A Best Air & Heat Inc

They had my mini split AC blowing cold in no time. 4 stars because I was expecting a free estimate but instead they put refrigerant in and then said it was $600. I didn't really have a choice because it was already done

Abest installed a brand new 2 ton carrier furnace on 12/2022. The unit cost me $2500. Within 3 days there was a motor failure. I asked Jared (manager) why that would happen with a brand new unit. I even clarified that it was new unit right? He knew I was concerned about this happening so quickly. He reassured me yes it is new, everything would be fine with it. Now 5/2022, after several problems with the furnace, the compressor went out on my condenser. Abest recommended last summer that I spend over $500 on maintenance items, because it is in good shape, so I did. Now they say it is old and should have been replaced a while ago! While getting several quotes from other companies for a new condenser I was informed that my furnace is a 2015 (not new!), and it was installed without a filter bed! I constantly asked them for my warranty information and receipts. They never sent them and now I know why. This company is lying and deceiving their customers! I have tried calling Jared and the owner (Tammy)Neither one will return my calls! I will be taking them to court! Enclosed is a photo of the 2015 unit they installed.

I called to get a quote on a furnace replacement on a 40 year old furnace. Jarred came out and looked it over and talked to me about my financial situation and went above and beyond to help me out. He even had a technician come out to see if it could just be repaired to save me some money. It could have been repaired for less, but because of the age of the old unit and their great customer service, I decided to go ahead and replace the whole unit. Not only was the experience great, they also cost less than the other businesses that I called. I would highly recommend using A Best!

I worked as their web/SEO provider in 9/2018 - 12/2018. They agreed to terms of $X,XXX. I fulfilled my duties above and beyond and when it was time to pay they gave me every excuse in the book as to why the couldn't pay and even after I tried to work out a payment plan the Owners (Mr. and Mrs. Green) started to avoid my calls. I would NOT recommend "A Best Air & Heat" and as it stands their word is not to be trusted. Their remaining balance as agreed is $7,000 (reduced due to their financial hardship).

Kenneth Green did the work. He was very nice, professional and knowledgeable. He did not do things I didn't need - I'd bring up something and he'd say it looked good to him - "don't worry about it". I recommend them to anyone. When replacing our units, I will look to them first.

They routed up here and I signed for a Silver Membership; On Oct 18, 2017 they came and did the tune up and checking of the Air Conditioning Unit, And then the next service was supposed to be sometime this year around March or April, but they haven't contacted me yet for this year's schedule of service. I will be contacting them directly for a scheduled of AC Tune up and Check again.

Excellent they went above and beyond. Would absolutely use again and highly recommend

Company was a no show for two appointments with me. They did call after scheduled time window for first appointment expired and apologized for not showing up. On next days appointment they did not show up and did not call. I took off work on two separate mornings. I can't afford to hire a company to do work at my house if there not dependable enough to show up or at least give a courtesy call.

I had a good experience with them. They were very good.

great, everything was on time and they did exactly what they said they would when they said they would do it. Their price was reasonable compared to other quotes I got.

The technician tried to sell me a service/maintenance plan but did not push when I said no. We have two units so had purchased two offers through the list. They worked extremely quickly and were done faster than any clean & check I have ever had on a furnace. I wondered about their thoroughness but otherwise was satisfied.

He did the job very quickly compared to the technician last year, so hope that he did all that was supposed to be done. I have a fairly new heater so don't expect problems. There is an odd sound that has never been explained. I was busy when the technician came this time and did not get a chance to ask him about it.

Golden (yes, that's his name.) was my repair technician. This was the second time he's been out for me. The first time was for a diagnostic, this time there were serious issues. He was very professional and prompt. Definitely would recommend.

I like they way they took time to explain the different systems and what system it would best fit my needs

Great! This company is awesome for customer service. And the technician who came out was 110% thorough. I felt bad for him out in the severe heat, but he never cut corners and performed all his checks, plus took the time to talk to us about a concern with one unit.

