Ground Zero Storm Shelters

After researching Angie's List. I decided to have this company install an underground tornado shelter in our garage. My phone contact, Bambi Buellesfeld, after getting some necessary information, gave me the estimate, sent me necessary paperwork, and provided instructions as to how and where to get the required building permit. She also instructed me how to prepare the garage for the installation. The work crew, headed by Eric, arrived on time and were courteous, professional and informative. They cleaned up well after the project. I was satisfied with the quality of the unit and their work. The shelter seems clever and adaptable in its design--including and emergency wench to force open the door should it become covered by debris. Overall, the project performance met or exceeded my expectations. I have recommended this company to a friend.

Great service. Came time. Worked hard. Courteous. Good experience in every way. And, now and quot;Miss Lindaand quot; (my bride) feels safe and loved.

They drove up with a truck pulling a very long trailer with several safe rooms loaded on it. They asked me where I wanted it installed, lowered the trailer, rolled off the safe room into the garage, removed the temporary wheels, and bolted it down into the garage floor. They were very efficient and experienced. I was impressed and happy with the installation.

I like their price, promptness and courteous service. Communication wise, they were easy to communicate with.

We purchased an above ground storm shelter/safe room from this business. We found them prompt and thorough. All questions were answered, paperwork completed quickly and accurately and follow through excellent.

Very well. Efficient. Punctual, good communications prior and during installation.

The shelter installation itself went great. We are happy with the product. BUT........the installation crew destroyed my neighbor's brick mailbox enclosure and did not even tell us or my neighbor that it occured. I have been trying to get someone with Ground Zero to return my calls for over a week now. NO RESPONSE from either a message left with a person who answered the phone at the main number and no response from an email sent to the contact on the Ground Zero home page. I will not recommend this company unless they do the right thing and repair / replace the property to its original condition to the satisfaction of my neighbor!

I was surprised Groundzero didn't reschedule the job, because it was right after a storm and there was ice everywhere in Edmond. The crew, Kyle and Felix, came on time and asked me to sign a contract before beginning work. Since there was about an inch of ice on the driveway, I asked if that would be a problem. Kyle answered that the slippery drive would more than likely cause their backhoe to slip and cause damage to my garage. He then asked me again to sign the contract. I read it and saw that if the crew arrived but left without finishing the job, I would be compelled to pay $250. The form also stipulated that I would pay the crew $125/hour if the job took more than 4 hours. I refused to sign the form, told Kyle not to work on the ice, and informed him that I would call the office to reschedule. He knocked on the door a few minutes later and said the office had requested I sign the contract. I refused and called the office a few minutes later. The office informed me that Kyle was coming back and he would chip away the ice and do the job. I needed to sign the contract when he arrived. After some negotiating I got the office to agree to waive any extra labor costs associated with ice removal. I ended up doing half of it before Kyle returned. Once they got to work, Kyle and Felix worked quite efficiently. Their experience and attention to detail was remarkable. They didn't damage my garage and did a good job. But, my other complaint, other than that business with the contract, is the cleanup. They used a power washer to clean the driveway, but they blew up concrete powder on my new cedar fence (installed and stained in August). I tried using a hose to get it off a week later, but found that it's imbedded in the fence. Looks pretty bad. I am happy with the shelter but would probably not recommend Groundzero (unless they come back and clean my fence).

Showed up on time on the 23rd of December. Spent the morning digging out the spot for the shelter. They had to delay the pouring of the concrete because of cold weather so that was inconvenient (we had to wait at home a 2nd day later in the week) but they were apologetic and it couldn't be helped because of the weather. They did a great job covering up the hole so it was not a danger to our children during the week we had to wait on the concrete. Overall they did an excellent job! Shelter looks great and safe and we were pleased!

two man crew arrived at appointed time. went right to work. shelter arrived well before it was needed, concrete truck also arrived before needed. installation took about 4 hours. the only complaint I have is that buckets of excess concrete and sludge were dumped in the front yard.leaving rocks and concrete to mow over next spring.

Showed up on time, very professional, cleaned up after themselves, very polite, easy to work with. Can't say enough good about this company. They are professional all of the way.

Very professional, arrived on schedule, no mess to clean up.

The representative I spoke with was condecending and rude.

The Ground Zero installation team arrived on time as scheduled. I had my garage cleaned out 70% as requested. Instructions said to cover anything you didn't want to get wet, which I did. What was not explained was that things that might get and quot;wetand quot; were not going to get wet with water, they were going to get wet with concrete spatter. I did not notice until after they were gone and the concrete started to dry that I had concrete spatter all over my walls, all over photos hanging on the walls, all over closet doors, garage door and frame, etc. It took me nearly two hours of scrubbing to clean all the concrete spatter off everything in the garage. It was not until the following day that I realized that the outside of my home and driveway was stained with dry concrete as well. I have washed down the brick on my home and driveway with water, but now that the concrete has had time to dry it does not wash away. If I use chemicals and a scrub brush I can get most of it to come up, but I'm a 61 year old woman and can't really be down on my hands and knees scrubbing the driveway and the brick on the front of my home! I had to use a razor blade to get the concrete off my windows. So as far as clean up goes, they did a good job cleaning the floor in the garage around the shelter, but everything else was left a mess. I think what really caused the big mess was that they used a power washer to clean up the floor and driveway. Power washing sprayed the concrete all over everything! As far as the shelter itself, I got the extra large size garage floor shelter and it seems like a very nice shelter and I do like it. But I thought it would sit flush with the garage floor. It does sit flush in the front, but the back end sticks up 1and quot; and makes a very significant tripping hazard. I have a 1and quot; tall wood threshold board stuck under the edge now just so I, or anyone else, walking through the garage will hopefully not get their foot hung under the edge and trip or break a toe. I don't know if it was just installed wrong, or defective or ? I did call them back out to have a look and they tried to make an adjustment to lower the back end but it was unsuccessful. The last thing I want is for them to dig the darn thing and make another huge mess. I prefer to just live with it the way it is and I will try to figure out something to do to make the back side of the shelter transition flush with the floor. My suggestion to anyone preparing to use this company is to be sure to ask if the shelter will be installed flush with the floor. And be ready to do some major cleanup yourself after they are gone.

They arrived exactly on time. Completed the work in the projected timeframe. It looks great. They were personable and answered all my questions. They left the garage in the same shape they found it. I would definitely reccomend them.

Install was good. The two workers didn't get along real well. They would argue in spanish about the other two man team was already done. The younger one thought the older one (who was in charge) was taking too long. I felt the concrete work filling around the shelter could have been better. The post holder was put in crooked, so my handle support will now always be crooked now. Functionality wise, it is perfect. I just felt like craftsmanship was about average.

We haven't used it yet but so far we are very happy. They did a great job. We went into their shop and they were busy but they waited on us and they said it would be October. They called us a couple of days and said they were ready so it was very easy. We would definitely use them again.

Everything so far has been really good. The customer service has been good.

Was very happy with the install. Had received several phone calls preceding the install checking to make sure everything was ready to go and checking if I had any questions. On the day of the install they were very punctual showing up at 7am. They were very quick cutting the floor and digging out for the shelter. After the shelter was in position a concrete truck arrived to concrete all the way around the shelter and concrete the floor again. They were very helpful and I have no complaints. UPDATE: Be careful when you have shelter installed. Went to Home and Garden Show in January. Found the price had been lowered an additional $700 from the price I was offered in September during the State Fair. My complaint is the fact that I was told that the price I was offered was the lowest they ever offer. I had even pressed the sales people to make sure that lower prices were not offered at any other time during the year. Then when I pressed the sales person during the Home and Garden Show I was told the price always fluctuates and they never know what the price will be. If I had been told that price fluctuated when I asked the first time I would have watched and waited. That $700 was money I really could not afford to finance but did so for my family believing that I was getting an honest deal and price. So buyer beware they may not be as honest with you as you think.

