Air Solutions

Sucked! Terrible. Worst. Do NOT EVER HIRE!

Came out and did the job quick. Very friendly and efficient.

After writing a poor review of this company I almost immediately got a call from the owner. They are coming tomorrow at 4, instead of the end of June.

We had a few unique problems that they solved for us that made our system more efficient. It runs a lot less than our old system.

They were on time, did what we agreed upon, were very professional, and did not come up with any hidden costs.

The breakdown occurred on New Year's Eve, so we waited until the morning of the 2nd to call (figuring we could live without heat til after the holiday, we do have an upstairs furnace that helped keep the downstairs space livable, albeit pretty chilly). Our previous heater/AC guy had apparently gone and retired on us so I researched here and a few other places and decided on Air Solutions (and they advertise on KRMG....don't know why that's a thing with me, but we've had good luck using companies that advertise there). When I called, the woman who took my call did indicate that they were experiencing a high volume of service calls due to current cold spell we're having in Tulsa. She indicated they weren't setting up firm service appointments, just going down the line trying to get to everyone, which was fine and totally understandable. Hadn't heard anything near the end of the day so I called just to get an idea if they'd be able to come the following day (we have big fish tank and water temp was starting to become a potential concern). I considered giving them a B on responsiveness because it would have been nice if someone had proactively reached out when it became obvious they wouldn't get to our house by end of day (I called about 4:50pm), but considering they were very clear when I initially called that it was uncertain if it would be today, I'm not going to be that critical about it. As far as feedback, that's the only potential opportunity for improvement that I experienced, but I think considering the circumstances it was no problem. They were super nice when I called and said it should be early/mid morning the next day. The service technician, Keith, called first thing the next morning to give us roughly a 45 min heads up that he was headed our way. I also received a text message from some automatic application providing his name and informing us he was on his way (and even is average rating out of 5 stars which was a 4.8). He arrived as expected, presented himself professionally, and had booties to protect the carpet. He was knowledgeable, quickly identified the issue (voltage something or other that activates the blower motor) and gave us a few options on how he could approach it which I really appreciated. The options were presented in list format on an iPad and clearly outlined what was included with each option. The solutions ranged from "Bandaid" (which made me laugh, but hey it's honest) - basically just replace the part and move along for $250ish, to Basic/Silver/Gold/Platinum - Platinum being more like replacing the part, full servicing of the unit and if I understood right, even replacing some of the wiring for $750ish. We went for Gold, which was about $620, included replacing the part, servicing the unit and cleaning wire contacts for good connection. Our furnace is roughly 20 years old, so not probably worth it to sink too much money into it at this point. Also, being we knew how old the furnace is, we were braced for much worse news and it would have been easy for someone to have tried to sell us a brand new furnace or even a replacement blower assembly (we would have had a second opinion on a full furnace replacement....I read quite a few negative reviews in the Heat & A/C section here as part of my research, not on Air Solutions specifically I don't believe, but definitely know I saw a few reviews where it seemed worthwhile to get a second opinion before you drop a few grand). He thought he might have to run for parts but turned out he had what he needed. He got right to work, had it fixed in about 2.5 hours, he was on site for all of about 3.25 hours total. He was polite, respectful of the house and kept us informed as he completed the work. He cleaned up after himself and even swept out the rest of the garage. I was happy enough I asked about the green club service contract (he didn't sales pitch me, which I also appreciated, I had read about it a little bit here and on their website) and signed up for it. Shortly after he left, I received another text message asking to respond and rate my experience with Keith, gave him a 5 so maybe that'll help boost his 4.8 a little :) All in all, warm house, happy customer, would recommend, already have service appointment scheduled for next week to do their standard service on our poor upstairs furnace that has been so overworked the last few days.

Wonderful sales experience. Very thorough and job well done.

Upfront honest pricing, very friendly, knowledgeable, and professional technicians. Project manager gave me 3 quotes based on how I wanted to see them and never once complained about requoting! PSO rebates applied direct to invoice and all services planned just in time to keep our home warm before the cold snap hit. Approximate cost of service listed is after rebates.

Great - they called and set up an appointment immediately. The service technician was very thorough and professional.

Excellent.. Replaced the tape on the roof vent to aluminum so it does not cause a fire. Really appreciated safety was a major concern. Cleaned the whole unit and performed several other tests.

Very good. They arrived on time and was professional and clean.

Paid Angie's List for a preventative visit/tune up. The same day multiple things broke all around the house and needed to be replaced. When contacted, setting up appointments were painless but one appointment was completely missed. I hate to make accusations but I had a feeling I was being conned. Service prices were also much higher than market rate.

Excellent. Was easy to schedule. Tech arrived on time, was very pleasant, very competent and explained things very well. I would use Air Solutions again!

Well - suggested additional maintenance were very expensive-did not do them

They inspected the exterior faucet, and told me they could either replace it for one price and fix it permanently, or replace a washer and fix it for a couple of years. They quoted me the price for the replacement, and I chose the washer only fix. They didn’t charge me for that, since they couldn’t guarantee it would stay fixed permanently. They did some troubleshooting about the flow volume problem, and determined that there is an obstruction in the line between our water meter and our house, probably thanks to a previous owner’s overconfidence in his own DIY skills. I asked them to quote a price to fix it, and they said the best thing to do would be to run a new line from the meter to the house and completely bypass the old one. I have complete confidence that they would have gotten it fixed, but it was expensive and we’re expecting a kiddo any day now, so I decided to postpone that expense. I’d already paid for the service call through Angie’s List, so when they finished, they shook my hand and said thanks for your business, good luck with the baby, and call us again. I definitely will, if I ever need a plumber.

They were on time, and accomplished everything in our agreement.

Workers were hear early, did the job. Looks very good.

Checked out & repairs made. Due to variety of possible sources there wasn't time to find exact source of 2nd floor tub/shower leak. Will require opening kitchen ceiling up

Very professional - finished work in a prompt manner

Went very well, service rep was on time and did a great job.

They do a good job. They are very prompt too. If they tell you they are going to come out they come right out.

Well. Brandon was professional and prompt. Gave me the news and the gamble on delaying the repair needed. Called his colleague who arrived within a short period to give me a quote on system replacement. The replacement costs are out of my reach at the moment.

Didn't do work or sign up for plan. Will keep it in mind for future.

There was an loose wire, and the guy was nice, and wanted to charge me something totally unreasonable. I said I would call his supervisor. It wasn't his fault, but he has to do what they say. It melted the wire in the A/C, and I had to give the wire nut for him to fix it. He didn't have the wire nuts. It was $198 for about ten minutes of work. He didn't return my call. I had a follow up call from Angie's List, and told them what happened, and a couple days later I got a check in the mail for $198.I was happy about that, but I still won't use them. They were unreasonable with the price. They were right on time.

In the 90F+ heat, they showed up next day - found the problem, ordered the part, came the day after to install. They came when they said and did what they were hired to do! I couldn't have asked for anything more!