Ranger Roofing of Oklahoma

Warning, this is a long review. I write this in hopes that I may spare even just one person the humiliation and shame I felt after ending my call with Hayden Ware from Ranger Roofing. I was using bluetooth in the car, attempting to drive back home with my children. By the end of the call I had pulled over on the side of the road and all three of us were crying. My children asked how someone could be so mean when I had called them for help. Here is what happened: I didn't choose his estimate last time. In 2022, there were several strong storms that resulted in totaling my roof and other significantly alarming damages to my home's exterior and interior. I have a brain injury. I was in and out of the hospital for most of that year, as my condition is degenerative, and left me having 3-5 seizures a day. When I found out what happened to my home, I was devastated. I couldn't remember most things people would tell me and if I did remember, it'd often be a skewed memory- like what is happening now. I mixed up who repaired my roof. Hayden came out and gave a fair, reasonable, professional, and kind bid on our roof replacement in 2022. I THOUGHT that I chose Ranger Roofing to replace my roof last year. Now that I've moved locations, I found myself with a new to me house that also needs a new roof. Hayden absolutely lit into me on speakerphone (I was driving) and let me know that I was a waste of his time, that he literally lives only 3/4 of a mile from where I am now, and that even if I paid him triple- he refuses to work with me. What on earth did I do?! I guess I didn't pick his bid after all... :( I got home and looked through emails and records to figure out what he was talking about and what I could have possibly done to offend him. (Photo texts and screenshots for receipts are added below.) When my battle buddies heard what happened to my house, they knew I was too sick to get estimates. Several called different companies to get estimates and my Ranger friend called this company for me. I got 10 bids total from different companies, whom I did not call or talk to personally. Once I got all of the estimates, I chose a company that could fix everything in one swoop. At the time, it seemed like the biggest stress reliever. Ranger Roofing only does roofing, not anything to do with the rest of the crazy damages that needed to be repaired to my home. I picked the company that could fix all damages. That is how I offended this man. So when the time came to call and try to get an estimate on my roof, THIS was the company I remembered. I remembered a kind man with a thorough perspective. I assure you I was wrong. I was so, so wrong. His tone, his rage, his frustration... it all came through the phone loud and clear. I tried to explain the situation and he just kept repeating that he wouldn't work with me no matter what and he didn't appreciate how I treated him. Well, I am sorry. I tried my best to do what I thought was the best in those circumstances. I didn't want to hire however many different contractors it would require to come out and provide more bids for window replacement, sheetrock, doors, etc. I have no clue what all that entails. Regardless, I say this only to spare someone the pain of his received rage. Honestly, I am so sorry that I offended him so thoroughly. He wouldn't hear any of that when I tried explaining it. I was looking through the emails and it really does look like my singular offense was that I "wasted his time" by providing me a bid? Isn't that what you are supposed to do? Get different bids from different contractors and see who can provide the most cost-effective and user-friendly solution to a very difficult and confusing process? If you decide to work with them, great! If you don't... well, be prepared to hear the full rage of a man you have never met and be prepared for him to carry that rage for over a year and let you know what kind of awful person you are for not choosing his bid in the first place. Is that kind of person someone you'd want to work with?

Because Ranger Roofing was the provider who replaced our roof in Spring 2014, when we had leak issues around our chimney that was damaging drywall, we contacted them in Dec 2015 to address the problem. We spoke to someone named Nathaniel on 12/08/2015, and he said someone would call us back later that day. When no one did, we called back twice and never got a response. Then on 12/18 one of their workers showed up without any notice. He used an industrial caulk around the chimney and said that should fix the problem. Several days later, it rained and the leak continued. We called and again spoke to Nathaniel who said that someone would call us back later that day. That was the last we heard from anyone. We attempted to call back both before and after Christmas. I understand that Christmas / New Year's is a tricky part of the year, but to be ignored outright is unprofessional at best. We feel that this company was so eager to get our big business (roof replacement paid for primarily by our insurance company), going so far as to show up at our doorstep without being called, asking to replace our roof... but when we needed assistance after that, they were not reliable.

This company came to our door one spring asking us to let them inspect and repair / replace our roof, and we did. A year and a half later, we were experiencing a leak; a guy came out and inspected our chimney and put some heavy-duty black caulk around the base of the chimney (at no charge), said it should fix the problem, and that if it didn't to call back. It didn't fix the problem; we called back. We spoke with Nathan Oglesby (who we had set up the first chimney repair) who said we should get a call by day's end and to call back if we didn't. We didn't get a call back; we called again and left several messages, and no one ever returned our calls. I feel like this company is all about cold-calling to get you to do a major roof replacement; however, when they are needed for follow-up work, they are completely unresponsive. We are very unhappy with this level of service and would not use them again or recommend them.

unknown

They covered all the needs we had. They were quick, efficient and came back to see everything if done properly and if we're satisfied. They followed through on everything. The quality was excellent and they were very professional.