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Stolhand Heating and AC

Heating and Air Conditioning, Air Duct Cleaning, Insulation

About us

We are a family owned and operated company since 1977, not only are we a carrier factory authorized dealer, but we were the first in the state of Oklahoma. We strive to provide today's technology with old fashioned integrity. We are a CFAD dealer, we have NATE certified technicians, we won the 2013 Carrier Presidents award. Our motto is "Test not guess" we strive for pristine quality of work. We want to ensure we are not just selling a "box" for your home but overall whole home comfort.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

We offer a wide variety of services not limited to residential and commercial hvac installation and repair. We also offer whole home performance diagnostics, aeroseal duct sealing, duct cleaning, attic insulation. Don't forget to ask about our planned maintenance program.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.311 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
0%
2
9%
1
9%


Rating CategoryRating out of 5
quality
4.1
value
3.8
professionalism
3.9
responsiveness
4.6
punctuality
4.9
Showing 1-11 of 11 reviews

Sarah T.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Wilma B.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced all in one Heat/Air unit. It went well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Stolhand Heating and AC
Thank you Mrs. [Member name removed], it has been our pleasure doing business with you.

Zac R.
07/2015
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
They did a fantastic job! Came a day earlier than they said they could be there and completed the job in 7 days. The guys were very professional and cleaned up after themselves before they left each day, and when they had completed the installation. A few days later another technician came out to do an inspection and make sure everything was working as it should be, give me all of the paperwork associated with the two systems, and tell me about a rebate from the gas company. We are very happy with this company and all the work they have done for us in the past.
Description of Work: Installed 2 new heating and AC units in my home. Replaced all ductwork for upstairs unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,720

Cindy D.
11/2014
1.0
heating & air conditioning/hvac
  + -1 more
They were called out originally to service our a/c unit but never finished. We had to call them to come back out and finish. We actually had to call twice to get them back out. When they did come to finish the work, they damaged the unit.. We had to call them back out again to fix the damage. Then we were charged to get that damage fixed. Intentional or accidental, they should have not charged to make the additional repairs and we should not have had to call over and over to get it done. The original repairs were simple and not expensive, by the time it was all finally done we had spent more than double what we were originally quoted. We knew the first time they hadn't finished that we shouldn't call them back but we wanted it finished. Then when they damaged the unit, we thought they should fix it without charge... we tried to refuse to pay for it but they put it our credit report and we had no choice but to pay them.
Description of Work: They serviced our a/c. Broke it (in our opinion) and charged us to fix it.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$350

Jodene T.
12/2013
2.0
heating & air conditioning/hvac
  + -1 more
Had I spoken to the dozen or so people I know who have been customers of Stolhand I never would have used them. Their reputation for dishonesty and padding the bill. They did respond promptly. I was given an estimate of approx $539. I paid $300 upfront and signed an agreement to pay the remainder within two weeks. The part, they said, had to be ordered. This in mid-December when the temperatures had plunged way below freezing. The part arrived in 2-days and was installed. The furnace went out in less than 24-hours. The workman returned saying yet a different part had gone out. It too had to be ordered. Of course there was more expense for the part and "workmanship". This time it was a few hours before the heater again went out. They arrived and pronounced that the second part was faulty. They ordered a replacement. Again it was 2-days before the part arrived. Yet again the furnace stayed on for only a few hours. When the workman arrived he disappeared without having spoken to me. He did leave a message on my voice mail saying he had to return to the shop to collect a tool. When he returned it was with a part that had been in their warehouse which was the original part needed! I was of course charged for the lies and incompetence. The business allowed me to pay out their now outrageous bill.....with interest added monthly. The woman who is a co-owner and runs their billing is unbelievably rude. She accused me of having a stick up my a** when I questioned their odd accounting practice. When I asked for an itemized receipt they included work and billing done at my house for the 10-years prior to me living here. The current payment was hand written in, not added and then totaled. All in all this was a horrifying experience.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$1,256

kim W.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were very organized and very professional.
Description of Work: They installed a ego thermal unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21,250

Darlene P.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were excellent. They had to order a part and that's why it went over into January.
Description of Work: I have used Stolhand Heat and Air for heating and air conditioning services. They worked on a boiler that went out in the middle of winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian W.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
Very professional service. Good Technician. It was a good overall experience.
Description of Work: Put in a Mini Split System in a rental Unit. Couldn't get it to work.....Another Heat and Air Company came over and said they needed a fitting...Waited 3 weeks for them to show back up. Called Stolhands and they were over the next day...Diagnosed the problem with a Breaker not being big enough. Charge $60.00. We had the Breaker replaced with a bigger breaker and Called Stolhands again and they came out when they had that mini split working.....They fixed a Ignitor in a central heating unit in my house and then they fixed some bushings on another mini split a/c in another rental...@$295...

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

cynthia M.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
I called Stolhands and told them I needed an estimate on what was wrong with our air/heating unit. They came out the next day and found the problem within 30 minutes. It was an easy fix so we fixed it ourselves. He was very professional and friendly, and if I ever do need a air/heat unit that is who I will call.
Description of Work: I needed an estimate on my unit to get it fixed. He came and gave me an estimate, took about 30 minutes to find the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Darlene P.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
tSummertime, three digit heat and around 100 people coming in for an evnt. They came in, found the problem and repaired it as soon as they got the needed part.My guest were cool and comfortable.
Description of Work: Replaced fan motor on our unit. We have used Stolhands on many occasions and have never had a problem with them. Will continue to use their services when needed.They have been u, replaced the fan and Ised at both hmy home and employment

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

gretchen V.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
Outstanding professionalism and promptness every time from the visit for the estimate, day of the work, and follow-up phone calls. Politeness from all workers every phone call. They started work early in the morning to contend with the broiling sun. Three or more workers never slacked. Before beginning the men put a drop cloth in the house trying to prevent a huge mess. After the job they cleaned the area well. We were very pleased and would not hesitate to recommend. The unit has been running perfectly. They called to make a follow-up visit to check how the unit is doing. We weren't charged extra for the estimate even though we hadn't decided to use them yet. Another heating/ac group who had made an estimate visit charged $50.
Description of Work: Removed old heating and air conditioner and replaced with new units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

    Contact information

    413 South 3rd, Ponca City, OK 74601

    www.stolhand.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Insulation

    FAQ

    Stolhand Heating and AC is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Stolhand Heating and AC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Stolhand Heating and AC offers free project estimates.
    No, Stolhand Heating and AC does not offer eco-friendly accreditations.
    No, Stolhand Heating and AC does not offer a senior discount.
    Yes, Stolhand Heating and AC offers emergency services.
    Yes, Stolhand Heating and AC offers warranties.
    Stolhand Heating and AC offers the following services: We offer a wide variety of services not limited to residential and commercial hvac installation and repair. We also offer whole home performance diagnostics, aeroseal duct sealing, duct cleaning, attic insulation. Don't forget to ask about our planned maintenance program.

    Contact information

    413 South 3rd, Ponca City, OK 74601

    www.stolhand.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed