not wish to use us, and he then decided to find another roofer to complete his small repair. I'm still not sure what he wants, or wanted us to do, other than provide him with a service in exchange for money. But he would not give us an initial deposit so that work could begin. We were simply trying to get his insurance company to cover his repairs 100% so that he would not be out of pocket any money what so ever. I'm sorry, but we did everything we could.
Mike G.
07/2008
5.0
roofing
+ -1 more
They were very professional. The guy that came out and gave me a price and followed through with the job was excellent to work with. They were on time and very responsive. They explained everything very well, it was well worth the money. I would recommend them to others very highly.
Description of Work: They put a completely new roof on our home.
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Service Categories
Roofing,
Windows,
Siding,
Gutters
FAQ
AGAPE ROOFING & CONSTRUCTION LLC is currently rated 2.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
AGAPE ROOFING & CONSTRUCTION LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, AGAPE ROOFING & CONSTRUCTION LLC offers free project estimates.
Yes, AGAPE ROOFING & CONSTRUCTION LLC offers eco-friendly accreditations.
No, AGAPE ROOFING & CONSTRUCTION LLC does not offer a senior discount.
Yes, AGAPE ROOFING & CONSTRUCTION LLC offers emergency services.
No, AGAPE ROOFING & CONSTRUCTION LLC does not offer warranties.
AGAPE ROOFING & CONSTRUCTION LLC offers the following services: ROOFING AND CONSTRUCTION, GUTTERS, SIDING, WINDOWS AND ALL TYPES OF GENERAL CONTRACTING.