The tech took all of 30 seconds to look at the unit and then claimed I had two cap units out and possibly a fan motor. He started throwing some high numbers around and said it wasn't worth repairing and immediately started high pressure sales pitch to get me to replace unit. The tech tried every high pressure technique in the book: deadline deals, moving price points, fear of missing out (wouldn't tell me "new offer" he was authorized by owner to give unless I agreed on the spot), sympathy for companies charity work, and trying to convince me to not check with other providers. There were a bunch of red flags and inconsistencies during the pitch and I didn't feel comfortable making a decision on the spot. After I finally got through to him that I wasn't ready to replace the unit he switched gears back to trying to get the repairs done. I was thinking, "you were the one that told me the repairs weren't worth it!" I understand my unit is very old (20 yrs +-) and I probably do need a new one, but I need to know what I'm getting and what it's going to cost me. He just kept throwing brand names and general prices around and wouldn't give me details on which model specifically. I don't know much, but I do know that size (tons) and efficiency (seer) make a big difference in cost of unit and without that info it is impossible to know if you are getting a fair price. In the end, the tech didn't do any work on the unit, nor did he inspect it beyond that initial 30 second quick peek. I was happy to pay the $50 service call fee to get him out of there so I could ask friends and coworkers for some recommendations of other companies to call.

I picked up the $49 Angie's list coupon for diagnosing a heating and air problem. I already had a good idea of the problem, but the technician confirmed it and showed me why it was what he thought. luckily the part had just arrived in the mail. The tech was very friendly.

Late showing up, Left natural gas line loose. Was blowing gas into my house for a week and a half before it was discovered. Gas line improperly installed. Asked to use my shop then took it with them when they left. Took 2 weeks to get it back. They still have the attachments.

The jury is still out. I made an appointment on Saturday May 8th from 11-1. I blocked out a 4 hour window from 10:30 - 2:30 in case the tech was early, or needed to work late. At 1:15, still no tech. I call their office, and spoke with Charlene. I mentioned that I have not heard anything, and inquired as to when the tech would arrive. She put me on hold, and he did not answer. She said that she will call me back. After 10 minutes later, she called me at 1:25 she called me and said he was finishing up and would be on his way. My inquiry to her was why didn't someone call me to advise he was running behind? The same excuses, emergency phone calls, and office staff shortage. I asked about receiving a discount, and got 10 dollars off. Better than nothing. Anyways, the tech finally showed up after 2 p.m. He was a pretty nice guy, and apologized for running late. While I can understand that they may run late, the customer service is lacking for this company.

The service was excellent. I would highly recommend them. The pricing was also good. They are very efficient and very nice people to work with. They were just very professional and everything has been working well. When I did have a problem, they were quick to respond. It wasn't even a problem. It was just I needed to reset something after an electrical outage. They called my right back and told me what to do. They have very good service and I have been using them for a very long time.

The provider arrived at the location and left without performing any work. The provider stated that they are prohibited from climbing onto the roof of a condominium without prior approval from the housing authority. The housing authority is on site, and was open at the time of the call. The provider never went to the management office to request permission, they just read the sign and left. Next, the provider stated that they are prohibited (by company policy) from climbing onto a roof of this height (provider stated 28ft.). When the call was requested this morning, the provider was told that the A/C units were on the roof and that the property was a managed condominium complex. We are left with an unhappy tenant and have contacted another local company that states that they can accommodate our needs. I'm sure this is an isolated incident, but the provider could have done their due diligence in contacting the office prior to leaving the job and an unhappy tenant. Additionally, this information came from the tenant, as the provider never called me prior to leaving the job.

Came home late on a Friday night to no AC. Called and someone answered! Got a tech out out to my house at 10:00 AM on Saturday in the rain. Took about an hour and we were back in business. We needed freon, coil cleaning and a compressor contact switch. Tech was professional and knowledgable. Gave us some good tips on longevity and efficiency. Cost was average. These repairs are never cheap. Only complaint would be that he repaired it without giving us a cost upfront, but we had to have it done regardless. I didn't worry to much about it since they were able to get me taken care of so quickly. We also got a 10% discount for mentioning Angie's List.

Prompt, courteous and professional.

he came did his job , explained what the problem was, fixed it, anne was gone 20 min. will absolutely call them again.

It was great. They were on time and honest and very friendly. They got the work done promptly. I din't get any other price because Angie's List recommended them.