Total Care Housekeeping Services

The company sent a very friendly and respectful woman named Toy who did a wonderful job cleaning my house. Everything she did, she did very well and asked if there were particular things I did or did not want her to do. It was a great experience and I will use this company again!

After six hours, she did not finish, she left a lot of things undone. The house is only 2500 square feet and she only did the front, downstairs and she forgot to do the laundry room and she never made to the upstairs at all and I asked her to only do the bathroom upstairs. She also forgot to do the microwave. She was very nice girl, but I did see her several times talking on her phone. What she did do was okay. I did have house cleaners for last 30 years and for the quality of work I think she did just okay. As far as the amount of work, she did left a few behind. When I asked her about the regular price and it was double than what I paid, which was very high for the size of my house.

Company missed first scheduled service date, leaving me very frustrated while waiting several hours for service personnel that never arrived. It turned out that the company rep had put the wrong date on its scheduler. We rescheduled service for a week later and company rep offered an extra hour of service for my trouble. Service provider arrived promptly on new service date. Cleaning done was extensive and thorough. Service provider was very personable! Overall I was very pleased with the service I received and will use this company again if I have a need for housecleaning services.

The young woman arrived about a half hour late. Because this was to be a deep cleaning, I had a list of priorities of the things I wanted done. I had explained that I did not want a general clean done during this visit. I had seven items on my list numbered by priority. 1) Clean oven, 2) Wash bedding on two beds and replace (did not replace) 3) Thoroughly clean two showers (did not do one) three toilets, and the floors in three bathrooms (did not do one) 4) Dust everything using plain water (for high furniture, corners and walls, use long-handled duster which I provided) (did not do any) 5) Clean floors, especially mopping and rinsing the uncarpeted areas (did not rinse), 6) Clean outsides of white upper kitchen cabinets (did not do) 7) Wash door facings (did not do). Sounds as if I have a big house, doesn't it? I don't. I have a small townhome that just happens to have two full baths and a powder room. So, on my list of seven items, only one was completed (#1), and two were started but not completed (#2 & #3). True, she did other things (polishing), but those are things I can do. My list contained the things that are difficult for me to do. Silly me, I even had a list of things she could do if she had time left, such as, finish cleaning bathrooms (sinks, countertops, mirrors, etc.) and clean the kitchen (sink, countertops, outside of appliances). You see, I had a five-bedroom four bathroom house when raising my children. I cleaned everything once a week, including the seven items above, whether they needed it or not, and I did it in one day as well as doing all the family laundry. So was I disappointed? Yes, definitly.

It went better than expected. The appointment was set for 9am and they showed up right on time and got to work. I left so as not to be in the way while cleaning and came back to folded laundry and tight and professional made bed. I was not expecting any laundry to be folded or beds to tended to so that was very nice. I would definitely use them again.

They were wonderful! Everything we asked them to clean got done. They were absolutely wonderful! Very nice and considerate as well as very comfortable with our three large dogs. We will definitely use them again for this type of service and will recommend them to all of our family and friends!!

The girl that did the cleaning job, did a good job.

Althea did a great job. She came on time and stayed the entire time. she took only a 15 minute break. The house looks and smells fantastic. We would definitely use this company's services again.

House cleaning was done and found to be unsatisfactory (I can't elaborate on this as my wife evaluated). We called the business and were told that we would get an additional cleaning without charge because of the dissatisfaction. When we called to reschedule no-one called us back, We called more than once.

It was an Angie’s List Big Deal. They were good. They came in and cleaned. It was regular cleaning, not deep cleaning. I was satisfied with their work. They said deep cleaning, but they cleaned fine. It was a pretty good price.

Althea arrived on time and brought all her cleaning needs with her. She understood what was expected and set about her work cheerfully. She moved things around to get to remote areas, dusted, polished, washed and vacuumed each room. Being handicapped I was especially pleased that she carefully replaced everything exactly as she found it. She borrowed a small step stool so she could reach the very high places. She was fast and efficient. I will definitely call for her again.

Overall, I was pleased with the the service, with the exceptions I've referred to above. I think I was most disappointed that the company did not follow up with me after the service. I left the girl a good tip, because she had worked hard. I felt like the company didn't care how well they had done. I would actually have considered using them again, if they had at least called to check with me. I won't use them again.