We ordered my in-ground shelter and an above-ground saferoom for my parents' house at the showroom in early June. Their safe room was installed on schedule in August, and my mother was very impressed. The owner of the company was part of her installation team and the crew was fast, efficient, and professional. My shelter was originally scheduled to be delivered in mid-October due to heavy demand, but they called about five weeks early and said they could move the date up. There were two guys on the team and they did an amazing job. It took about 4 hours, mainly to dig the hole because my property is solid clay, but the power shovel operator was an artist... amazing to watch. Both guys worked hard, were very courteous, and made sure the place was spotless before they left. I highly recommend them!

This company was very easy to work with and completed the job in a timely manner. Prior to installation I was able to call and reach someone every time I had a question. They were always pleasant and took time to answer all of my questions. On the day of installation they showed up promptly at 6:30am and immediately got to work. There were only two people installing but they obviously had this down to a science, there were no unnecessary periods of inactivity. They walked us through how to use the shelter and left us with a page of instructions and recommendations for stocking the shelter. We followed the company's advice and moved everything in the garage at least 4 feet away from the installation site and also hung a tarp to protect our lawn equipment. The extra 10 minutes of preparation was well worth the effort since there was very little splatter/spray on things we cared about and there was no additional clean up effort required by us. I was very please with their services, punctuality and friendliness. I recommend them without reservation.

Gound Zero set a date of November 23, 2013 to install but said they'd call if they could install it earlier. On September 20th, Ground Zero let us know they had a 9/25/13 date open. They said the workers would arrive between 6:30 and 8:30. They arrived at 6:30 on the dot! They were extremely polite, efficient, neat and were done by mid-day. They left everything cleaner than they found it. They explained everything and left us with a list of suggested items to keep in the shelter. We are very pleased with the shelter and would recommend them to anyone.

They actually showed up 10 minutes early, installed it very quickly and were super professional and clean. There was no dust in the garage from them cutting the concrete and the garage was cleaned up and left it spotless. I was very impressed.

We signed a contract in June. Originally for small above ground - $3000. In August we changed to a large below ground shelter in garage - $3800. I would give price = A. Issue: no one kept a copy of the 2nd price - $3800. When the time came to install, the price was $3995. After a couple calls they adjusted the price back to $3800. They could have held their ground on $3995 but adjusted the price. Issue resolved. They kept the original install date from our first contract. They called several times to remind me that they were coming. They also called to remind me to get a building permit. Question: do other shelter companies get the permit for their customers? They told me they would be at my home early - 6:30a. They arrived at 6:15. Which is good I guess. I appreciate promptness but at this time of the morning? I am pleased that they didn't reset the install when we changed from safe room to below ground. Issue: during install, they cracked the slab in my garage. Small crack. I concede, anytime you cut or generaly mess around with concrete, there is a chance it will crack. But, it seemed to me that the installers were in a hurry. I wonder if the crack could have been avoided with a little more patience on the part of the installers. They were going to repair the crack by cutting out a strip and fill in with concrete. I asked that they do it in a different manner that would appear more seamless. It required more concrete which they did not charge me for. It required more time which they did charge me for. I didn't make a big deal out of the extra charge. Seemed fair. Disappointing but they worked with me to resolve the issue. Issue: We have some backwash of their concrete work on our garage door that they didn't clean. Not a big deal. I can hose it off. But, was something that they should have cleaned before leaving. Overall - I am satisfied. I would use them again. I give them an B for quality because of the crack and cleanup. I would call it A- more than B. But A- isn't a selection. I do wonder if other installers handle the building permit rather than asking the customer to get that taken care off.

It was very good. They were there on time, they did the job in the amount of time that they said they would and they did a good job. They do what they say they are going to do and they do it on time. They were upfront about their prices and charged me what they quoted me.