My experience was fine, but the size of my house was too big for them. I phoned the lady who used to clean my home for the same price as they gave me and I'm using her because she knows my house better. My only concern was that the lady who came to clean for them talked on the phone while she was cleaning and that bugged me a little bit and it didn't look professional. I would recommend them to a friend.

We purchased deep cleaning special through Angie's list in November. We contacted the Oklahoma City area office and got details, but chose not to use service until January. We scheduled an appointment for Jan. 21. Selena had a little trouble finding our house (we will provide better instructions next time) but both she and her home office contacted us so we could help her locate us. (She was close already.) She went over our instructions and explained what she would do during her time at our house. We left her to do her work and returned approximately 6 hours later (the amount of time purchased) . We arrived a little early, and she was still there so we knew she provided the complete contracted amount. We gave her time to finish before we came back. Our house was immaculate. She cleaned it (almost literally) from top to bottom. All in all, we were very pleased with the job she did and would gladly recommend Total Care Housekeeping Services.

It went very well. I actually look forward to having this company clean for me again.

I purchased an Angie's List deal which included a house deep cleaning for $99. Toy and Althea(in training) showed up right on time. They were professional and friendly and did a great job cleaning. They were up front about how much time was allotted for the deal price, so it was easy to prioritize the cleaning list.

I purchased the $99 for 6 hours of Deep Holiday Cleaning, with the understanding that if it went over the 6 hours, I would pay $25 for each additional hour. Two cleaning workers arrived on time and I understood that 2 workers X 3 hours = 6 hours. I explained to them that I had a party coming up, so I needed basic cleaning done and that it took priority over the deep cleaning. After 3 hours one had to leave to work at another location. The other stayed an extra 3 hours for which I paid $75 and she came back the following week for another 4 hours ($100). In that time (13 hours total), they did a great job of cleaning the master bath and cleaning such things as dusty artificial plants, but there were many areas not vacuumed or dusted and I don't think any of the tile floors other than the master bath were mopped at all. I was shocked that the basic cleaning was virtually ignored. I think the worker who had to leave after the 1st 3 hours had a better understanding of what I needed, but unfortunately the other person worked extremely slow and cleaned in a manner that didn't show much for her efforts. Instead of having the luxury to relax a bit before our party, I had to frantically vacuum and dust myself, before our guests arrived that evening. I was very disappointed as I had hoped they would be very good and that I could continue to use their services. I saw on a response to another review that they call each client to check and make sure they are satisfied. I didn't get that call. I would consider using again if I knew I'd have the other worker.

We contracted for 6 hours of cleaning services for $99. The young lady who came was friendly and diligent. She was not a thorough cleaner however and we were not satisfied with her services. She did not move most items when she dusted, her cleaning of light fixtures was not well done, and when she had completed the list of items we said were most important, she left. Her contracted 6 hours had not elapsed and she did not ask if there were other tasks she could perform during the remainder of her work day.

We did a walk-through and discussed my requests. Jessica started to work and worked quite hard until she was finished.

After purchasing a total housecleaning on Angie's list, I spoke with Carmen to set up an appointment. She was easy to work with and was able to set up an appointment quickly. The overall experience was pleasant and I would definitely recommend this company!

Really loved the service, you guys do great work. Very friendly, courteous, and do great work. I love entering my house after they clean it's like I'm in a new home again. Very trustworthy and respectful of my home, I have no problems leaving them there for a few hours to clean while I'm gone.

It didn’t go as well as I hoped. They did come out and do the job but my wife wasn’t happy with the way that they cleaned. We’ve already talked with the owner of the company and they gave us 3 hours more. The folks that owned the company are very nice but there was a miscommunication with scheduling. We tried to reschedule an appointment but the request was lost. So the housecleaner showed up on a day that we weren’t expecting her. We had them do the work anyway that day but she left early before completing the deep cleaning.

My real estate agent let me know that the cleaning job was done well. I was not able to inspect the property since I now live in Edmond and work in Oklahoma City.

They were 3 hours late, and stayed only 4 hours, not 6. House wasn't as clean as I would have liked. She spent too much time on her preferred task, floors, versus my preferred tasks. Won't use them again. Looking for a reliable private party to clean my home regularly.

Overall went well. Only problem was inability of company to provide service on date first negotiated - supposedly short on staff due to illness. Had to reschedule for following day which was a serious rework of plans for balance of the week.